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Home > All Providers Reviews > Magicjack Plus

MagicJack Plus Reviews

magicJack Plus

magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you can save money on electricity by not leaving the computer on at all times.

magicJack Plus is one of the cheapest options available in VoIP technology, and with a magicJack Plus setup, you can see your phone bills drop to extremely low prices, around $19.95/year, according to the magicJack Plus website. And with the new magicJack Plus system, you can get an adapter that allows you to plus your magicJack port directly into a wall socket instead of your computer. This makes it easier to turn any phone line into a magicJack phone line.

magicJack Plus includes the following features for free:

  • Choice of phone numbers, and number porting available.
  • Free long distance and local calling within the US.
  • Free incoming international calls for US customers.
  • Free call waiting, voicemail, and caller ID service.

Customers report mixed feelings on magicJack plus, so be sure to read VoIP Review's magicJack Plus reviews to get a better idea of what to expect when it comes to service with magicJack. The customer magicJack Plus reviews listed below, and on our other magicJack pages, will help you figure out if a magicJack Plus system is a good fit for you, and how you can make sure you get the best possible magicJack Plus service.

 

Buyer beware. We recommend that anyone interested in buying a magicjack read their user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Worst customer service on the planet

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

Not doing anything exotic with MagicJack so a limited feature set is not a problem. The device seems to work fine. Customer service, however, is absolute garbage. After purchasing a four-year plan during the renewal process, I find that I am again being asked to renew the service (automatically debiting my bank account/credit card) after only one year. I called to seek a clarification and discovered that magicJack (according to the person who answered the phone) apparently didn't have my current address, even though the invoice I received (PAID IN FULL) upon purchasing the plan clearly has my current address listed . . . the customer service rep claimed he needed a previous, long-outdated address for "security" reasons. These people couldn't differentiate security from a piano recital. So I sent customer support an e-mail describing the problem and I receive an e-mail in reply that the customer support e-mail box is not monitored and that I should call instead --- apparently no one at magicJack has the guts or initiative to correct their corrupted, useless database nor offer any positive assistance to a customer. I will reply by first filing formal complaints with my state Attorney General's office and the state Consumer Protection Agency. And if magicJack ignores my request to not attempt to automatically charge my credit card/bank account again, I will, indeed, file a criminal complaint (theft & fraud).

The device works as intended
Pitiful customer service which should fully embarrass management
No

SCAMMERS

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I wish I had read other reviews first before trying this magic jack out. So please, read first! DO.NOT.USE. I signed up for the free trial but returned the device within 30 days. I included the RMA and everything else like they said. I paid for the shipping and it was received and delivered to them timely. But guess what? THEY STILL CHARGED ME. I called several times and they keep hanging up. You can’t talk to anybody who is decent enough to actually care about your concern. So my resolution would be just to file a dispute with my credit card company. I learned my lesson. YOU HAVE BEEN WARNED. STAY AWAY FROM THESE PEOPLE.

None
Scam
No

Bad customer service

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

When I inquired for the service they had the 30 day free trial, but obviously I had to give them my credit card number. When I received the system it did not work well with my internet, so I contacted the company and received a RMA number with return authorization, and shipped the unit back within few days of receiving the unit exactly as they wanted and I did include a copy of the RMA authorization with the return, and the tracking showed that they did receive the unit within couple of days. But then the the 30 days free trial date ended they charged my credit card anyway, I have contacted them several times and they keep telling me that the return has not processed through their warehouse yet and this has been two months since they received the unit back. When they did transfer me to the department that supposedly would give you a refund, I was on hold for an hour twice. So don't expect to get refund from them. After calling several time and getting no where, I got a little aggressive with them and they just hung up the phone.

None
Everything
No

Don't subscribe to more than one year service of Magic Jack

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I don’t recommend opting for multiple years of service of Magic Jack because if the device should fail within that period, you must replace it with a new device and a new subscription and there is no way to transfer the unused subscription months to the new device and no refund of the unused months. Also, don’t fall for the 911 surcharge that Magic Jack is offering. The Magic Jack plus works just fine when calling 911. I occasionally get a recorded reminder on the Magic Jack VoIP to pay the additional fee to call 911.

Has worked well for six years and saved me about $1000 compared to a landline and I get one $40 phone bill a year
Doesn't work well without a fast internet service and must have at least an N series 300 megabit router. Doesn't work well with a Wifi hotspot
Yes

For the money I like it...Magic Jack

user_review
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3.4
Average: 3.4 (1 vote)

I would recommend the Magic Jack Plus to friends and make them aware that it is a very inexpensive phone service. The caller ID thing working from time to time with only the number displayed is a bit annoying. Caller ID names do not appear. This could be the third-party caller ID provider as MJ does not provide this service. There are a lot of comments on the Internet concerning the dysfunctional caller ID so I suspect their product has something to do with the problem.
If Magic Jack would just fix the poor sound quality and the caller ID issue this product would be as close to perfect as the POTS phones (Plain Old Telephone Service), a.k.a. landline phones.
With the money I save by using Magic Jack Plus I am OK with it.

