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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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VOIP.ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been a customer for the past five plus years and very happy with the
service I received. Staff is courteous and willing to help. The best part is
that they keep on adding new features to the services which make it priceless

Best virtual phone service
None
Yes

Affordable and reliable service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

We have been using this service for several years now to replace our land
line. It has been very reliable and affordable at the same time.
I highly recommend them

Affordable plans, Ability to port phone number, IP phone means you take your number anywhere you want
There has been a couple of times I had issue with the POP service but it was easily resolved by switching to another service using the online portal.
Yes

Simply the best!!!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have had nothing short of the best quality service with VOIP.MS you can
tell that they are very in tuned to what their customers need and desire to
run their business and personal use. I have been working from home like most
people since the pandemic started. I simply purchased a number from them and
have all calls from my office forward to that number. On my smartphone, I
have an app which links to the SIP Account and I immediately within seconds
(less than 1 or 2), my cell phone rings. Other methods, including
forwarding calls to my Google Voice number, take much longer.

The voice quality is very clear and quality is bar none the best. I have
never had any issues with jitter or disruptions in the calls. My callers
also appreciate the music on hold that I have chosen for the rare instance I
have had to put them on hold.

Whenever I have run into issues which are rare, they are very responsive and
quick to resolve any issues. This speaks volumes in this day and age for
customer service.

Excellent quality phone service and an unbeatable value! Their Customer service is top notch and you can tell they really care about their customers.
None that I can think of.
Yes

Crystal clear voice

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I started my VOIP landline in 2012. Before I took VoIP.ms, I called more than
8 VOIP supplies, according to the voice quality of their customer service
reps, I took the best one. Until now, I started to use my second VoIP
adapter. During the first two years, occasionally I had service interruption,
I had to contact tech supporters, it becomes very stable now.

Voice quality and stability. There are tons of features, you can select and control them on your own. it is good for both home and business.
Price could be dropped further for home users.
Yes

Very good quality phone service at low price

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been with Voip.ms for over 5 years and have received very high quality
phone service since that time. Like most people, I was originally with Bell
Canada and was paying around $ 50.00 per month for basic phone service, with
the price increasing regularly. As well, the home phone was not used as much
as in the past so the actual cost was very high.

With Voip.ms, I now pay about 1/10 of that price, depending on how many calls
I make per month, so the savings have been substantial. As well, Voip.ms has
many additional features, although I only use a few of them.

Setting up the phone was easy and the payments are also easy, using my credit
card to transfer funds to my account once every few months as needed. The
monthly phone costs are then deducted from my account and I receive a message
when the available funds fall below a certain amount.

I would highly recommend their service and the cost savings it provides over
traditional phone service or the Voip services provided by the large Internet
providers.

Cost, quality of service, reliability
None
Yes

Great service!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been with voip.ms since 2013, with a pause in 2016/2017. I've always
found the porting process easy. I tried Ooma before moving to voip.ms on the
advice of a friend. No regrets. The call quality on Ooma was not acceptable
(likely to due my distance from their servers), but with the number of server
choices on voip.ms, that is not an issue.

Call quality and customer service
Definitely not plug and play, but following the detailed instructions they provide, the set-up is worth it.
Yes

Solid service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This is the first VOIP service I have had and never had an issue with the
service. If there are outages I am alerted of them.
Its a very slick service and adaptable. I recommend to all my friends. I
cannot comment on customer service because I never have to use them :)

easy to set up...once done and forget about it
Cannot find any fault with the service
Yes

review for voip.ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been this service for the past 10 years and it has helped me to save
money receiving a very high quality service. At the same time I can carry my
number anywhere I go and recieve or make local and international calls.an
not think of any

price, convenience, portability
Can not think of any
Yes

Local and custom phone numbers have value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using VOIP.MS for a few years now. Besides great service and
good prices, one of the best features I like is being able to search for a
DID. Their search interface is top notch. One can search for partial
patterns, for example all available phone numbers that contain 6535555 for
example or one that spells "Call Saul". This makes it easy to find custom
numbers that match a client's need. They do not charge extra for easy to
remember numbers such as one ending in 1000. Combine off of this with their
expanding features and I find them my go-to service. They are also very
communitive about any outages.

Many customization options, completive prices, quit to respond and communitive customer support
A slight learning curve on how their interface works.
Yes

VoiP.ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using the VoiP.ms service for over 10 years now without any
trouble. I am so confident that I have switched out all my family member and
they are enjoying the same great service and features at a fraction of the
price of others. I have referred colleagues at the office as well and they
cannot believe the value of this VoIP provider.

Lots of features, fast and responsive customer service, some of the best rates around for international calls.
There are a lot of features that new users wouldn't understand or use. That being said, they are very easy to set up
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
356User Reviews

Overall Rating

4.7
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

award image

Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
comment image

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. 0
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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