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8x8 vs Lingo
Compare 8x8 vs Lingo. Find out whether 8x8 or Lingo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Lingo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 47 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Lingo Unlimited - $14.95
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
So far the port of my number has taken 28 days. I just called Lingo Customer Care and was told that the number will be ported on Jan 19, a total of 34 days. When I call, the recorded message says that my call will be transferred to a customer service representative but then the phone hangs up. This morning when I called, I was on the phone for about 5 minutes while they tried to sell me a bunch of stuff so they could transfer my call to another company. They never even asked what I was calling about. I finally hung up and called back. I get an auto response when I send email but I never get an answer to my questions. Given the number of complaints that I have seen on the internet, I'm beginning to think I have made a huge mistake in becoming a customer of Lingo. They don't seem to value their customers.
HORRIBLE company; would NEVER recommend this company!!! I was a loyal customer for years - wish I had cancelled long before. Even when I cancelled they wanted their old junk router back and I had to pay the postage. They would not refund any of the overage that I had paid.