ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline service. For residential, ACN offers plans and pricing that vary depending on whether you want to keep your current number or apply for a new one. ACN also offers a mobile app for easy access on the go.
I was a customer for 6 years. A few months ago, the lines suddenly went dead (voice and separate fax). I called support and they figured out the adaptor went dead. They sent me a new one. After a few months, I ported my numbers to another company. They charged me for a new month days after the porting. Then they hit me with a $90 early termination fee and a $14.99 transfer fee (each line). With taxes it came to $255. This in addition to the $55 for the month after the porting. The reason for $255 charge was because of the new equipment. Equipment that replaced their defective equipment! Stay away. A complete rip off.
Too many. Just a deceitful company. See my comments.
ACN not compatible with alarm systems! Would give zero stars if it was possible in a review
TERRIBLE TELEPHONE COMPANY! Was charged $60.00 for the equipment that I was also not apprised of an extra expense when I connected with the service. Asked why the extra charge and was told it was for equipment. When I went to ask where to return said equipment, it is now an extra charge for starting and there is an extra charge to terminate service. The early termination charge was over $80.00...so that is one hundred and forty more for a really crappy service and equipment that is now more e-waste. Had been assured it would cost no more than the current service with the land line per month, it was ten dollars more per month...with the start up costs and the early end fees it was a lot more than ten bucks a month more. Was disappointed that I had to go through the inconvenience of changing #’s temporarily to port my # and was not pleased to be charged for equipment in order to use ACN's service. I would not have had to pay an extra amount to continue to use a land line without a temporary change in my phone # and I would not have been out of commission to receive calls during this time either. However, I paid this extra expense without complaint, assuming that the inconvenience of the switch and the extra expense would see some benefit to having a digital service over the land line. However, I had a number of times where the phone was not functioning at all so I had no phone service at all and a number of times that I had to wait a lengthly time to dial a number and a number of times where the dial tone was delayed in functioning as well. However, I continued to use the service without complaint on my end, even though I was finding the service much less than satisfactory than the land line that worked without fail. The reason I returned to a land line is because I had an incident with the home alarm company that highlighted the fact that ACN's service was not compatible with our alarm company’s service…and many others as well…without a large expenditure and another dedicated phone line. We have a monitored alarm system that was not in service during the entire time that we were a ACN customer. Had I had a fire, theft or emergency incident I would not have been able to use this service. Had I had issues during the times the phone was out of service entirely, I would have had to go my neighbours for 911 service. During this time my husband was out of town working most of the time and I was alone in the home. I don't use a cel phone, one cel phone bill is enough expense for us. We paid for this security service the entire time without actually having a land line connected to the service. Over 30.00 a month for 11 months for service I was not actually receiving ~ $330.00 for security I was not actually benefitting from because I was an ACN customer. Asked ACN to please, please notify their customers that their monitored alarm systems do not function with this digital service. No feedback. Had I been aware of this issue, I would not have become an ACN customer in the first place. Would expect that this would be an issue with many other customers who also have monitored alarm systems with land lines. Would like to return the ACN equipment and had expected some refund of equipment costs. Nope, there was a large charge to end a dysfunctional relationship. More e-waste in my home needing to go to the recycle centre. Have had other tech companies collect their equipment but ACN likes to download the costs onto everyone else, instead of taking some ownership of the fact that they are creating more e-waste with starting up clients and then very shortly, in my case, having them disconnect services. Had they been a decent service we would have been long term clients and the equipment would have had a lengthly service. Was not going to complain about the fact that I was left unsecured for almost a year (and paid over 300.00 for nothing). The fact that I am not the only one that would not have an alarm system functioning in the home is a larger issue so it's prompting me to add this review. The fact that the story of charges changes to suit them is pretty brutal customer service. The fact that you could be entirely without a phone all together is a pretty big problem with a phone service provider. After my last chat with customer service I don't feel they are interested in communicating the down sides of porting a land line to a digital platform to current or new clients. It would be much better customer service to recognize the safety issues that are not being dealt with in the home. ACN is going to be involved in some court cases for liability issues in the future. This is a terrible company to deal with. Don't compromise your safety - do not deal with them! Having a functioning phone is a basic safety issue.
