voip.ms Reviews

Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free calls between consumers that also use Voip.ms. If you are looking for a complete wholesale VoIP provider, Voip.ms can fulfill that need.

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They stole my money - voip.ms

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I apparently had an account with them that my consultant set up. I fired my consultant. They had a balance they insisted that I keep. What they did defies logic- they decided to eat away at my bill until it was used up. When I contacted them, they refused to replenish my account. It took them 2 years to use it up and at NO TIME did they contact me. They were just happy to take my money. This company should go out of business!!!!!!!
NONE
THIEVES!!!!!!
No

What a great service - voip.ms

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Average: 5 (1 vote)
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I've been using this service for a little over 5 months now... I was a little concerned about what the ongoing quality might be, but decided I'd give it a try by forwarding my bell landline to my number and trying..... I've been doing that ever since.... Customer Service: I've used chat and tickets to resolve a few minor problems and ask questions.... all have been answered quickly and professionally. Very happy Quality: I'm using the "regular quality" service for the cheaper price.... to date it has been pretty much flawless! no echo's, no stutter, just clear consistent quality! Price: Over the last few months, my average cost per month (converted to CAD) has been about $14/month. That includes lots of calls to the US and across Canada. Also includes e911 and call display. Features: well, I guess I'm pretty happy - has everything I need which is not that much. I find the VM a bit cludgy, but fine with me and I like that the messages are sent to my phone via email. Only thing I'd like to see is 'online' access to manage the messages. Reliability: It's been flawless.... we've had a couple of outages in the 5 months, but they have turned out to be our internet supplier problem, not voip.ms..... Been very pleased.
Good price and awesome quality. Great customer service.
Setup requires a modicum of technical expertise. If you can setup a modem, you can setup the voip box that you have to buy on your own.... Be nice if they offered some sort of package with the hardware and instructions for it.... they might get some more business.....
Yes

Pretty happy so far

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I found this service by accident. The website is not the most attractive, and I initially found it confusing and just about moved on.... then I started reading the site indepth and doing the math on just what this would cost me..... a fraction of the cost of other services and most of the reviews I read were very positive.... So I dug in and started reading and researching on what I would have to do.... not that complicated really, just had to provision myself an ATA box, which I did for $50.... the box came and within an hour I had a working phone system. The voice clarity is exceptional, even on the 'value' plan and so far I've been pretty happy.... I have my real number forwarded to my new number and will likely port it over within the next month. Good bye Bell! The support, though only chat, has been good and responsive. My various setup questions have been answered quickly. If you sit down and read it however, the wiki provides you everything you need.... just takes a bit of patience. Although they do say it clearly on the site, the fact that all of the numbers are in USD, makes this a little more expensive then it would seem, but all the same, I figure we'll be spending $5 to $8 per month as opposed to close to $70, so I'm pretty happy :) Overall, I'm pretty happy and I think you have to make sure you don't let the site and mechanics of it scare you away....
- price - lots of features - voice quality
- have to be patient and read the wiki about the service....
Yes

I've been a very happy customor for 3 year.

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Average: 5 (1 vote)
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I love voip.ms. I particularly like these features 1. Forwarding: I can forward my calls when I am on vacation. No need to call anyone. I just do it online and works in a minute. 2. Ring group: This feature lets me forward my calls to my home phone, my cellphone or my work phone at the same time. 3. Filtering: This is by far the best feature. I am on no-call list, but I still get calls from my alma mater. I just block those numbers. I also had my neighbor (who has no phone whatsoever) giving out my number as his number. This continued even after he got a phone. I forward his calls that comes to my number to his cell phone. 4. subaccounts: You can manage many subaccounts. I have my home phone as one subaccount, another for my cell wifi phone, and etc. The calls between subaccounts are free. 5. If you are really cheap, you can use ipkall to get a free phone number to reduce your monthly bill by $1.50 or so, but why bother? My phone bill is like $5 a month.<br /> 6. The webpage makes it easier for you go into business selling voip services. I thought about getting ooma for my relatives, but I was horrified that ooma charges for the services I mentioned above. Voip.ms charges for<br /> maintaining a phone number (depends, but it is $0.99 or $1.50), calls that you receive or calls that you make (like a penny per minute), caller ID (less than a penny per number), and e911 service ($1.50). You do not have to have a phone number or 911 service. You can just pay a penny per minute to make outgoing calls. International rates are also very cheap. CONS: it took me a while to figure out how to setup my ATA with sub account. It also took me a long time to learn where to find things on their webpage. It really is not a con because i much rather have all these features than not.
Feature rich, cheap or zero price
A little difficult to use the website
Yes

