The world is moving from text based communication to voice based one. Yes, in the last decade, various text messaging services have evolved and thrived. Even the social networking site phenomenon has basically been based on exchanging texts and chatting to friends and strangers. However, that time is gone. Now is the time of VoIP and if you’re going to try it out for your business, you’d better choose ActivePBX Business VoIP. Since VoIP is still a new technology for a lot of businesses, especially small scale, you need someone who comes with a stellar reputation and great features – someone like ActivePBX Business VoIP.
When it comes to features, ActivePBX Business VoIP is basically like the Santa Claus of all VoIP service providers. ActivePBX Business VoIP offers a host of features, all of which are comparable with most other VoIP solution providers in the market but cost a lot less. This isn’t an exaggeration, here’s a list of features about ActivePBX Business VoIP that you should know about
There are three ActivePBX Business VoIP plans available for businesses – Small Business, Professional and Enterprise – all of which offer up to 22% of savings from the starter plan. A free quote can be requested for all the plans which accommodate up to 64 users. For enterprises that require ActivePBX Business VoIP for 65 people or more, a customized price quote can be obtained on request. You can use business VoIP by ActivePBX and still maintain the high call service quality of your organization at costs that are so low, they are not even comparable with traditional systems.
To top it all, ActivePBX offers a 30 day money back guarantee if customers aren’t satisfied with their service for some reason. For organizations, this option can be extremely useful because there are 30 days to find out how efficiently ActivePBX operates, its level of customer service, and the efficacy of the chosen plan.
ActivePBX Business VoIP provides cloud based VoIP service. VoIP, in general, offers most companies and institutions about 80% savings from traditional options. The benefits are even greater with cloud based options. Companies don’t have to purchase expensive equipment as the system gets upgraded because all the updates are routed through the cloud based systems. It eliminates boundaries from business communication and as the business grows, so does the VoIP system of ActivePBX. New lines and users can be easily set up by simply changing the plan. With ActivePBX Business VoIP, the IT staff and the engineers of ActivePBX work together without any extra cost to set up the systems, manage them, and maintain them. It is ActivePBX’s post-installation service that is most commendable.
The main features that are offered under ActivePBX Business VoIP are as follows
➢ Paperless Faxing – As compared to traditional faxing, ActivePBX’s web based faxing service is much better because it doesn’t allow wastage of paper and employees can receive faxes in PDF or TIFF format at their email addresses.
➢ Call Reports – Call logs and call reports are offered by ActivePBX Business VoIP which can allow the company to view important information like peak times, average duration of a call, usual number of calls, and destinations for individual extensions.
➢ Unified Inbox – The email inbox acts as a unified place to receive faxes, mails, MP3s, voice mails, text transcriptions and everything else. This leads to better management and organization since the inbox becomes one roof under which all the important business related information can be found and stored.
➢ Find me Follow me Feature – “Find Me” is for receiving calls at any desired location and “Follow Me” is to reach users at various phone numbers. Thus, the business organization gets a lot of control over forwarding and routing of incoming calls.
➢ Conference Bridge Feature – This feature eliminates the need for a third party service provider for setting up conference calls. No prior preparations are necessary for conferencing because a password protected dedicated number will be provided by ActivePBX Business VoIP so that everyone is in reach at all times.
➢ Night Mode – If your company doesn’t operate a 24x7 service, you want your VoIP service to accommodate customers who call during the unavailable times. This is why “Night Mode” is offered where companies can set up an alternate greeting for calling customers or forward the call to some other number.
➢ Virtual Receptionist – This feature is basically like a receptionist who is available at all times and comes free of cost. Customers who call will be greeted and offered options to ensure that they get routed to the exact department they are looking for. No wastage of time, no unhappy customers.
➢ Call Tagging – All published numbers can be given a unique tag so that the incoming calls have a recognized and easily identifiable source. The appropriate response can be chosen for these tagged calls and communicating between departments also becomes effortless and easy.
➢ Mobility – The biggest benefit of a cloud based VoIP such as ActivePBX Business VoIP is mobility and this is achieved by a feature called “Cell Phone Integration”. Basically, this feature allows employees to make use of the PBX functionality from their mobile devices and smart phones. Thus, no matter where the employees are, communication with ActivePBX is always a breeze.
➢ Call Monitoring – Call monitoring between employees and customers is a little appreciated but extremely important features, especially in case of new employees and VIP customers. This feature allows managers to monitor calls and talk to the employees without the customer hearing the conversation. It also allows the manager to become a part of the call and speak to the customer directly.
➢ Call Recording – VoIP conversations can easily be saved and recorded with this feature of ActivePBX so that employees can be evaluated by the management and necessary changes can be introduced. These calls can be used for training as well. Reviews would become easy because of this feature.
➢ Call Continuity – For businesses located in areas where outages are common, business communication can be pretty difficult. With ActivePBX’s “Call Continuity” feature, business communication need never be compromised due to down internet connection or power outages. A backup number can be chosen to reroute the calls and continue the communication.
Most importantly, however, it is the customer service of ActivePBX Business VoIP that is exemplary. Customer service can be reached through a web form provided on the website, a toll free number or even the online help portal. Account management portal and individual numbers for sales, support and billing are also provided.