Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
Jul 12, 2020
8x8 vs DLS Internet Services
Compare 8x8 vs DLS Internet Services. Find out whether 8x8 or DLS Internet Services is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and DLS Internet Services and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 48 Reviews
- 13 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
DLS Hosted PBX
DLS Hosted PBX offers a powerful, easy-to-use PBX engine for a very small service fee on top of that.
PBX Engine costs:
- Class A: up to 30 seats for $195 a month
- Class B: 31-150...
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Website:
- Headquater Country:
- Founder Year: 1995
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
The entire DLS team were great. We brought two offices and a number of telecommuters under one phone system for the first time with DLS. We were gun shy after a dismal experience with one office?s deployment of a VOIP from one of the phone giants. After a lot of time, money and worst of all downtime all we had was an expensive sophisticated system from which we could only make calls and get voicemails. At least, we usually could do those things. Enter DLS. They stayed on top of our concerns from day one, helped us with the fiascos created by the losing carriers, and made sure things just plain worked. No pie in the sky bologna. They delivered on every aspect that was under their control and many that weren?t. The negligible down time we experienced was due to the other carrier dropping the lines one week early, but DLS responded immediately. They helped us develop a reasonable and cost effective set up that has drastically improved our connectivity and lead to a more unified identity. The features in general are great. My favorite is the online panel that allows us to see whether employees in other locations are available before transferring a call. The ability to offer another staff member?s help immediately instead of adding to the pile of voicemails that need to be returned is a big timesaver.
I have used DLS as a provider for both my consumer and business Internet and VoIP services for over 8 years. The combination of a localized support staff, great pricing models and very impressive technical skills has led me to recommend them to all of my friends/colleagues that have been in the market for their type of services. Much better to deal with than the giant providers.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
