Flowroute Voice Service Helps Businesses Grow Reliably

Flowroute provides premium quality voice services specifically engineered and optimized for enterprises, developers, and service providers, starting at near wholesale rates. The innovative Flowroute platform was built by telecom experts to create cost efficiencies and give users total control of setup and features (account creation, adding phone numbers, establishing fraud protections and failover routing, etc.). By bypassing middlemen and providing direct access to the telephone network, Flowroute is able to deliver superior call audio quality that is far more reliable.

Features

Flowroute offers a robust suite of voice services that is instantly customizable for business SIP trunking. The intuitive real-time interface gives users detailed control of account setup and feature management.

Outbound Calling

Outbound calling is easy to set up with just about any ATA or PBX system. And just for signing up you get a $0.25 credit (which equals about 25 minutes of calling anywhere in the US48) to test connection and audio quality. Once setup, you can protect your account by creating a whitelist of outbound allowed IP addresses so that if intruders do gain access to your equipment, they won’t be able to inflict much damage. Flowroute also reduces latency by routing all call audio directly between endpoints, rather than transiting the audio through their network. That way there are fewer transition points in your call, which means you get more reliable connections.

Inbound Calling

Inbound calls to your Flowroute account can be routed via SIP URI, host, or phone number. You can even direct toll-free calls to international numbers. If it’s phone numbers you need, Flowroute offers local numbers in over 9,000 rate centers across North America for a $1.25/mo. Adding or dropping numbers is easy and instant, no waiting for changes to take effect. And you can even transfer your existing numbers to your Flowroute account. There are two pricing options available. You can select to pay per minute for all incoming calls, which gives you the ability to receive an unlimited number of concurrent calls to any of your phone numbers. Or, you can build a bank of inbound channels that allow one call at a time each, but an unlimited number of minutes each month.

T.38 Fax

Flowroute supports T.38 fax protocol so you can maintain your existing fax machine without needing to keep your copper line connection. Flowroute’s T.38 support is known industry wide and praised by experts as some of the most reliable. To use it, all you have to do is enable T.38 on your equipment.

Services

Flowroute provides additional services that round out your voice connection with tools any business will find indispensable.

• E911 - Flowroute’s coverage is the largest in the US and Canada with over 6000 answering centers.
• Caller-ID Name - CNAM Storage and Lookup help identify you to callers and give you the ability to personalize greetings by requesting Caller-ID Name information on all incoming calls.
• Toll Fraud Protection - In addition to protecting your account with IP authentication on outbound calls, Flowroute goes further in helping keep your balance safe against fraud with destination whitelisting and restriction, and maximum outbound rate settings.
• Call Tracking - Flowroute passes x-tags in your SIP signaling data that provide easy call tracking for internal or external billing purposes.
• Call Confidence - To ensure calls can still get through, Flowroute lets users create failover routes that automatically deliver calls to a backup line if your Internet connection or on-site power is lost.

Customer service

Since opening its doors in 2007, Flowroute has become the fastest growing VoIP service provider in North America primarily through recommendations from existing customers. As one customer put it on LinkedIn, "The level of support Flowroute provides is second to none."

Flowroute trains telecom experts for their support department that are available by phone 13 hours a day, Monday through Friday, and via email 24/7. What’s unique about the level of support you receive is that they will help diagnose issues that exist outside of their service offering, on your system. In 2014, their support team was awarded a silver for Front-Line Customer Service Team of the Year.

Why Should You Choose Flowroute?

Flowroute is the voice service for enterprises, developers, and service providers, and as the voice over IP service recommended by experts, it’s a great fit for any business that needs to cut costs without compromising call quality. Flowroute is a telecommunications platform built to integrate easily with any system (on-premise or cloud PBX, SBC, SIP server, ATA, etc.), old or new, so setup is fast (you can be making calls in less than two minutes), and headache free. Plus by establishing a more reliable connection that scales with your evolving business requirements in real time, by choosing Flowroute you’re avoiding headaches for years to come.