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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

The best!!!

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5
Average: 5 (1 vote)
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VOIP.MS offers the best in every way in VOIP trunking services! Minimum down
time and excellent customer service when you need it, which isn't often!
Porting from other carriers is effortless. Pricing is quite low. Overall
the first choice in VOIP service!

As above
None that I've found yet!
Yes

Totally Enjoy the Reliability and Features of Voip.MS

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5
Average: 5 (1 vote)
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I've been a Voip.MS customer for at least 4 years now and cannot recall a
single time when the service was down. The redundancy in their network is
awesome. And, I love the feature set including SMS capabilities on my VOIP
line, And the Ring Groups feature that routes calls to multiple numbers is
stellar. I give just one number to friends, family, and co-workers.and tell
them it'll ring my office and my cell phone. They are always responding
that's 'magic'. With all these features, sometimes it's sometimes a bit
difficult to get the setup correct. The awesome documentation helps most of
the time. But when it doesn't I simply type a 'chat' message and get a timely
helpful answer.

Ring Groups. SMS capability. Call Screening. Helpful tech support.
I sometimes wish I could forward an incoming SMS to multiple numbers.
Yes

Reliable

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5
Average: 5 (1 vote)
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Been using the service for years without issue. Reliable and never fails to
provide quality service.

Cost, reliability.
None
Yes

Works as advertised-trouble free for 7 years now

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5
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I've been using voip.ms for 7 years now, and it's been a fantastic service.
I've got quite a bit of experience with SIP configuration in my professional
life, and the instructions on the wiki for setting up a SPA gateway were very
straightforward to follow, and I can appreciate the breadth of options that
voip.ms offers. Call quality is good, and the fact that I can get detailed
CDR at any time is a huge plus. I've also used it to block the vast majority
of spam/marketing calls with a simple IVR, which I can bypass for whitelisted
numbers. It's reliable enough that I also set my parents up with it, and
other than getting the occasional panicked call when internet might be out,
it's worked without intervention for years. Any time I've had to contact
support they've been responsive, and they provide ample notice of service
changes and work being done on the platform.

Lots of power user options for those that want to dive into them
Would be nice if a routing rule could apply to all address book numbers (or another lookup/API call).
Yes

"Fire and forget" type of the provider

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Average: 5 (1 vote)
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I cannot even recall how many years I've been using Voip.ms service; there
were occasions where I literary forgot that I'm using them for my home phone
service and it was just working... as simple as that...
On couple of rare occasions, I had requests for some additions to service
which were handled promptly and to my satisfaction.
I cannot tell how would they fare for commercial multi-line busy setting but
for normal, residential usage they were rock solid all these years.

Rock solid, great performance, excellent customer service...
Nothing comes to mind at all...
Yes

Perfect VoIP provider

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5
Average: 5 (1 vote)
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Perfect VoIP provider. I use VoIP.ms since 2015 and I love it. VoIP have a
lot servers and you can choice the best servers for your location with the
less delay with server and your internet. I'm connected on Montreal4 with
12ms. Perfect

Good support teams, feature works great and it's possible to install application on cellphone for control your account (forwarding, voicemail, sms etc)
I don't fine any cons.
Yes

Amazing service

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3
Average: 3 (1 vote)
4
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5
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Overall I like voip.ms service. I been using it for over 10 years. Work well
with my alarm system and has a lot of function I like.

Lots of options
CAnnkt think of any
Yes

VOIP.MS

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5
Average: 5 (1 vote)
5
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4
Average: 4 (1 vote)
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4
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I have been a customer fr over 9 years and find the service extremely
reliable. The live customer service or chat is top notch and very helpful.
I find VOIP.MS to be a full feature Service Provider and ave recommended them
to business associates and friends within my network. The only issue I have
is paying in USD funds for a service offered by a Canadian based
company.Otherwise a 5 Star rated company!

Feature Rich Serives
Requires payment in USD
Yes

10+ years of great service

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5
Average: 5 (1 vote)
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Has far exceeded my expectations. It’s a little technical but full of
great features. They communicate well and quickly, and try to help
troubleshoot when they can. I’ve been very happy and ported my land line
long ago and never looked back.

Price, communication
My line was hijacked once, but they cut the user off before any damage occurred (long distance calls). Unfortunately I believe I would have been accountable for that. They had no idea how this occurred and neither did I. At least they have software to find this before calls are placed, at least in my case.
Yes

Voip.ms: Professional service at an affordable price.

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5
Average: 5 (1 vote)
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Seems like a win across the board and that's because it does what a service
provider is suppose to do. A reliable service with available features at a
comfortable price. A far better deal than my land-line ever was. My ATA makes
it blend into the preexisting wiring, and things like SMS and Fax round it
out so I don't need an additional provider. Virtual assistant, aside from the
professional touch makes a great hurdle for dealing with telemarketers.

Reliability, features, affordability.
Telemarketing filtering would be nice.
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
356User Reviews

Overall Rating

4.7
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

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Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. 0
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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