voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Write your own review

VOIP.MS best VOIP provider

leelau38 Sep 06, 2022

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Very good service, technical support answered quickly Very easy to setup, all features setup is web based and no extra costs. Setup within minutes Very good call quality Reasonable price Since service recovered from attack last year, has been very reliable

Pros Good service, call quality and reasonable price. Setup and start using within minutes

Cons None

Overall, Pretty Good

p103b Oct 14, 2021

user_review

Sound Quality

Average: 3 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 3 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 3 (1 vote)

Rating

Average: 4 (1 vote)

We finally dumped Big Telecom after rates went up for sub-par internet service, and we couldn't justify the extra cost of maintaining a copper POTS line that was getting spam calls. Granted, there's something to be said for the generally solid reliability of a "proper" landline. Particularly after recent VoIP woes, including a persistent DDoS attack on Voip.ms. I hope their new security-improved setup will prove stable and dependable, and they'll have another stretch of years with few service interruptions. The big plus: A rich set of features including call-screening IVR, multiple sub-accounts, and custom call routing. All at a very reasonable cost at least for light to medium users. That, along with having a cell phone for backup, made it worth staying.

Pros Cost, phone system features, and keeping an old landline phone number.

Cons Reliability of late. We still can't expect anything like perfection from VoIP. Their service was brutally targeted, but the outage was pretty extended.

Great service

schultzter Sep 09, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

This is a great VoIP service with something for everyone from residential to big business. I've never had any issues and always found solutions to my problems. The only caveat is for mobile users the service falls short when it comes to SMS/MMS/RCS because the handsets are only setup to handle those through traditional mobile carrier connection - there's no way to dupicate those with the VoIP.ms service unless Android (Google) and iOS (Apple) step up and allow you in their messaging apps to use a SIP connection.

Pros price and reliability and features available to all users

Cons you need to know a bit about what you're doing and you can't totally replace a traditional mobile service with VoIP

Easily tie to numbers together

DrKJon Aug 01, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Living both in the US and Canada people can call the respective number easily. Just wish the number touted via Voips could send and accept texts. Also would be nice to change what number shows up for others to see whose calling

Pros Easy to use, cost effective

Cons Inability to chose number to show

Landline replacement with additional numbers and portable devices

Bill Thorsteinson Jul 31, 2021

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

We found our landline costs excessive and features lacking. When looking for alternatives we found voip.ms which had the features we wanted at a very affordable price. Using an OBI110 we tested using VOIP in parallel with the landline and ported the number once we were comfortable with the service. One of the important features we wanted was affordable international calling, and have been very pleased with the voip.ms costs. When travelling we use VOIP applications on our phones to call home bypassing the high call rates on our cell phone plans. The availability of geographically distributed servers is very helpful when travelling. we moved we kept our old phone number and added a new phone number in our local calling zone. The old number has a wide variety of loyalty plans associated with it and now goes directly to voice mail. We also added local numbers in a couple of cities where we have family allowing them to call a local number to call us,

Pros Wide variety of features, Separate accounts for multiple devices. Security features.

Cons Self-service configuration (but extensive documentation).

voip.ms

ve2hom Jul 21, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

It work very well for low price. Many option are availlable. Good
documentation to help configuration of my phone. When I need help it was
good and quick.

Pros Many option are availlable

Cons I don't have cons for the moment.

flexible & superb service... WAY BETTER THAN Ooma

ssturbo Jul 20, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Call quality is fantastic. System is always up when I need it. Service is
always available when I need (as long as I have Internet access). Pricing is
not the cheapest, but I'm more than happy with user-based pricing structure.
Usage-based pricing is fantastic for me. It's not free, like some vendors,
but you get what you pay for in that case.

Chat-based customer service is stellar! Better than almost any chat-based
customer service I've used for any vendor (and I've used dozens).
I'm happy to pay low fees and have reliable service, high configurability,
with great support to stand behind the service.

By way of contrast, I was with Ooma residential service before. I was
significantly displeased with Ooma's pricing and horrible customer support.
I returned their hardware to the store.

Pros Chat-based customer service is stellar! Better than almost any chat-based customer service I've used for any vendor (and I've used dozens).

