Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This...
8x8 vs MagicJack Plus
Compare 8x8 vs MagicJack Plus. Find out whether 8x8 or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and MagicJack Plus and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 37 Reviews
- 12 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2007
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.
From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.
When I inquired for the service they had the 30 day free trial, but obviously I had to give them my credit card number. When I received the system it did not work well with my internet, so I contacted the company and received a RMA number with return authorization, and shipped the unit back within few days of receiving the unit exactly as they wanted and I did include a copy of the RMA authorization with the return, and the tracking showed that they did receive the unit within couple of days. But then the the 30 days free trial date ended they charged my credit card anyway, I have contacted them several times and they keep telling me that the return has not processed through their warehouse yet and this has been two months since they received the unit back. When they did transfer me to the department that supposedly would give you a refund, I was on hold for an hour twice. So don't expect to get refund from them. After calling several time and getting no where, I got a little aggressive with them and they just hung up the phone.
I don’t recommend opting for multiple years of service of Magic Jack because if the device should fail within that period, you must replace it with a new device and a new subscription and there is no way to transfer the unused subscription months to the new device and no refund of the unused months. Also, don’t fall for the 911 surcharge that Magic Jack is offering. The Magic Jack plus works just fine when calling 911. I occasionally get a recorded reminder on the Magic Jack VoIP to pay the additional fee to call 911.