Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
8x8 vs voip.ms
Compare 8x8 vs voip.ms. Find out whether 8x8 or voip.ms is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and voip.ms and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 48 Reviews
- 25 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
I am not usually writing reviews, but the last reviews I read about this company, almost make me go see others without even trying. First, you won't find anything as cheap as their prices, I am actually asking myself how they're making money. Call quality are really good, nothing to say about it. And service is A1++. I don't know why people are complaining about their technical support. Just click on the chat button on top of the page and there is someone with you within seconds (don't know at night or week thought). Plus, I have rarely seen a support chat with agent that knows the system as much as this... My guess is that they are the programmers... So, Cheap, cheap, cheap, good quality and good service. You don't believe me? I have set up my entire system (digital receptionist, sub accounts (Extension), Voicemails, etc.) in one day for around 5$, try it yourself. The longest part was to find myself a Softphone App that works well. I will save you time if you're looking for an android app : Linphone. It's entirely free and open source. I would give them a chance on any other device (mac,windows,ios) as they have an app for each. Don't thank me, thanks VoIP.ms and Linphone.
Have phone support as support with this company is only done through email or a chat system and you never receive a fix for the issue, they only want to point you to a document that is outdated. Offer features that are requited on all business VOIP systems such as Call Park. When a call comes in you cannot park a call so another phone can pick up the call.