Very pleased with service

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I changed VOIP providers to get away from the abysmal voice quality I was experiencing and to get features to better handle spam calling VOIP.ms makes it cheap and quick (almost instantaneous) to get a line and test it out for a week or two, as I did. Once satisfied, I had my lines ported which took a week. I should note that I'm using their premium service at <$0.01/Minute extra which may be why I'm so happy with the voice quality. Also, VOIP.ms gives users a choice of multiple points of presence which likely also affect voice quality. I'm in Buffalo and am using a server in Toronto, a mere 100 miles, better than the 4-500 miles my old provider is from me. Probably closer than any other VOIP provider's server. Service is compliant with NOMOROBO call-blocking which has silenced those damned unsolicited calls. Customer service has been excellent with clarifying details and helping setup my ATA. It's email only, but very well managed and quicker than most competitors' voic4e support. As I said, I'm most concerned with voice quality and features. Nevertheless, I plan on saving 60% of what I was paying a competitor. No wonder I'm pleased!
Best sound quality I've encountered using VOIP. Would give them a 5, but it still doesn't compare with my old POTS landline. Customer service, technical and otherwise is limited to email, but it is extremely responsive and effective. BYOD and setup guides and help provided. Lots of customer control over setup and features. Free number porting. Pay as you go with no minimums.
Lots of customer control means that setup can be difficult and time-consuming.
Yes

Amazing voip.ms

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been using since Dec 2012 service works perfect bill runs somewhere around $4 a month. Does require some patience when setting up the VOIP adapter.
CHEAP, Feature rich, reliable,
NONE
Yes

Up date after 2 years with voip.ms

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Average: 3 (1 vote)
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3.8
Average: 3.8 (1 vote)
After a couple of years using VOIP.MS, I am still reasonably satisfied with the service. I guess that says a lot, however I have been considering trying another provider. Problems with jitter or a choppie voice is often very annoying. Customer service for the issue has not been very helpful in eliminating the problem. The low cost and excellent features offered are a real plus that cannot be matched by most of the other services. The jitter problem may be with my IP and the amount of traffic because at times the voice quality is clear. I plan to continue to try to resolve the problem and if I cannot I will change to a different VOIP plan.
Excellent features. Service can be configured in many ways. Annoying telemarketer callers can be blocked. About any feature provided by a phone company is available
Sound quality is a bit like a box of chocolates, you never sure what you will get. Sometimes there is lots of jitter.
Yes

AVOID VOIP.MS LIKE THE PLAGUE

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Average: 1.8 (1 vote)
I joined VOIP.MS and paid my fee. Found out that my DID worked from certain numbers and not from others. Opened a support ticket. So far so good. Their initial reply was to try to place all the blame on me. When I demonstrated that this was clearly their problem, they simply stopped responding to any updates to the support ticket. Finally in frustration AFTER 6 WEEKS BEING GIVEN THE RUN AROUND I called their toll-free number and demanded my money back. They refused. Also refused to correct my problem. DO NOT USE THIS CARRIER. THEIR CUSTOMER SUPPORT IS USELESS AND YOU ARE WSTING YOUR MONEY. I have since moved over to LES.NET and no problems so far.
Nothing really different to any other VOIP provider
Their customer service is absolutely abysmal
No

