With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs WireSpeed Telecommunications
Compare 8x8 vs WireSpeed Telecommunications. Find out whether 8x8 or WireSpeed Telecommunications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and WireSpeed Telecommunications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
WireSpeed Telecommunications offers both residential and business VoIP service options for their customers. With their wide array of plans available, WireSpeed Telecomunications will have a plan to suit your individual needs. So whether you have...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2004
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I've tried several voip providers and WireSpeed isn't just the best they are exemplars of service. I'm amazed with the availability and responsiveness to any request or question. It was easy to set up, a huge savings over my previous provider and the quality of the lines are impeccable. The amount of features on the simple online management tool is amazing. I can have anytype of conference call, music, and calling feature imaginable. These guys and tools are great! You won't be disappointed.
After using VoIP from Vonage and 8x8 I switched to a smaller company. These guys take the time to do the install right. I bought the enhanced unlimited residential plan and everything is working great.