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8x8 vs magicJack
Compare 8x8 vs magicJack. Find out whether 8x8 or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 217 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I've been using Magicjack for about 4 years now, using two different Magicjack devices in that time. - First, I couldn't begin to count the number of times that incoming calls just stop working. I got a letter from my doctor's office saying they'd been trying to reach me but the incoming number just fast beeps (not a busy tone) or just goes to a standard message for buying Magicjack with no option to leave a message. The solution each time is to call MJ customer service and have them reset the line. Lost track of how many times I've had to do that. In the end, I gave up on using this as an incoming service. It's just far too unreliable. Second, MJ customer service has a strategy for any technical problem they can't handle: they just hang up the call. This isn't because you're being difficult. You'll explain your situation and then they'll just end the call. The only way, and I mean the only way, to get anything accomplished is to immediately escalate the call and hope they don't hang up before that. It's a call center staffed with people who can barely speak legible English. So maybe 75 - 80% of the time MJ is reliable as an outgoing call service. It is 100 % unreliable as an incoming service. They do annoying things like continue to play messages before you can make an outgoing call, trying to get you to re-activate old accounts on old devices that you've upgraded from. They say there is no way to stop that. I'll only continue to use it until my current account expires.
I installed MJ July 2017 on a Verizon Fios high speed internet connection. It works brilliantly. I suspect many of the negative reviews may eminate from using DSL or some other, slower connection. Set up was easy, as was porting over my old phone number onto MJ. I prepaid 5 years and my new "land line" costs about $3.00 per month. Awesome. In the 4 months it has been set up, I only once had an issue, and just unplugged the device and then replugged it in. It just works. Basically, totally great technology that costs next to nothing. I did not set up the cell phone app, so can't speak to that part of the service.