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voip.ms Reviews

Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free calls between consumers that also use Voip.ms. If you are looking for a complete wholesale VoIP provider, Voip.ms can fulfill that need.

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Stay away. Exceedingly poor customer service.

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I needed to call a US embassy this week. INTL calls are blocked on all accounts until you submit your ID to their online form. Form says they'll unlock INTL calls within 24 hours. That was Thursday. Still ignored through Wednesday, I had to go into chat but INTL calls were now clearly unlocked to make INTL calls. When I went to make the call, their servers were not configured to allow service. I'm not a novice at SIP clients and following their setup guides. The problem really was they hadn't configured routing correctly on their server. I informed them and they blamed the inbuilt Android SIP client and asked I used Zoiper. Same problem with Zoiper because they hadn't setup the routes in their server. I even sent them a screen recording and screenshots making it all unmistakable the problem was on their end. A day later, without apologizing for not acknowledging the problem was on their end and wasting a bunch of my time, they messaged back "it's possible to enable the routes to your account for the destination you've reported, however, please note that calls to this destination will have a rate of $0.34" That's interesting because their call rate sheet advertised $0.06. I say go ahead and do it because I don't expect them to lose money and I just want it working finally. They promise they've "enabled the routes." Another day later, nope, yet again they failed to actually do it. I inform them. The say they'll fix it. Another day later I try a final time. Nope still not fixed. I sign up for Google Voice which works immediately and just say they handled fixing it exceedingly poor. Their response...not an apology but suggesting I was using the incorrect dial codes which was demonstrably wrong given our correspondence and the screen recording I'd sent them.

Decent Selection of DIDs to Choose From
Obstinate customer service. You'll be pulling your hair out.
No

Horrific customer support

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It's a bargain basement provider. If that's all you're looking to get, and you manage your expectations, you'll be satisfied until you need support's assistance. Support is responsive, just not constructive. The number porting team (I was porting a number in) was one of the most inept, argumentative, belligerent groups I've dealt with professionally - and I was porting numbers in! Now I'm stuck in an intermediary stage where some of my numbers have been ported but not others, and the support reps keep attributing the intransigence to their own carriers. Just know that voip.ms is nothing more than a reseller. They seemingly have no influence over their carriers and the carriers themselves are bargain basement. If phone service is important to you or business critical - you have no choice but to stay away.

Cheap, basic service. No frills.
The customer and technical support is horrific.
No

CUSTOMER SERVICE THAT BORDERS ON THE INCOMPETENT

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I set up a voice.ms account yesterday and configured that account using an Obi202 today. I was running into difficulties with the configuration so-called "customer services" for support and was told that voip.ms does not recommend obi talk and I could not get configuration help other than through the receipt of a pretty technical pdf sheet that they provided a link to. When I asked which devices they do support I was told "Can't recommend a device as I'm not a user or haven't used them all". In short, the voip.ms service agents are so ill-trained they know zippo about the devices that work on the service that employs them. The alternative is that they are instructed to avoid answering. I gave up on that customer service rep (Fred) and sought the help I needed through other online forums, which I found. After configuring the service, I made my first call on the voip.ms line (which is through their Vancouver 2 exchange) to my cellphone, my cellphone indicated the incoming call was from Russia so I placed a support ticket with voip and asked two questions. The first was: What do I need to do to reflect that the call was placed from the Vancouver area, not Russia? The second was: Is voip was a Russian based service? Neither of my questions were answered by the support agent (John) but I did get some lame excuse about why Russia might be shown as the origin of the call. That excuse did not sound plausible. Of the $20 I uploaded to my voip account yesterday, $10.10 was consumed in setting up which includes a month's outgoing calls, which is pretty reasonable. However, a voip service that mistakenly indicates I'm placing calls from Russia will result in so many calls not being answered that the service is not worth having. That, along with the quite derisory quality of customer service I received, and the risk of voip.ms being a Russian based company with whatever potential security issues that might attach to that circumstance, means I'm dropping them today like a hot potato.

Cheap, but not as cheap as they advertise.
Everything else!
No

Has VOIP.ms gone out of business?

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Been using voip.ms for 5 yrs - no issues other than an the odd re-set of carrier server and then my service is back online. Haven't had service for 2 days now. Voip.ms website for config is "this site can't be reached" on Google search. Has Voip.ms gone under/out of business? How do I get my DID number back from them? Anybody have any thoughts? SOL for the moment

stable, reliable
unreachable May 2018
No

VoiP.ms Horrible Customer Service and Refund Policies

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VoiP.ms was recommended to me by our telephone vendor. Reasonable price - although we had to prepay with a credit card for the service; did what we needed it to do. Had the service for several months when we decided that we didn't need it any longer. We hadn't used up all of the prepaid amount, so I contacted them about cancelling the account and getting a refund. I was informed that the refund couldn't be processed to the credit card, because the payment was "too long ago". They asked for a PayPal address. I explained that I don't have one, and they said that a paper check would have to be issued. I had no problem with that, and we cancelled the DID number. Here we are, 3 months later. I am STILL waiting on my refund check. When I contact them, all I am told is that, it takes time, and that they can't assure an ETA. I've been told multiple times that it has been escalated, but there are no updates. I've been told to wait for them to contact me back. Which they never do. I have had to initiate every communication. I'll also be posting this review on the BBB website.

