Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
8x8 vs MagicJack Plus
Compare 8x8 vs MagicJack Plus. Find out whether 8x8 or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and MagicJack Plus and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 46 Reviews
- 18 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2007
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.
I am currently using the Magic-Jack Plus device. This device powers up by the 5 volts / 1 A adapter recommended by the manufacture. I noticed that when the voice static happened in back ground then I have to replace to the new power adapter and it will be fine. It seems to be the Magic-Jack device overheats causing the power adapter burned out quickly. I have replaced the new power adapters within the past few months and continuing to do the same in the future. So bad for the quality with this device. Also when using the Magic-Jack and the date and time setting up in my home phone are always in-corrected with my current region. I contacted the customer services and they can not resolve this issue because they are located in different state. They also don't have the direct contact email. I have to wait a way long in the telephone conversation with them when needed.
I purchased MagicJack in March 2018. I opted for selecting my own phone number, which I believe cost an extra fee of $10 one time only. I set up "Auto Renewal" on my account online as I pay all of my bills with auto-pay. I have a cell phone, and use it for everything. The ONLY reason I purchased MagicJack was in case I lose my phone in the house, I can use the MagicJack phone to call my cell phone. I also can use my home phone if my cell phone is broken, and I have no phone, or need to call my cell phone provider from a different phone other than my cell phone. My subscription expired in March 2019 but, because I set up "Auto-Renewal," my service automatically renewed, however, in August 2019 I misplaced my cell phone and picked up my MagicJack home phone to call my cell phone to locate it. There was a dial tone, but when I started to enter my cell phone number, I received a message on the phone that said I needed to renew my service???? So why did I receive a dial tone then? And why would I have to renew since I set up auto-pay? As everybody says, customer service is a FRICKIN JOKE! In order to get someone on the phone, you need to call the sales department 8006244252 (M-F 9am to 11pm ET and Sat/Sun 10am to 7pm,) and press Opt 1, enter your MagicJack phone number, then option 1, then option 0. I found this out after numerous attempts to reach the billing dept (8448662442 10am to 7pm ET, closed on weekends.) I explained that I am on auto-renewal but picked up my phone to use it for the first time since my service renewed on 3-24-2019, and received a message that I need to renew my phone service - why??? After being on the phone almost an hour with the cust svc rep, I found out that even though I was set up for auto-renewal, IF you paid to select your own phone number when you got the service, auto renewal DOES NOT renew your phone number!! Auto renewal ONLY renews the service, NOT your number. You have to call customer service every year to renew your phone number. The rep told me she could renew my number, but suggested I turn off auto-renewal as I have to call to renew my number EVERY YEAR. Not only that, calling to renew is cheaper than auto-renewal! I highly recommend auto-renewal ( IF you did not select your own phone, so you don't have to spend hours on the phone with a customer service rep.) Auto renewal is $45.61 per year whereas manual rennewal (calling) costs $44.83 yearly - it's cheaper but only less than a dollar cheaper, so it's easier to auto-renew, again, ONLY if you did not select your own. I also recommend NOT renewing for more than one year at a time because several reviews mentioned consumers purchasing 3 yr plans, and some 5 yr plans only to expire 1 yr later and MagicJack tells them they have to renew AGAIN, AND would NOT refund the money they already paid for a3 yr or 5 yr plan. The main thing i wish to convey here, though, is IF you opted to select your own phone number, setting up AUTO-RENEWAL ONLY renews the phone "service" for one year, and does NOT renew your phone number - you have to call EVERY YEAR to renew. The customer service rep I had was HORRIBLE, kept cutting me off! She'd read stuff off real quick, and when I'd ask a question, she just kept talking over me, like she couldn't hear me. It took an hour to understand what the issue was when I called, because she talked fast and refused to let me ask questions. I finally got mad and asked her to stop talking over me, and ANSWER my questions!!! She was the WORST customer service rep I have EVER dealt with. Other than all of that, I really do not use my home phone. But when I have on occasion, the service is fine, the call is clear. MagicJack does NOT offer Caller ID-Name. Your phone will display the phone number that dialed you, but no name is displayed. If your home phone is programmable, and you can program phone numbers into it, when someone calls you, who's number is programmed in your phone, your phone itself will then display the caller's name; it works the same as a cell phone - if the person calling you is already in your contacts, their name will show up when they call you. Now MagicJack is charging an extra $10 for "Concierge" service - I do not pay for this service. It is for "Premium Support" (they give you a different phone number to call,) and discounts on replacement devices. Because MagicJack runs off of wireless internet, you need to have a good connection for MagicJack to work when dialing out or receiving calls.