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8x8 vs ThinkBright

Compare 8x8 vs ThinkBright. Find out whether 8x8 or ThinkBright is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and ThinkBright and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 47 Reviews
  • 4 Reviews
3.85
4.9

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

think bright is one unique VoIP provider: it functions as a traditional local and long distance telephone company and a competitive business VoIP provider. The strangest part is that those two functions actually help think bright service...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website:
  • Headquater Country:
  • Founder Year: 2006

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • N/A

Users Average Rating

Recent User Reviews

8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.

jmoss54 June 11th, 2020

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

I normally don't leave reviews but when service is this good I have to give credit to hard working people. David runs a world class business. I'm a CTO of a company and hard headed about letting anyone help me do anything. I've used PBX so I know it quite well. David is so quick at getting anything I need done its one of the few services I use that I actually either make a quick call or shoot an email and its done quicker then I can snap my fingers. David sounded like he was on his death bed one day when I called and was sick at home and still did my request for me when he has a team of support agents that he could have easily referred me too. Another great thing as anyone in the tech field can tell you everything is always an emergency or needs to happen right away. So having a guy like David who is fast and really knows his stuff makes me look good at my own job. The price is also the best I've found. I was referred to Thinkbright from a friend who had nothing but great things to say about thinkbright. So if your looking for a business VOIP or hosted PBX services don't go with anyone else and choose thinkbright.net

leadvendors January 29th, 2015

The sound quality of Think Bright is great.  They did an excellent job of getting my business hooked up and running.  Customer support was very helpful and considerate.  Think Bright is a great VOIP provider and I highly recommend this company for anyone that is in the market for an inexpensive alternative to regular land-line telephones.  Give Think Bright a shot.  I really don't think you will be disappointed.  Everything that was promised to me was delivered.  

Romeor80 June 20th, 2010
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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