The service works well, so long as you plan to never, ever, ever, cancel your account.
Customer service completely and totally sucks. They really don't seem to care at all that my account has been cancelled and they owe a refund.
No

Voip.ms Rotten Experience Porting a Number Out

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I've used www.voip.ms for years with at max a dozen numbers (DIDs). They've done well the vast majority of the time until now. I recently attempted to port out a number. It’s only reasonable that voip.ms use automation as the primary means of fulfilling ports. Computer automation is FAST and I expect 99.9% of ports succeed via automation. In this case, despite having voip.ms provide me the necessary authorization info via email (matched my account records as well) and emailing it to the receiving carrier, it’s been 9 days, hours of frustration, and a dozen unsuccessful attempts. Account Name **** **** Address *** **** **** City **** State ** ZIP Code ***** No pin Account number and BTN- ********** Voip.ms assures me if only the receiving carrier would share the PON (port order number) identifier with them they'd investigate and resolve whatever the hangup is. I find it fishy voip.ms doesn't already see the PON when each port attempt takes place (it seems they're outsourcing that part of their business to another vendor and collaborate poorly) It's equally suspect as to why the receiving carrier doesn't see the PON identifier either. The receiving carrier may outsource as well. When the automation doesn’t succeed, my experience has been that voip.ms shirks assuming ownership for the problem and an effective secondary means to allowing these to succeed. The receiving carrier has been willing to conference call, chat, email chain etc. Especially because the receiving carrier could be communicating with voip.ms the very moment the request is initiated, voip.ms acknowledge and promptly resolve any hitch in the process. Voip.ms has stonewalled such reasonable efforts. It seems rotten a person should have to go so far as to contact the FCC/NPAC. I used to be an evangelist for their service. Now, I'm just desperate to get my numbers released voip.ms

Service used to be great. Hopefully they just need to change their business process regarding port outs.
If porting out doesn't work via their automated system, brace yourself to get voip.ms to make reasonable efforts to resolve the problem.
No

Very happy

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I have been using VOIP.MS for over a year. Very stable system, no breakdown. Several configurations possible. Fast and efficient customer service. 9-1-1 works well with the E-911 display.

Many configuration, stable system.
No SSL
Yes

Do not apply for new account, company gone spammy.

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The rules introduced in the company virtually prevent the registration of
selected customers, from some countries can only pay by wire transfer, which
is difficult and expensive from countries other than the recipient country.
It is a waste of time to register when you have to go through with their
strange rules, which are already quite random, and you do not know what will
happen in a moment. First I was asked to scan my document (I sent), and then
it turned out that my country can not pay by card, paypal etc - only through
wire transfer. No sense, waste of time. I do not recommend.

Lots of features.
You can waste a lots of time when trying to pass their "security rules" then you will be unable to do something because of some strange reason they have.
No

Fantastic phone service....VOIP.MS

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This service is what telephone service should be. The DID filter helps block
telemarketers and using the "wildcards" you can prevent them from bypassing
the block. What I really like is their voicemail service ....you set up to
have the voicemail and forward the message to your email as an MP3 file and
delete the file...you can call back on a computer phone or regular phone and
not worry about remembering or deleting the msg. The price is good. When I
travel I take the adapter box and a phone with me...it's as if I'm
home....works everywhere...love it!!!

I've already helped a number of friends get on the service...cost is very
reasonable...even overseas calls

Great service....great support
They charge HST
Yes

Not worth it. Profiles based on your name

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So the way they operate is that if your name is non-white, you would be sent
for an extra verification where you have to provide your passport or drivers
licence.

How do i know ?

Well i opened 3 accounts with 3 different email addresses. All three were
'selected' for the random verification. Right after opening the 3rd one - in
3 hours, i opened another one with a new email address, but with an English
Name and guess what - No verification needed.

How can you open 3 accounts with the same address and phone number and get
selected for verification, and then do the same thing with an English name,
and not get selected.

Bottom line - i don't want racists business like voip.ms to have my money.

None.
Stop profiling people based on its name
No

Pages

voip.ms

2004Year Founded
52%Recommend
23User Reviews
Request a demo

Overall Rating

3.2085
3.83
66%
66%
70%
60%
76%

Service Locations

Plan Features
API No
Calling Card No
Colocation No
E911 No
International A-Z No
Origination Yes
Portal No
Termination Yes
Toll Free No

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