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8x8 vs AVOXI

Compare 8x8 vs AVOXI. Find out whether 8x8 or AVOXI is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and AVOXI and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 48 Reviews
  • 2 Reviews
3.8
1

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

Since 2001, AVOXI has specializing in delivering cloud communication solutions to international enterprises. They provide tailored plans to all businesses, and include enhanced services like virtual call center software, toll free numbers, call...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: avoxi.com
  • Headquater Country: United States
  • Founder Year: 2001

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • AVOXI Start & Grow Virtual Call Center Software - $15.00
  • AVOXI Take Flight Virtual Call Center Software - $20.00
  • AVOXI Without Limits Virtual Call Center Software - $40.00

Users Average Rating

Recent User Reviews

This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.

TSANTORO December 10th, 2020

8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.

jmoss54 June 11th, 2020

Please do not waste your time! What should have been a simple number porting and forward turned into a total nightmare. We started an order in April, in July, we had to fight with them to cancel because they never delivered any service. After the first 4wks, _WE_ finally had to ask for an update, because there is zero communication. Days later they finally tell us they can't even find the paperwork, so, we forwarded them the original email. We started the wait all over again from square one. Another 4wks of radio silence. We chase them again, more delayed response, more excuses. Reach out to the sales rep and he tells me the order is actually completed - which It was obviously not. Even their own online account portal showed no change. Confronted the sales and account reps again, 36hrs later and not a peep. All of these many weeks we faithfully paid the bill. They finally admit, they can see now (months later) why the order got lost - because they entered it wrong into Salesforce - TWICE. After the terrible communication, no action and 4 months of no service, I request them to just cancel the order and refund us. Silence again. We finally follow-up with them - just to get the cancellation completed and they try stalling on that, and instead offer us a 3mth credit, if we will not cancel. So, final icing on the cake - they couldn't even do the right thing and refund for the months of services they never delivered. The pièce de résistance, now they are trying to get my reviews blocked, because they would rather spend more time trying to covering up their bad service, rather than fix it.

zoel@sts-intl.com October 20th, 2020

SNS Professional scammed me by sending a bogus virus message with a number attached to it. They won’t refund my money so I contacted Avoxi for assistance as the number they used is provided by them. Avoxi straight-up refused to help me. Seems like they are covering up a Scam.

DerikS July 2nd, 2020
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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