Cons The user interface and initial set up is not for the faint of heart. If the customer is not capable of setting parameters and using the web, then there are other inferior (and brainless and more expensive) services available to them. But I'm not like that. Perhaps UI set up "wizards" would go a long way. Recommendation: I suggest improvement of the referral program. Make is easy, make it rewarding.

Affordable Service

Zulfikar Jiwa Jul 20, 2021

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4 (1 vote)

Cheap and Affordalbe service compared to other providers, would reccomend to
others. It's clear doesn't cut off and I'm able to talk and have a clear
reception. The price is so affordable. Thanks for maintaining such great
services and as a customer I can honestly say that so far I am satisfied with
the service I have and hope to continue with your services as long as I am
satisfied. Thanks.

Pros Cheap and Affordable.

Cons None so far.

The best customer service

rarsa Jul 20, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I've dealt with many companies in my life time and have never found a company
with better customer service. It has never taken more than a few minutes to
resolve problems I've had, mos of them due to my miss configuration. However,
when they are having problems with their server or network, VoIP.ms is
proactive sending email notifications and informing their customer service
engineers so they can provide the proper information to the clients.

The amount of functionality is incredible, It has always met all my needs,
from my personal account to create event specific phone numbers with proper
routing voicemail, etc.

Their CDRs are very clear and have helped me more than once to verify and
confirm my calls, giving me the ability to provide call logs when dealing
with other companies "I called you at this and that times, etc"

I've relied on VoIP.ms to maintain my phone lines when traveling
internationally.

Whenever someone asks for a recommendation for VoIP, I don't hesitate
recommending VoIP.ms

Pros Clear interface Great customer service Options for call quality SMS

Cons While it is a Pro for me, for others the self service configuration could be a con. other than that,

Fast and easy to use voip provider.

MarcD Jul 20, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I'm using voip.ms for my home and all family member mobiles.
It easy to setup, voice quality is good and help support is wonderful.

There is multiple voip options and the web site keep all these easy to
configure.

Pros multiple voip options Real human behind help support and they ready to help you.

Cons nothing since 2011.

voip.ms

Montreal , QC

Canada

2007Year Founded

356User Reviews

Overall Rating

4.71

Sound Quality93%

Reliability93%

Features94%

Customer Service93%

Price94%

Service Locations

United States and Canada

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

Competitive rates
Local and toll-free numbers for Canada, United States and International
Unlimited extensions
Highly flexible

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

Awards

Top 20 businesses award from Capterra 2020
Best Value award from Capterra 2020
GetApp Category leaders of 2020
Most Recommended award from Software Advise 2020
Front Runners from Software Advice 2020
GetApp Category Leaders of 2021
GetApp Best Functionality & Feature 2021
Capterra Best Value 2021
Front Runners from Software Advice 2021
G2 Leader award from summer 2021
Customers Love Us from Source Forge 2021
Summer Leader from Source Forge 2021
Capterra’s Shortlist award of 2021
Best Est. ROI from G2 summer 2021
Leader in VoIP from G2 summer 2021

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

PPM Plan

Plan Info
Plan Name	Pay Per Minute Plans
Plan Summary	VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features	Feature-Rich Keep Your Current Number Friendly Support Staff Bring Your Own Device!
Notes	VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$0.85
Promo Price	N/A
Price Disclaimer	per DID number
Setup Fees	$0.40
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Annual Contract Paid Monthly (per user)	N/A :
Month to Month (per user)	N/A :
Annual Contract Prepay (per user)	N/A :

	
		
			
				Toll Free
			
		
		
			
				Setup
				$0.00
			
			
				Monthly
				$0.00 /mo.
			
			
				Included Min.
				0
			
			
				Add'l Min. Cost
				$0.00 /min.
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Virtual Fax available in U.S. and Canada. See site for rates.
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				$0.001
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	Yes
Auto Attendant	Yes
Barge	Yes
Business SMS	Yes
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	Yes
Call Continuity	Yes
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	Yes
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	Yes
Call Queuing	Yes
Call Recording	Yes
Call Return	Yes
Call Routing	Yes
Call Screening	Yes
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	Yes
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	Yes
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	Yes
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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Toll Free
Setup	$0.00
Monthly	$0.00 /mo.
Included Min.	0
Add'l Min. Cost	$0.00 /min.

Faxing
Setup	N/A
Monthly	Virtual Fax available in U.S. and Canada. See site for rates.
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	$0.001
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A