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8x8 vs RingCentral

Compare 8x8 vs RingCentral. Find out whether 8x8 or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and RingCentral and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 46 Reviews
  • 140 Reviews
3.9
4.1

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: ringcentral.com
  • Headquater Country: United States
  • Founder Year: 2003

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • Basic - $99.99
  • RingCentral Enterprise - $44.99
  • RingCentral Premium - $34.99
  • RingCentral Standard - $24.99

Users Average Rating

Recent User Reviews

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

guybf1 January 19th, 2019

My problem with the company I have been with 5 years can not fixed there own phone system .I rely on my phone system for customers itd been down 4 days noone but rookies trying to fix my issues when you cal my business all 4 lines and 4 different numbers all you get is a recording noone knows why

Kcsigns March 20th, 2020

When we replaced our phone system for the office we did a lot of research; we talked to a lot of different companies to see what they’re using; we read every review that we could find; and we painfully went through all the various options to check out the applicability for our business. After the research we contacted each vendor to see how responsive they were, so when it was time to choose the decision was incredibly easy. I would like to say that was this was the greatest experience of my life, but I think that marrying my wife and the birth of my daughter would tie for first place in that competition... RingCentral is hands down the winner when it comes to an amazing phone system that can do system wide voice calls, sending and receiving faxes on your phone (yes some of our vendors still use a fax, lol) and group emails, customizable messages, hold music, automated transferring, push “a” button forwarding, automated attendant, video conferencing, work and project collaboration and 100’s of other functions that we are beginning to realize can literally make us even better than the amazing company we already are... With RingCentral you can come up with an idea and one of their level 2 techs will think outside the box and minutes later you have it set up; set up correctly; tested and working. If I could do it over again I would’ve switched to RingCentral 25 years ago and not wasted tens of thousands of dollars To keep antiquated phone services up and running and paying for after hours phone services with attendants who sound like they had a drink in one hand and a cigar in the other. We are a RingCentral fan club and the entire company is exploring the unique business tools that come with RingCentral...

PorterGlenn February 14th, 2020
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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