With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs GlobalPhone
Compare 8x8 vs GlobalPhone. Find out whether 8x8 or GlobalPhone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and GlobalPhone and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 9 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
GlobalPhone is dedicated to providing high-quality telecommunication services to the international community. Since GlobalPhone's creation in 1995, the company has been hugely successful. Serving over 500,000 customers in over 130 countries and...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 1995
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I administer a medium size VOIP environment comprised of 1200+ Cisco phones, various gateways type and typical TDM circuits, naturally the idea of utilizing SIP trunking was always at the back of my mind however a lot of homework needed to be done to effectively introduce the new service into a well established business environment to provide the expected cost savings and maintain traditional voice quality. We did choose GlobalPhone after an extensive research and evaluating process of many of the available products in the market, six month or so after the implementation of the service and we can’t be any happier with the service. Excellent product.
I have been a GlobalPhone customer for about 6 months. Their service has worked easily and very well. During setup and configuration, they were easily accessible by phone and email for help and handled the configuration themselves based on our input. Their rates are competitive and easily understandable without hidden costs. They also coordinated transfering our phone numbers and any other issues we had. - Erik Pelton (Erik M. Pelton & Associates, PLLC)