On the renewal at the end of the first year I paid for the 5 year thing. Each year i have to send MJ $10 to keep my phone number. So $30 per year is a STEAL for phone service!
The caller ID, when it works, only displays the number, no name. Even for the people who are stored in the phone. The sound quality is not very good. My hearing is not what it used to be so i use ear buds when using the MJ phone. The ear buds are not needed when using my cell phones.
Yes

Huge Savings with Magic Jack plus

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

i have never had to call customer service. It was easy to install and I was able to keep my old phone number. I have excellent phones so reception is excellent.

Huge savings. Can use all my phones throughout the house and garage. I save over $300 a year and I was able to keep my old number. Can take it with me where ever I am and plug in and get my calls or use the ipad app.
No call fwd. but I do have the ipad app so can answer and make phone calls from my ipad. Do have to use area code with each call dialed and every once in Awhile will drop a call, but easy to just call back. The savings are worth these few cons.
Yes

Magic Jack is the worst

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Terrible customer service, they took away the call forward feature and would not refund my money. I signed up and paid for the purpose of using it to call forward a business number. Then the next week call forward did not work. Tried to get a refund and they refused..

None
None
No

No Customer Service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Chatting with the customer service representatives is a waste. They don't know the answers or can't make a decision but refers everything to the Review Department who hasn't responded to my question/concerns for the past 16 plus days. The founder of Magic Jack may be a smart person but doesn't know _ _ _ _ about customer service or taking care of customers. Why is that a tech company such as these doesn't know how to work with the customers. It wouldn't surprise me if the company is jockeying itself to be sold to a highest bidder....

no toll free number - just CHATS
No

No Customer Service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

When you have a problem with a Magic Jack, my first thought is Good Luck! Been on the "Chat" for the past 3 hours without resolving anything. Only response I get is, "Your problem has been sent to the Review Department." When asked when the Review Department will let me know, the answer I get is "quickly as possible." It's been over 16 days since the last "Chat" and no Review Department rep. has contacted me. This happened when I was in Afghanistan and unfortunately Magic Jack was the only means of contacting my family. Since the "Review Department" hadn't contacted me (am still waiting) I had to wait until I could get to a different phone system. Thank God we weren't attack....
When asked again via a "Chat" today, the response I get was the same: "The Review Department will get back to you." So I asked to be in contact with this Department, but was told there isn't anyone who can "Chat" with me or take my phone calls. Oh, did I tell you Magic jack does not have a 1 800 toll free number. So I asked the customer service rep if I can talk to his supervisor. He tells me he is the supervisor but has no other supervisor I can "Chat" with. He was nice enough to give me his CEO name, who I think is a smart guy but doesn't know _ _ _ _ about customer service. Maybe, he should attend an MBA school or a charm school to learn about customer service. His staff can't resolve anything or can't make any decisions. I've just wasted three hours "Chatting..."
My recommendation is to choose a company that offer a toll free number so that you can talk to a person, unless you like "Chatting." Furthermore, having a customer service reps that can make some decisions instead of passing the buck to a higher being (Review Department). I highly doubt if this "Review Department" is real....

No Customer Service
Was on the "Chat" for 3 hours with no resolution. This company does not have a 1800 toll free number, so they don't accept calls. Furthermore, Customer Service Department has one "Supervisor" who wouldn't allow me to talk to anyone else.
No

Defective MagicJack Adapter and Customer Service

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

This is the 2nd adapter that's gone defective since I bought it in January. Running very hot. They're trying to say it's because it's plugged into a surge protector. Have had MagicJack for 3 years; just got the Plus in January and the adapter for it is a piece of junk. They want me to pay for shipping a new one and being without a phone for 3-5 days, after they receive my defective one back (so more like 10 days). Told them I had a medical condition and couldn't be withoug my phone but evidently that doesn't matter to them.

Cannot speak to anyone in Customer Service regarding technical issues with their product; only online chats. My first online chat regarding my defective adapter was with a very rude manager who said since I hadn't answered (after 3 seconds) he was ending the chat.
No

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MagicJack Plus

2007Year Founded
21%Recommend
14User Reviews
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Overall Rating

2.043
2.57
47%
41%
45%
28%
51%

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