As one of the best-selling VoIP devices, magicJack has allowed people to use their Internet connection to make both mobile and landline...
8x8 vs magicJack
Compare 8x8 vs magicJack. Find out whether 8x8 or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 49 Reviews
- 293 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
This is the worst customer experience possible. This company is continually breaking their own system... they no more than stabilize it and they roll out another update that breaks it all over again. The best part is trying to work through their customer supports distinct language barrier only to sit on hold for hours. If your company needs reliability in it's phone system, do NOT select 8x8.
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
With a smart phone, what good is Magic Jack? When power's out, MJ is out. A real landline is good when a power outage kills your smart phone, but MJ is not. And how often is there a power outage? Years ago, Magic Jack charged me for 5 more years AFTER I notified them I didn't want to renew. Unfortunately for me, the credit card I'd given them was stil good. To cancel, you may need to block them from your credit card if you can. Magic Jack customer service is behind an impenetrable wall. You can't reach a live person to explain a complex problem. Their FAQ's don't cover all their bad programming that causes customer problems. Anything unusual is going to be impossible to get help for. The one use MJ might have had is being able to call the USA from anywhere, BUT you need a perfect, super-strong WiFi connection for that, and I haven't found that in any of the places I've stayed. So MJ is useless overseas unless you pay a WiFi cafe to use a strong WiFi connection--if you can find one anywhere. I tried to cancel their useless service, but they charged me for another 5 years. In a couple of years, I'll be able to cancel because the old credit card they have is dead. It will be a relief.
I just cut Verizon because of the robocalls. I am on the do not call list, but that is a joke. MagicJack has solved my problem with call screening. I have had MagicJack for nearly 10 years and have not had problems that apparently others have.