8x8 vs RingCentral

Compare 8x8 vs RingCentral. Find out whether 8x8 or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and RingCentral and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 37 Reviews
  • 133 Reviews
3.85
4.2

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: ringcentral.com
  • Headquater Country: United States
  • Founder Year: 2003

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • Basic - $99.99
  • RingCentral Enterprise - $44.99
  • RingCentral Premium - $34.99
  • RingCentral Standard - $24.99

Users Average Rating

Recent User Reviews

We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.

barneybski July 6th, 2018

From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

kellylittle February 14th, 2018

BEWARE! They have non existent customer service. The account managers have no clue how to help. They repeatedly apologize but can never seem to solve a problem. I was billed for a number I did not have or use. To this day I have not been able to have the number canceled or receive a credit for the payments they deducted from my credit card. They advertise HD Voice. I believe that's just the product name they use. I have experienced terrible voice quality. Many times incoming calls are interrupted and you have to wait for the call to reconnect. I usually end up calling from another line. They are way overpriced for the product and service they deliver. Look for other options. I can't wait to move my numbers elsewhere.

[email protected] June 2nd, 2018

I love that RingCentral is constantly upgrading its apps to make the service more useful and reliable. We've used RingCentral for five years now, and have been very happy with the price, service and overall experience. On the few times I've had an issue or needed help with an implementation, the support has been excellent. I have recommended RingCentral to others.

lauriermandin April 17th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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