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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Great service

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5
Average: 5 (1 vote)
5
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5
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5
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5
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Voip.ms works really well. I’m a long time customer and I really like the
service. Highly recommended!

Works and stable
None to Me
Yes

Fantastic service

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5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

Fantastic price, the other options we've looked at do not even compare.
Fantastic quality of service as well.

Price and quality
None I can think of
Yes

Wonderful Canadian VoIP Service

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

VoIP.ms is a wonderful VoIP company which I have used for many years. Though
I am a very light user, they have always provided excellent support and
service.

I am constantly recommending them to customers as an alternative to large
telcos for the above reasons.

I highly recommend them for any VoIP services that one may need.

Excellent customer service. Economic price.
Some configurations can be confusing for the layperson.
Yes

Good service, highly technical interface

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

I just wanted a service to which I could port my US cell phone number while I
was outside the US. Thus, I was not looking for a full-service phone
provider, just someone who was willing to hold onto my number until I am back
on American soil. For that purpose, voIP.ms has been perfect: they allowed me
to keep my number for less than $1/mo.

As I interact with the website, I can tell that there is a LOT more I could
do with the service, I just don't have the need for a more complex service,
nor the time to explore and figure it out. In that way, I actually appreciate
that the service is scalable according to the needs of the user.

A little frustrating to me is that it seems like I might be missing texts and
calls, but every time I've had someone test it, everything seems to work
fine.

Able to scale service according to size and needs of the user.
Super complicated interface that is not intuitive for anyone who is not a communications engineer.
Yes

Solid low cost VoIP provider

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I was pleasantly surprised when I switched to VoIP.ms for my home “land
line” the service has been great, tons of features, and tech support was
very helpful while setting up my account on my grand view adapter.

I definitely have been recommending it to friends and neighbours.

Pay as you go allows me to keep my costs super low, and yet it feels like a much higher priced service.
VoIP.ms doesn’t provide you with an option to get hardware through them, making it more difficult for less tech savvy people to be able to take advantage of the freedom that VoIP.ms provides.
Yes

Great service.

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

I cancelled my home phone service and adopted VoIP.ms. I have saved more
money in several months compared to the years of service with Bell Canada.
Excellent cost for a service that has zero problems. Easy to reload money
with my credit card. Never had a problem with the connection. The problems I
persisted to have at the beginning seems to be from the garbage modem/routers
from my ISP. Ever since I changed my modem/router and connected my machine to
my phone line and modem/router... the connection has been smooth and I don't
have to do anything to it.

Customer service is extremely helpful and professional. They know what they
are talking about and are experts. Never had a single problem dealing with a
representative.

Everything
None.
Yes

Perfect for my use case - SIP Trunk for my home lab and for business

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I'm a CCIE Collaboration. This service is perfect for use within my home
lab. I register a Cisco 2911 gateway using SIP-UA, and am then able to do
full e164 dialing back and forth. I've used to call all over the world. And
I have incoming business calls come in through it. I'm very pleased with the
service.

Very inexpensive, works very well
You need to have some tech skills to get it functional
Yes

Ultra Reliable and featureful VOIP provider

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

I have been using VOIP.ms for many years. Originally I just used them for
DID access, running my own PABX. However, over the years they added so many
features, that it made maintaining my own infrastructure redundant. All the
features I needed, they also provide. When they added call recording, there
was no need for me to run a separate PABX anymore. My VOIP needs are met
completely by VOIP.ms.

The service has always been utterly reliable. I cannot recall a single
service-affecting outage in all the years I have been with them. And to top
it off, their customer service is amazing. Every time I fat-finger some
configuration detail, they respond to the ticket within minutes.

I used to work with 4 or 5 DID providers, but now I do everything through
VOIP.ms. No need to look any further.

Affordable pricing Probably the most features of any VOIP service Excellent customer service Rock-solid reliability
None
Yes

Reliability and omnipresent

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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The service is extremely reliable. I’ve had the service for more than 4
years now, and have installed it at many of my friends and family members.
Moreso, the customer service is always ready to help, and with very little
wait time (the online chat is extremely professional and efficient).

Quick courteous customer service
None really. :)
Yes

VOIP.MS Includes Features for all your needs

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Over 5 years that I'm a customer with them. Even convinced my father and
father and law to switch for them.
No regrets! Either at home or on my mobile their service is reliable with a
great audio quality.

Communication is great not only when there's a outage or issue. Also when there's new features added. And the support is there to help... newbie or not. They take the time to help
Wish they could offer CAD$ pricing for customers living in Canada
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
Get Quote

Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

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Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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