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8x8 vs VoiceSpring

Compare 8x8 vs VoiceSpring. Find out whether 8x8 or VoiceSpring is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and VoiceSpring and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 46 Reviews
  • 2 Reviews
3.9
5

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

VoiceSpring provides top of the line business VoIP solutions for your communication needs. There is no excuse for over-paying for your business' phone service. With VoiceSpring's services, you will receive crisp voice quality, reliability, and...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • N/A

Users Average Rating

Recent User Reviews

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

guybf1 January 19th, 2019

I have no idea how they keep their prices so low. It's truly incredible. One of their best office phones is only $18.95/user, which includes everything. They don't charge extra to use the features. They even manage the system for you, so all you have to do is call in if you need to make a change to your auto attendant greeting or whatever it happens to be. I have had a great experience using VoiceSpring's hosted phone service. The support team has been very nice about making changes and they seem to do it rather quickly, too. What I love the most is that they are a nationwide company with small business values and operations. And they provide better service at lower prices than most of the other providers! I would definitely recommend VoiceSpring to anyone. 2 thumbs up!

ChristyArts July 17th, 2019

Great company, great phones, and great prices! What could be better than saving money and getting a new phone system at the same time????

jesusfreak1973 November 6th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

5
1-VoIP

It is so nice when you get what you are promised. My bill with AT&T was 40.00 for the same thing that I'm getting for 8.95 from 1-voip . Set up...

March 8th, 2020 - Glen T
net2phone logo
5
Net2Phone

Sam has been very responsive to our needs. He keeps a level head with clear thoughts and follow through. Thanks Sam for all you help.

March 4th, 2020 - [email protected]

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