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8x8 vs TelExtreme
Compare 8x8 vs TelExtreme. Find out whether 8x8 or TelExtreme is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and TelExtreme and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 46 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2005
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.
I signed up for Telextreme and my cousin did as well -- she and her husband previously used SKYPE and they said that the Telextreme VOIP is MUCH better, no delay, no dropped call, video in real time. I prefer using Telextreme to using my cell phone -- the voices are much clearer.
It´s excelent the VOIP service oftelextreme. In reference to the Mexico Plus Plan, if you have people living in Mexico, you can gave him a regular mexican number among 15 cities and increase, and you answer the phone where ever you are around the world. telextreme.com/digitalcommuni Also, all the advantage that you have, the softphone, you can use it in your laptop-computer, and the voice is clear. Also the other´s plan are excellent, we should see our familiar and personal necessities. Spanish. Es excelente el servicio de telextreme. En referencia al plan mexico plus, si tu tienes gente o deseas hablar con personas en Mexico, puedes darle un número local mexicano para que te hablen, de entre 15 ciudades, que se incremetan, donde tu respondes el telefono donde quiera que estes en el mundo. telextreme.com/digitalcommuni Tambien, tienes la ventaja del softphone, que puedes usarlo ya sea en tu lap-computadora, y la voz se escucha clara. Tambien los otros planes son excelentes, debemos ver nuestras necesidades personales y familiares.