None, don't deal with this company, please!
Basic safety compromised, terrible and expensive service, beginning, middle,
and end. Not eco-friendly either with their required equipment on returns
when you end services.
A company founded on greed.
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
offer some features, but far less than other leading providers.
Dishonest staff, high prices, terrible customer support if you can ever get a
hold of someone, unreliable service, force you to buy their equipment at
inflated prices and lock you out of them so that you can't use it anywhere
Does not work with alarm systems - ACN
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
Does not work with landline based alarm systems. When calling to see if I could transfer to one of their landlines, their customer service says that I cannot return the equipment, even though it was never used, and they were still going to charge me a termination fee of 120 plug 14.95 port fee... even though I was trying to stay with their company.
ACN Digital Phone Service
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment.
I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out.
It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not.
All this was mentioned in my notes with tech support that I have been having the issue for the whole year.
I barely use the service.
The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit.
Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead.
Two thumbs down ACN!
Technical support very friendly and patience
Customer service rep are very abrupt and rude.
DO NOT JOIN ACN Digital phone
very expensive phone. ACN will cost 550/year including registration (?) Versus MajicJack 45.00/year. ACN price is ridiculous, because you use your own internet line to make calls, they do not pay any connection. so you pay them for a phone "number" 550.00 /year ???? BUY a Magic Jack instead , same results for less than 10% of the cost. In addition ACN start to charging me supposed call to operators @ 1.99 each plus le list of taxes and fees!!!. They push a contract of 1 year, if you want to cancel you need to pay 60.00 fee. STAY AWAY making millionaire to a few people on the top of this pyramid
ALL- very expensive phone. ACN will cost 550/year including registration (?) Versus MajicJack 45.00/year.
It is hard to get through to service and the automatic renewal is the last straw. We were putting up with the poor reliability until the end of the contract, now we may have to pay a penalty to get out. Stay away from ACN.
The features they have fit our needs nicely
Reliability is very bad. Sound is occasionally poor, but that may be the internet connection. They are more expensive than others, and we just discovered a clause ini the contract that automatically renewed for an additional year if we didn't notify them.
Re: ACN Digital Phone Service
I have the ACN Iris 3000 video phone, and have been extremely impressed with how great this phone works. I saved $25.00 a month on my home phone bill, and now I can SEE my family whenever they call. When I had a problem setting up my phone through my cable modem, I called ACN technical support, and they were extremely helpful.
I would highly recommend this service to anyone.
Phenomenal customer service, video capabilities, exceptional call quality
ACN Video Phone Rocks!
I love the video voip phone. You can leave video messages when they're not home and you can even leave a recorded video greeting. It has all the features you could ever want, besides it getting you a beer from the fridge! I have the new model, the IRIS 3000 and it is super cool! Highly recommended.
Can't think of any right now. No Problems yet.
ACN DIGITAL VIDEO PHONE!!! WORST SERVICES YOU WILL EVER ENCOUNTER!! STAY AWAY!!! IT SUCKS
This is a horrible company.. It's a joke.. There customer service is a horror.. i canceled my verizon line to go with them, i run a business out of a basement apartment apparently i have no cell phone service.. They stood me up without service for a whole week during labor day week which is one of the busiest time for me.. I have a meat company.. My loss was on the hundreds of dollars.
They told me they were short on techs due to the holiday.. buy yea they charge $40 bucks a month opposed to 29 advertised .
I'm disgusted with this company.. i want to make a you tube video smashing this crappy video phone with a sledge hammer.
Thats how much i feel about this horrific company and their services..
thank you BUT no thank you ACN
YOU CAN SEE THE OTHER PARTY ... IT LOOKS GOOD ON THE EYE
BROADVOICE NOW HAS VIDEO PHONE FOR 30 A MONTH.. THE DEVICE IS ONLY 70 BUCKS OPPOSED TO 200 WITH ACN..
$40 BUCKS A MONTH ON A NON RELIABLE SERVICE AND I'M NOT KIDDING!!!!!! UGGHHRRR
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