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8x8 vs voip.ms
Compare 8x8 vs voip.ms. Find out whether 8x8 or voip.ms is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and voip.ms and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 15 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
The rules introduced in the company virtually prevent the registration of selected customers, from some countries can only pay by wire transfer, which is difficult and expensive from countries other than the recipient country. It is a waste of time to register when you have to go through with their strange rules, which are already quite random, and you do not know what will happen in a moment. First I was asked to scan my document (I sent), and then it turned out that my country can not pay by card, paypal etc - only through wire transfer. No sense, waste of time. I do not recommend.
This service is what telephone service should be. The DID filter helps block telemarketers and using the "wildcards" you can prevent them from bypassing the block. What I really like is their voicemail service ....you set up to have the voicemail and forward the message to your email as an MP3 file and delete the file...you can call back on a computer phone or regular phone and not worry about remembering or deleting the msg. The price is good. When I travel I take the adapter box and a phone with me...it's as if I'm home....works everywhere...love it!!! I've already helped a number of friends get on the service...cost is very reasonable...even overseas calls