With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs Proximiti
Compare 8x8 vs Proximiti. Find out whether 8x8 or Proximiti is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Proximiti and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 1 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2006
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
This provider has grown progressively worse over time. They used to be easy to work with and had a very personal touch. They replaced that with call center staff that don't know how to help you and inflexibility. They have implemented business practices that have caused a great many problems for our customers and end-users. The used to excel at communication but that seem to drop the ball on that a lot now. They appear to be very focused on selling their hosted platform and really aren't interested in anything else. Even the host platforms seem to be getting bad reviews now. I would stay away from them and go with a larger provider with more experience and a better quality of staff and leadership.
The Proximiti Call Center is very easy to use. Also, I'm connected to the internet via fixed wireless, but the quality of calls are surprisingly good. I've tried vonage before and I didn't get that good of call quality. I don't like that I have to leave a voicemail for customer service to call me back.