No regrets! voip.ms was patient and supportive of me as a total noob

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I cut my landline and went cold-turkey into VOIP last year. &nbsp;My research led me to two providers who seemed well-recommended and fully-featured: voip.ms and callcentric.com. &nbsp;Between the two, I chose voip.ms for its richer feature set and cost model, based on my usage patterns. No regrets! &nbsp;voip.ms was patient and supportive of me as a total noob, and I routinely got answers to my (webform-based) issues and puzzlements within minutes or a few hours max. &nbsp;Now I have two homes using their service without a hitch, and with massive savings via my former landline solutions. (I see another review here from someone complaining of voip.ms "ignoring" them for months. &nbsp;This is totally 180 degrees from my experience. &nbsp;I have rarely had such great service with a company. &nbsp;Really, a superb company to deal with. &nbsp;My friends to whom I recommended voip.ms relate similar tales of patient and near-instant support.) In about eight months of use I have had a grand total of about about a half-hour's outage, about on a par with our former landline, and it was due to my ISP having a fire at a branch station. &nbsp;Other than that, totally smooth sailing; no faults at all from voip.ms's side. In both homes I'm using a Cisco/Linksys/Sipura PAP2-T analog phone adaptor and my old standard-issue telephones. &nbsp;I also use the free 3CXphone app on my iPhone and iPad to call from wherever I happen to be where there's WiFi... including overseas. &nbsp;It was really nice to be able to call back to the U.S. from London for a penny a minute. &nbsp;Take that, usurious roaming fees. &nbsp;And you, larcenous hotel phone! voip.ms = Excellent sound quality + amazing service options + responsive support - something of a learning curve (which frankly I find to be a bit of fun).&nbsp; Totally recommended!
Stunningly good customer service, call quality and pricing.
None encountered. Well, maybe a bit of a learning-curve for newbies-- but I was a newbie and was up and running in minutes.
Yes

Re: voip.ms

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5
Average: 5 (1 vote)
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3.2
Average: 3.2 (1 vote)
VoIP MS exploits the fact that they have some cool features and that porting numbers between carriers is extremely painful. &nbsp;The first time you need to contact them for technical support you'll find the following options: Phone Number &nbsp;- &nbsp;In a year of service, nobody has ever answered the phone. &nbsp;We've called and pressed every option for sales, tech support, etc, and tried both french and english menus. &nbsp;Voicemails go to a generic mailbox and seem to simply be discarded, nobody has ever called us back. Email &nbsp;- &nbsp;An email will result in an auto-generated ticket in your tickets page.&nbsp; Live Chat - Here you can open a ticket with a live service representative.&nbsp; &nbsp; Once you have a ticket open, they are all generally processed in the following loop: 1. &nbsp;Your ticket will sit idle indefinitely unless you open a live chat. 2. &nbsp;Once you open a live chat, the person will read through your issue and then tell you to try some different settings. 3. &nbsp;If the problem persists and is clearly a VoIP ms issue, the person will inform you that the techs are unavailable but will work on it soon. &nbsp; 4. &nbsp;Wait a few days.&nbsp; 5. &nbsp;Go Back to Step 1 and repeat. &nbsp; There is no escalation path, you are never allowed to speak with anyone on the phone, the impact on your business is irrelevant. &nbsp;After 2 months of begging them to help us with a major issue and being COMPLETELY IGNORED, our only recourse is to port the numbers away. &nbsp; It's hard to believe a company would completely ignore their customers, but it has been happening for two months.&nbsp; We consider this unethical and are planning on submitting reports to the better business bureau, as soon as we can find out where we should report them. &nbsp;I believe it's montreal qubec canada.
The most feature rich, easy-to-sign-up, forward thinking design of any sip carrier portal to date. Lots of options, asterisk friendly, very creative group.
Extremely Unethical Business Practices. Strongly recommend AGAINST VoIP.MS.
No

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voip.ms

2004Year Founded
72%Recommend
11User Reviews
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Overall Rating

4.0725
4.27
81%
76%
85%
70%
85%

Service Locations

Plan Features
API No
Calling Card No
Colocation No
E911 No
International A-Z No
Origination Yes
Portal No
Termination Yes
Toll Free No

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