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8x8 vs ThinkBright
Compare 8x8 vs ThinkBright. Find out whether 8x8 or ThinkBright is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and ThinkBright and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 4 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
think bright is one unique VoIP provider: it functions as a traditional local and long distance telephone company and a competitive business VoIP provider. The strangest part is that those two functions actually help think bright service...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2006
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I normally don't leave reviews but when service is this good I have to give credit to hard working people. David runs a world class business. I'm a CTO of a company and hard headed about letting anyone help me do anything. I've used PBX so I know it quite well. David is so quick at getting anything I need done its one of the few services I use that I actually either make a quick call or shoot an email and its done quicker then I can snap my fingers. David sounded like he was on his death bed one day when I called and was sick at home and still did my request for me when he has a team of support agents that he could have easily referred me too. Another great thing as anyone in the tech field can tell you everything is always an emergency or needs to happen right away. So having a guy like David who is fast and really knows his stuff makes me look good at my own job. The price is also the best I've found. I was referred to Thinkbright from a friend who had nothing but great things to say about thinkbright. So if your looking for a business VOIP or hosted PBX services don't go with anyone else and choose thinkbright.net
The sound quality of Think Bright is great. They did an excellent job of getting my business hooked up and running. Customer support was very helpful and considerate. Think Bright is a great VOIP provider and I highly recommend this company for anyone that is in the market for an inexpensive alternative to regular land-line telephones. Give Think Bright a shot. I really don't think you will be disappointed. Everything that was promised to me was delivered.