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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Easily tie to numbers together

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Living both in the US and Canada people can call the respective number easily. Just wish the number touted via Voips could send and accept texts. Also would be nice to change what number shows up for others to see whose calling

Easy to use, cost effective
Inability to chose number to show
Yes

Landline replacement with additional numbers and portable devices

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We found our landline costs excessive and features lacking. When looking for alternatives we found voip.ms which had the features we wanted at a very affordable price. Using an OBI110 we tested using VOIP in parallel with the landline and ported the number once we were comfortable with the service. One of the important features we wanted was affordable international calling, and have been very pleased with the voip.ms costs. When travelling we use VOIP applications on our phones to call home bypassing the high call rates on our cell phone plans. The availability of geographically distributed servers is very helpful when travelling. we moved we kept our old phone number and added a new phone number in our local calling zone. The old number has a wide variety of loyalty plans associated with it and now goes directly to voice mail. We also added local numbers in a couple of cities where we have family allowing them to call a local number to call us,

Wide variety of features, Separate accounts for multiple devices. Security features.
Self-service configuration (but extensive documentation).
Yes

voip.ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

It work very well for low price. Many option are availlable. Good
documentation to help configuration of my phone. When I need help it was
good and quick.

Many option are availlable
I don't have cons for the moment.
Yes

flexible & superb service... WAY BETTER THAN Ooma

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Call quality is fantastic. System is always up when I need it. Service is
always available when I need (as long as I have Internet access). Pricing is
not the cheapest, but I'm more than happy with user-based pricing structure.
Usage-based pricing is fantastic for me. It's not free, like some vendors,
but you get what you pay for in that case.

Chat-based customer service is stellar! Better than almost any chat-based
customer service I've used for any vendor (and I've used dozens).
I'm happy to pay low fees and have reliable service, high configurability,
with great support to stand behind the service.

By way of contrast, I was with Ooma residential service before. I was
significantly displeased with Ooma's pricing and horrible customer support.
I returned their hardware to the store.

Chat-based customer service is stellar! Better than almost any chat-based customer service I've used for any vendor (and I've used dozens).
The user interface and initial set up is not for the faint of heart. If the customer is not capable of setting parameters and using the web, then there are other inferior (and brainless and more expensive) services available to them. But I'm not like that. Perhaps UI set up "wizards" would go a long way. Recommendation: I suggest improvement of the referral program. Make is easy, make it rewarding.
Yes

Affordable Service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Cheap and Affordalbe service compared to other providers, would reccomend to
others. It's clear doesn't cut off and I'm able to talk and have a clear
reception. The price is so affordable. Thanks for maintaining such great
services and as a customer I can honestly say that so far I am satisfied with
the service I have and hope to continue with your services as long as I am
satisfied. Thanks.

Cheap and Affordable.
None so far.
Yes

The best customer service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've dealt with many companies in my life time and have never found a company
with better customer service. It has never taken more than a few minutes to
resolve problems I've had, mos of them due to my miss configuration. However,
when they are having problems with their server or network, VoIP.ms is
proactive sending email notifications and informing their customer service
engineers so they can provide the proper information to the clients.

The amount of functionality is incredible, It has always met all my needs,
from my personal account to create event specific phone numbers with proper
routing voicemail, etc.

Their CDRs are very clear and have helped me more than once to verify and
confirm my calls, giving me the ability to provide call logs when dealing
with other companies "I called you at this and that times, etc"

I've relied on VoIP.ms to maintain my phone lines when traveling
internationally.

Whenever someone asks for a recommendation for VoIP, I don't hesitate
recommending VoIP.ms

Clear interface Great customer service Options for call quality SMS
While it is a Pro for me, for others the self service configuration could be a con. other than that,
Yes

Fast and easy to use voip provider.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I'm using voip.ms for my home and all family member mobiles.
It easy to setup, voice quality is good and help support is wonderful.

There is multiple voip options and the web site keep all these easy to
configure.

multiple voip options Real human behind help support and they ready to help you.
nothing since 2011.
Yes

VOIP.MS as a VOIP Provider

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I used to have FreePBX running as a virtual machine but after considering the
ease of use and support from VOIP.MS I decided to move everything and manage
my VOIP through service VOIP.MS Web Portal. Everything has been working
flawlessly, no issues whatsoever.

Great Support, bunch of options which simplify management and now I don't
have to maintain the virtual machine!

I recommend VOIP.MS in a heartbeat.

Portal, Support, Ease of use, plenty of VOIP servers
Nothing comes to mind
Yes

Great

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been a VoIP.ms customer for many years now. The only real thing I think
they could improve upon is making their service more accessible via mobile
device, through either a responsive site or mobile app. Otherwise the service
is solid and affordable.

Price, reliability.
Website can use a facelift.
Yes

Good service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am with voip.ms for 7+ years and their service is good.
Phone call quality is very good, never had interruptions.
The area where improvement still can be done is creating a custom phone and
sms apps
so instead of relying on third party apps like CounterPath users could use
better apps

phone calls good quality lot of features decent customer support not expensive
-no custom sms/phone apps oriented to work specifically with voip.ms, have to use third party apps -sometimes their sms system is lagging
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
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Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

award image

Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
comment image

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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