With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs MagicJack Plus
Compare 8x8 vs MagicJack Plus. Find out whether 8x8 or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and MagicJack Plus and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 11 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2007
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I don’t recommend opting for multiple years of service of Magic Jack because if the device should fail within that period, you must replace it with a new device and a new subscription and there is no way to transfer the unused subscription months to the new device and no refund of the unused months. Also, don’t fall for the 911 surcharge that Magic Jack is offering. The Magic Jack plus works just fine when calling 911. I occasionally get a recorded reminder on the Magic Jack VoIP to pay the additional fee to call 911.
I would recommend the Magic Jack Plus to friends and make them aware that it is a very inexpensive phone service. The caller ID thing working from time to time with only the number displayed is a bit annoying. Caller ID names do not appear. This could be the third-party caller ID provider as MJ does not provide this service. There are a lot of comments on the Internet concerning the dysfunctional caller ID so I suspect their product has something to do with the problem. If Magic Jack would just fix the poor sound quality and the caller ID issue this product would be as close to perfect as the POTS phones (Plain Old Telephone Service), a.k.a. landline phones. With the money I save by using Magic Jack Plus I am OK with it.