With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs Green Meadows Telecom
Compare 8x8 vs Green Meadows Telecom. Find out whether 8x8 or Green Meadows Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Green Meadows Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 1 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
With Green Meadows Telecom, you get calling to the US, Canada and Puerto Rico for one low monthly rate and no contract. Green Meadows’ plans start for as low as $8.95 a month with the Green Value plan, which gives you 100 minutes to the US,...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2011
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I got a call from them in first week of september 2011. Sales rep said, you can try it for 1 month for free and we will send a $50 visa gift card along with equipments just for trying it. You need to pay for shipping of equipment. I happily accepted this offer as internation plan during promotion for 18.99 was much cheaper than vonage and they charged $5.29 on my credit card. After 2 weeks of wait I received equipment. Just equipment. No account information, no welcome letter, no account number, no phone number.. absolutely nothing. Not even a no where should I contact in case of setup problem. And ofcourse... NO $50 VISA GIFT CARD. I went ahead and plugged it with my internet and there was no dial-tone. This equipment was not working. After doing google, I found customer support no and called them. They said tech-support is not available right now. Some one will give a call back tomorrow. Next day no call. Again I called after one day and with all apology a call back was promised, but no call back. I asked about $50 visa gift card, and they said, you will get one if you use this service for 3 months. But here service itself was not working. After few attempts, I left it as it is, bcoz my vonage works really gr8. But to my surprise, they billed my credit card following month for $20. The moment I saw change on my CC, called them back, and explained them whole story. Same response, you will get a call back, which never happened. Again, when I called, they said that they are going to cancell my account and refund all charged to my card. Its been 3 weeks, still I am waiting for a refund on my card. Finally called then again, and same response, you will get a call back. And most sursprising thing, without asking any account information, customer rep said, you will get a call back. Disgusting. I asked where will you call back and what account information you have.. as soon as I completed question, call on hold... When she came back, she read out some other account, some other name... Let's see if I get a callback next day...