NexVortex Reviews

nexVortex is a cloud communication services provider that specializes in SIP trunking, hosted voice, and hosted contact center solutions. Founded in 2002, the telecommunications company delivers VoIP solutions to business customers seeking local, long distance, and international telecom service. As a SIP trunking provider, nexVortex provides the technology to allow IP-PBX phone systems to make voice calls over the internet. nexVortex also offers four necessary features for companies that need wholesale SIP trunking solutions: high-quality routing, advanced user portals, real-time billing, and automated provisioning.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

nexVortex - Unreliable service

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
Everything is OK while it works. The service was down 5 times this year. The last time it was out two business days in a row. Support does not exists during outages - nobody replies to email, pickup phone, etc. It is not a business solution. Would work as non-critical home office solution. This is not a serious player.
The service was down 5 times this year. Support does not exists during outages - nobody replies to email, pickup phone, etc. Even in normal time it is difficult to reach support.
Quality is OK, when service works.
No

Switched from Etherspeak to Nexvortex

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
We switched over from Etherspeak in May of 2012. We are a Cisco re-seller that deals with everything but VOIP. I checked into fully managed VOIP and SIP setup with Charter, AT&T, etc. They all wanted big bucks for not alot of function. We did not always have the best experience with our previous SIP provider, and decided to give SIP one last try before going back to old PBX/POTS. We have had a very good experience with NexVortex so far. I can only speak regarding the features we use. Our shop is all Cisco Unified IP phones, with a Cisco UC540 phone system. I have NV setup as a SIP trunk directly into our Cisco UC540, over a dedicated SIP/voice T1. Since we are are a small company, we only use around 12 lines at a given time. We also have 2-3 remote users at a given time tunneled back to the main office, all using the same SIP phone system. I can tell you it all works perfectly without issue. Our biggest concern in switching to NexVortex was uptime/reliability. We did not have the best experience in the past with other SIP providers. I can tell you that is completely different with NexVortex. They are not perfect, and did go down one time in July. Fortunately that outage was only for 30 minutes, and we have not had a single other issue. This is far greater reliability than we have experienced with any other SIP provider. I love the online interface, and specifically the disaster recovery feature. It has saved us a couple times when our T1 went down, as it automatically sent calls to the old POTS lines. Their billing is accurate, and the rates are reasonable. The call quality is good, even using g729 codec which is what we use. It's one of the few VOIP companies we have found that actually delivers what they promise, at the rate they promised.
Self Service/Web Interface, Price, Realiablilty & Uptime, Customer Service
None we have experienced.
Yes

NexVortex is Outstanding

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
nexVortex has been an outstanding vendor for us.&nbsp; We are a technology integrator and an international re-seller of business communications solutions, a large piece of which is VoIP.&nbsp; There is no reason to not deploy VoIP within a business because you control the network (which is the principle factor in call quality).&nbsp; We have an extensive background in telecom with 5E and transport techs on staff.&nbsp; We are the definitive source for AVAYA PBX configurations (even for Avaya) so we understand the landscape and how reliable the PSTN is and why. But, when it came time to take the next step, eliminate traditional TDM and POTS in our business we talked to all of our customers and tried a number of vendors.&nbsp; We were the most impressed with nexVortex.&nbsp; It took longer to set up initially because of the vetting process but their call quality is outstanding.&nbsp; We run technical forums for VoIP vendors around the world and so we get to see what everybody is dealing with (good phone systems, good phone companies, bad phone systems or technologies and bad phone companies). We use and continue to recommend nexVortex because: <ul class="regular-ul"> <li>their call quality is outstanding</li> <li>their rates are reasonable for business</li> <li>they followup and they work with us to find solutions</li> <li>they are reliable</li> <li>their estimates are reliable (turnup time, costs, etc.)</li> <li>their phone-bills are ACCURATE</li> <li>they work with every PBX solution we have tried, and most importantly,</li> <li>they pay their resellers on time.</li> </ul> We are a direct reseller for the number one carrier in the world and we use and recommend nexVortex because it's one piece of our business we don't have to worry about or manage.&nbsp; Traditional carriers could learn a lot from them.&nbsp; We use what we sell.&nbsp; We sell what we use.&nbsp; If it doesn't work, and work well, we don't recommend or use it.
customer service, excellent quality and reliability, can do our own provisioning
initial setup is not "instantaneous".
Yes

NexVortex: There is a problem with your account

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)
So, I read these glowing reviews and one that was not so glowing. &nbsp;What the heck? &nbsp;I decide to give them a try. &nbsp;So after taking time to register an account, painstakingly go through the steps picking the plan I want, selecting DID's, features... I submit the order and it shoots me to the main web page and the won't let me login telling my there is a problem with my account. &nbsp;Help tickets are sent, I get an automated reply but nothing. &nbsp; I am so sick and tired of the sip trunk companies telling us about their fanatical support. In this case the term was "Superior Customer Service". &nbsp;I really don't call having a help ticket system that tells you they will be in contact as soon as possible (apparently that means the next business day)... a help site that has an empty knowledge base which looks like it was thrown together in 5 minutes, a registration site that allows you to login just enough to place an order and then it locks you out saying "There is a problem with your account". &nbsp; Generally speaking, there is a big open spot for a REAL player to come in and start doing this. &nbsp;People are willing to pay more than the others if you had excellent voice quality, REAL support and a solid foundation in the market. &nbsp;These companies come and go like wildfire. &nbsp;Everytime I use one, I get the feeling it is being run out of someone's basement. &nbsp;The only exception I have found to this is nextiva. &nbsp;Unfortunately they did not have a plan that worked for my situation. &nbsp;Maybe I don't get it, but it seems to me if your going to take orders 24/7 then you need ot support it 24/7. &nbsp;If you not, then tell me in my help ticket that you will look at it during normal business hours. &nbsp;Also, "there was a problem with your account" doesn't really tell me much. &nbsp;If you give me the tools to fix the problem myself... I am MORE than willing to do so. Now thank you all.. I feel better. &nbsp;
Not sure?
Customer Service... Are you there?
No

