8x8 vs magicJack

Compare 8x8 vs magicJack. Find out whether 8x8 or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and magicJack and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 37 Reviews
  • 229 Reviews
3.85
2.6

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • N/A

Users Average Rating

Recent User Reviews

We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.

barneybski July 6th, 2018

From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

kellylittle February 14th, 2018

I purchased this product to be able to send to my husband who is stationed in South Korea so he could have access to call the US. It so happened he didn't need to use the MagicJack and I tried to send it back and they would not let me because it was past the 30 days. I received the MagicJack a week after ordering it and they started counting the 30 days as of the day of order and by the time I sent it to S Korea and when my husband sent it back to return to MagicJack the 30 days were up and they were not willing to make an exception so they ended up charging me $43. They didn't care about the military issue on how sending items work and how they don't get the person until the package has been checked by the military. The rep just interrupted me and said that no matter the issue they would not refund the money. He was so rude. When I asked to speak to someone above him he said no matter who I talk to they will not issue a refund. They have no people skills when speaking to their customers and I am really surprised they are not willing to help people who are going through issues like trying to contact your family member who is thousands of miles away and still says they don't care about the issue of why MagicJack did not work for them. Horrible. Would never recommend for anyone who has military family or spouses deployed anywhere across the world because when it comes to reps helping they don't care, they just want to take your money.

akrmirez June 15th, 2018

I placed a order and upon logging in I discovered that I was charged for a product I did not receive. I contacted them to address it and saw no sense of urgency to correct it right away. I decided their service might not offer the kind of response time we need here. I contacted for a refund and cancel 15 minutes later and I was left on hold for 10 minutes to be told that there was a restocking charge for more than half of the order.

Rob Hughes June 1st, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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