With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs voip.ms
Compare 8x8 vs voip.ms. Find out whether 8x8 or voip.ms is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and voip.ms and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 17 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I've used www.voip.ms for years with at max a dozen numbers (DIDs). They've done well the vast majority of the time until now. I recently attempted to port out a number. It’s only reasonable that voip.ms use automation as the primary means of fulfilling ports. Computer automation is FAST and I expect 99.9% of ports succeed via automation. In this case, despite having voip.ms provide me the necessary authorization info via email (matched my account records as well) and emailing it to the receiving carrier, it’s been 9 days, hours of frustration, and a dozen unsuccessful attempts. Account Name **** **** Address *** **** **** City **** State ** ZIP Code ***** No pin Account number and BTN- ********** Voip.ms assures me if only the receiving carrier would share the PON (port order number) identifier with them they'd investigate and resolve whatever the hangup is. I find it fishy voip.ms doesn't already see the PON when each port attempt takes place (it seems they're outsourcing that part of their business to another vendor and collaborate poorly) It's equally suspect as to why the receiving carrier doesn't see the PON identifier either. The receiving carrier may outsource as well. When the automation doesn’t succeed, my experience has been that voip.ms shirks assuming ownership for the problem and an effective secondary means to allowing these to succeed. The receiving carrier has been willing to conference call, chat, email chain etc. Especially because the receiving carrier could be communicating with voip.ms the very moment the request is initiated, voip.ms acknowledge and promptly resolve any hitch in the process. Voip.ms has stonewalled such reasonable efforts. It seems rotten a person should have to go so far as to contact the FCC/NPAC. I used to be an evangelist for their service. Now, I'm just desperate to get my numbers released voip.ms
I have been using VOIP.MS for over a year. Very stable system, no breakdown. Several configurations possible. Fast and efficient customer service. 9-1-1 works well with the E-911 display.