NexVortex: Our experience has been excellent

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I've read these reviews and I understand that everyone has a different experience with any company but what has consistently impressed me about nV is their responsiveness and positive helpful attitude when any issue arises. I would and do recommend them to everyone.
We have been with nV for almost a year now. Our experience has been excellent. In a marketplace of providers all of whom are racing each other to the bottom it has truly been a pleasure to work with a company that exhibits such professionalism and while valuing customer relationships so highly. I recently ran into configuration problem on my side of the connection on a Sunday afternoon and within one hour I had a response from nV pinpointing the problem in MY configuration and including detailed instructions for correction of the issue. nV gets an A+ from Fast Blvd - and is the #1 choice for Business Grade VoIP service on each and every 3CX phone system we install.
None.
Yes

nexVortex review: my sales have doubled since bundling with nexVortex

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
As a reseller of IP phone systems, my sales have doubled since bundling with nexVortex. Simple, easy to price plans and better than&nbsp;traditional phone lines for&nbsp;sound quality. Tech support is great as well. I am also now a customer as well as a partner.
Price/Performance
Yes

nexVortex helped us get a conferencing solution setup quickly

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)
We began working with nexVortex in April of 2010.&nbsp; At that time, one of our clients was using a hosted PBX solution.&nbsp; The conference calling "feature" of the hosted PBX solution never worked properly.&nbsp; Too much voice lag, legs getting dropped off, etc.&nbsp; nexVortex helped us get a conferencing solution setup quickly for this customer to use.&nbsp; The customer liked the quality of the conferencing so much that when thier contract was up on their hosted PBX solution, we moved them to a local Asterisk based PBX with SIP trunking through nexVortex.&nbsp; The changeover went smooth as silk, including the number porting process.&nbsp; The customer has been happy with nexVortex and has indicated to us that the audio quality of their calls is better since moving from the hosted PBX solution. &nbsp;
Nice web interface. Easy to change plans, add features, or change number routing options. Disaster recovery routing of inbound calls is a nice feature that has worked well in our testing. Our channel account manager has been excellent to work with.
Yes

NexVortex: Helpful technical support

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)
Been using NexVortex for a couple of months.&nbsp; Service has worked well.&nbsp; Technical support has exceeded expectations.&nbsp; They wanted the service to work for us and helped solved issues that had nothing to do with NexVortex.&nbsp;
Helpful technical support.
Yes

Switch from Broadvox to NexVortex

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
We just switched from Broadvox to NexVortex and overall the sound quality has gone up a lot. We are using 3CX and their tech support was helpful in resolving a mistake I made when provisioning the new provider. So far so good. I wish that they would offer discounted DID's and port fees&nbsp;if you signed a contract, even if it was just for 6 months to a year. Also while the packages are stackable I wish they also had a 3rd level package which reflected a larger discount level. While this is more then we need currently, it would be nice to know that it was there. Overall I am very happy with the swtich!
No line limit. Great price for minutes/packaged.
Wish additional numbers were cheaper
Yes

Re: NexVortex

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)
As a well respected VoIP implementation company we deal with nearly every SIP trunk provider. I must say that this has been one of our worst experiences in the industry. It is NOT a business critical company to rely on. Single location of servers in a COGENT data center and no backup/redundancy. Your choice.
Nice billing interface
No tech support or customer service to speak of, you leave a voicemail and maybe you get a call back. No week-end support no evening/night support. Very unreliable, down 3 times in a year and twice in 2 weeks (long outages).
No

Pages

NexVortex

2009Year Founded
72%Recommend
11User Reviews
Get Quote

Overall Rating

4.0545
4.27
87%
74%
85%
72%
85%

Service Locations

VoIP app

The Skinny

nexVortex is a financially stable company, which is a major difference from some other VoIP providers. nexVortex also provides customers with trunk scalability without paying for channels, a national footprint for number access/E911, and flexible billing plans which can save customers 40% to 50% over PRI and analog lines.

nexVortex's team of channel partners can start you down the path of selling value-added solutions that benefit you and your customers. The nexVortex Channel Program empowers partners with tools and education to help customers use SIP trunking to the fullest. nexVortex service is a win-win for both you and your customer.

Recent Reviews

centurylink logo
1
CenturyLink

Worst service ever. Didn't even connect internet and decided to cancel, had to pay over 100 dollars for no service connection. Basically paid...

August 14th, 2017 - ZEROSTARS
axvoice logo
3
Axvoice

I am the kind of person who always goes first for the isle that says “Sale” because I like to SAVE. That’s how my life is and I am not ashamed of...

August 11th, 2017 - Alison Grace

Most Recent Blog Posts

collab9 unified communications solution on mobile tablet desktop devices
Collab9 Shares Insights for Making a Smooth, Seamless S...

More and more businesses are upgrading their communications systems by using Unified Communications as a Service (UCaaS)--and the benefits of utilizing collaboration and communication applications on...

Aug 18, 2017
business telephone system
This Week in Telecom: August 18th

This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...

Aug 18, 2017