With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs VoIPNet
Compare 8x8 vs VoIPNet. Find out whether 8x8 or VoIPNet is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and VoIPNet and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
VoIPnet Technologies is a business-grade hosted Voice Over Internet Protocol (VoIP) solution that provides your organization with a low-cost, high-reliability alternative to costly PBXs, key systems, or Centrex lines. VoIPnet uses the power of IP...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2007
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
Signed up for this service when Sunrocket whent out of buesness, they count time from when you sign up. After a week there was no sign of the Phone adapter being sent on the Carriers Web page after a couple of emails finaly recieved the equipment so much for the month to try the service out, I found the service quality was much worse that the quality I had with Sun rocket. Not only a lot of interference but also a lot of dropping of calls. I was not able to work with them on because as my phone adaptor came 2 weeks into my first month and I figured I should try the phone a couple of times on different days to make sure the problem was not just a bad call. I then requested disconnect through the web sight. This was the only thing that happened quickly. but even though I terminated befor the end of the month period and this was confirmed and I followed their instructions in mailing back the equipment they still charged my credit card with the next months service and a disconect fee. Complaining to support was useless and all I was able to get was able to get was a vage reference to small print (which I feel I had complied with to the letter). Thus I had a very expencive 10 days of VoIP service.
i have never in my life ran in to a operating company that has NO customer service, to bad i have never had any down time with this company the quality is great but if you want to add a second line it takes months to do and i have extra charges on my credit card that should not be there at one time i got a hold of a real person and they said they would fix it but it has been months of phoning with out any replies from this company all they want is your money don't bug them other wise