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MagicJack Plus Reviews

magicJack Plus

magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you can save money on electricity by not leaving the computer on at all times.

magicJack Plus is one of the cheapest options available in VoIP technology, and with a magicJack Plus setup, you can see your phone bills drop to extremely low prices, around $19.95/year, according to the magicJack Plus website. And with the new magicJack Plus system, you can get an adapter that allows you to plus your magicJack port directly into a wall socket instead of your computer. This makes it easier to turn any phone line into a magicJack phone line.

magicJack Plus includes the following features for free:

  • Choice of phone numbers, and number porting available.
  • Free long distance and local calling within the US.
  • Free incoming international calls for US customers.
  • Free call waiting, voicemail, and caller ID service.

Customers report mixed feelings on magicJack plus, so be sure to read VoIP Review's magicJack Plus reviews to get a better idea of what to expect when it comes to service with magicJack. The customer magicJack Plus reviews listed below, and on our other magicJack pages, will help you figure out if a magicJack Plus system is a good fit for you, and how you can make sure you get the best possible magicJack Plus service.

 

Buyer beware. We recommend that anyone interested in buying a magicjack read their user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

For the money I like it...Magic Jack

user_review
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3.4
Average: 3.4 (1 vote)
I would recommend the Magic Jack Plus to friends and make them aware that it is a very inexpensive phone service. The caller ID thing working from time to time with only the number displayed is a bit annoying. Caller ID names do not appear. This could be the third-party caller ID provider as MJ does not provide this service. There are a lot of comments on the Internet concerning the dysfunctional caller ID so I suspect their product has something to do with the problem. If Magic Jack would just fix the poor sound quality and the caller ID issue this product would be as close to perfect as the POTS phones (Plain Old Telephone Service), a.k.a. landline phones. With the money I save by using Magic Jack Plus I am OK with it.
On the renewal at the end of the first year I paid for the 5 year thing. Each year i have to send MJ $10 to keep my phone number. So $30 per year is a STEAL for phone service!
The caller ID, when it works, only displays the number, no name. Even for the people who are stored in the phone. The sound quality is not very good. My hearing is not what it used to be so i use ear buds when using the MJ phone. The ear buds are not needed when using my cell phones.
Yes

Huge Savings with Magic Jack plus

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
i have never had to call customer service. It was easy to install and I was able to keep my old phone number. I have excellent phones so reception is excellent.
Huge savings. Can use all my phones throughout the house and garage. I save over $300 a year and I was able to keep my old number. Can take it with me where ever I am and plug in and get my calls or use the ipad app.
No call fwd. but I do have the ipad app so can answer and make phone calls from my ipad. Do have to use area code with each call dialed and every once in Awhile will drop a call, but easy to just call back. The savings are worth these few cons.
Yes

Magic Jack is the worst

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
Terrible customer service, they took away the call forward feature and would not refund my money. I signed up and paid for the purpose of using it to call forward a business number. Then the next week call forward did not work. Tried to get a refund and they refused..
None
None
No

No Customer Service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
Chatting with the customer service representatives is a waste. They don't know the answers or can't make a decision but refers everything to the Review Department who hasn't responded to my question/concerns for the past 16 plus days. The founder of Magic Jack may be a smart person but doesn't know _ _ _ _ about customer service or taking care of customers. Why is that a tech company such as these doesn't know how to work with the customers. It wouldn't surprise me if the company is jockeying itself to be sold to a highest bidder....
no toll free number - just CHATS
No

No Customer Service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
When you have a problem with a Magic Jack, my first thought is Good Luck! Been on the "Chat" for the past 3 hours without resolving anything. Only response I get is, "Your problem has been sent to the Review Department." When asked when the Review Department will let me know, the answer I get is "quickly as possible." It's been over 16 days since the last "Chat" and no Review Department rep. has contacted me. This happened when I was in Afghanistan and unfortunately Magic Jack was the only means of contacting my family. Since the "Review Department" hadn't contacted me (am still waiting) I had to wait until I could get to a different phone system. Thank God we weren't attack.... When asked again via a "Chat" today, the response I get was the same: "The Review Department will get back to you." So I asked to be in contact with this Department, but was told there isn't anyone who can "Chat" with me or take my phone calls. Oh, did I tell you Magic jack does not have a 1 800 toll free number. So I asked the customer service rep if I can talk to his supervisor. He tells me he is the supervisor but has no other supervisor I can "Chat" with. He was nice enough to give me his CEO name, who I think is a smart guy but doesn't know _ _ _ _ about customer service. Maybe, he should attend an MBA school or a charm school to learn about customer service. His staff can't resolve anything or can't make any decisions. I've just wasted three hours "Chatting..." My recommendation is to choose a company that offer a toll free number so that you can talk to a person, unless you like "Chatting." Furthermore, having a customer service reps that can make some decisions instead of passing the buck to a higher being (Review Department). I highly doubt if this "Review Department" is real....
No Customer Service
Was on the "Chat" for 3 hours with no resolution. This company does not have a 1800 toll free number, so they don't accept calls. Furthermore, Customer Service Department has one "Supervisor" who wouldn't allow me to talk to anyone else.
No

