VoIP Blog
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The Unified Communications and Collaboration market is in the midst of a rapid transformation. With big players merging and new names coming to the forefront, plus with constant... Read More
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This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are... Read More
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This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are... Read More
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Text messaging, more commonly referred to as “texting,” has evolved from a simple way for friends and family to connect to a powerful business communication tool. Due to its speed... Read More
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Conference calling has been a staple in business environments for decades as it helps to efficiently bring together both internal and external stakeholders from virtually anywhere... Read More
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There was a time when Artificial Intelligence (AI) was merely a fantasy in the realm of science fiction. But through decades of rigorous academic research and innovation, AI is... Read More
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Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and... Read More
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2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC... Read More
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The use of video in the enterprise continues to grow due to the rise of millennials in the workforce and also because of the usability of video. From one-on-one employee... Read More
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Today's businesses are realizing that the overall customer experience is more important than ever and that a complete customer profile can make all the difference when agents are... Read More