Defective MagicJack Adapter and Customer Service

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)
This is the 2nd adapter that's gone defective since I bought it in January. Running very hot. They're trying to say it's because it's plugged into a surge protector. Have had MagicJack for 3 years; just got the Plus in January and the adapter for it is a piece of junk. They want me to pay for shipping a new one and being without a phone for 3-5 days, after they receive my defective one back (so more like 10 days). Told them I had a medical condition and couldn't be withoug my phone but evidently that doesn't matter to them.
Cannot speak to anyone in Customer Service regarding technical issues with their product; only online chats. My first online chat regarding my defective adapter was with a very rude manager who said since I hadn't answered (after 3 seconds) he was ending the chat.
No

majicjack - fees

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.4
Average: 2.4 (1 vote)
Just signed up to MajicJack today and paid for a Canadian number. I realized that the number I chose was not suitable and called them within the hour. They said I could change it -but cost $20 My impression is this company is just out to get every dollar they can from you. Phone quality not the best as hear a bit of distortion in the background
No

Magic Jack What a waste of time and money.

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2.2
Average: 2.2 (1 vote)
There are more and better service providers like magic jack out there and cheaper with great customer service. I would check the others out before dealing with Magic Jack. What a waste of time and money.
Worked nice when I got it
Paid $90.00 for the first year, then it was only supposed to be $19.95 every year after. I ended up moving shortly after buying the magic jack plus and mis placed the device for a few months. When I found it I should have had about five more months of time left. Well they said they never received my payment back in December. And I would have had to pay another $80.00. My bank faxed them my statement that I was charged and magic jack told me it was all cleared up back in December. Now im trying to use it after finding it after my move Five months later and they again said i have an unpaid Balance of $80.00. Fraud
No

Magic Jack plus... Magic Crap!!!!

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
I could not get my Magic Jack Plus to work at all.... It kept dropping calls after 35 seconds and if you have issues you have to web chat with technical support... no phone support. I am pretty good with computers and had to go in and change setting in my wireless router...If this would have been my wife or mom they would not have been able to complete these steps. After two days of dropped calls and numerous web chats with no solution to my issues... I finally got fed up and took mine back for a refund... Would not recommend this product to anyone.
You can buy in just about store... that's it
Does't work well at all....all a tv sales pitch
No

No customer service over the phone, too long to port home phone#,

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2.8
Average: 2.8 (1 vote)
1. No customer service over the phone provided 2. It takes up to 10 business days to port your home phone # to Magic Jack. Meanwhile you can't get any incoming calls to your phone call either. So you out of reach for up to 10 business days from any of your contacts who is trying to call your home phone # 3. You have to register your physical home address on Magic Jack's website in order to use 911 service. I found out about it just purely by chance. If you don't do it, you won't be able to call 911 in case of emergency from Magic Jack. That really sucks!!! Imagine someone has a heart attack and can't get an ambulance because of that
Cheap
1. No customer service over the phone provided 2. It takes up to 10 business days to port your home phone # to Magic Jack. Meanwhile you can't get any incoming calls to your phone call either. So you out of reach for up to 10 business days from any of your contacts who is trying to call your home phone # 3. You have to register your physical home address on Magic Jack's website in order to use 911 service. I found out about it just purely by chance. If you don't do it, you won't be able to call 911 in case of emergency from Magic Jack. That really sucks!!! Imagine someone has a heart attack and can't get an ambulance because of that
No

MagicJack Plus

2007Year Founded
20%Recommend
10User Reviews
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Overall Rating

2.16
2.7
44%
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46%
32%
54%

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