8x8 vs RingCentral

Compare 8x8 vs RingCentral. Find out whether 8x8 or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and RingCentral and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 35 Reviews
  • 130 Reviews
3.9
4.25

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: ringcentral.com
  • Headquater Country: United States
  • Founder Year: 2003

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • Basic - $99.99
  • RingCentral Enterprise - $44.99
  • RingCentral Premium - $34.99
  • RingCentral Standard - $24.99

Users Average Rating

Recent User Reviews

We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.

[email protected] July 24th, 2017

After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.

Family9531 July 3rd, 2017

I love that RingCentral is constantly upgrading its apps to make the service more useful and reliable. We've used RingCentral for five years now, and have been very happy with the price, service and overall experience. On the few times I've had an issue or needed help with an implementation, the support has been excellent. I have recommended RingCentral to others.

lauriermandin April 17th, 2018

My business partner wanted to go with this service. I have my reservations, yet since my partner was excited we gave it ago. I was trying to change our credit card for billing. It took five calls to get an actual human. She was nice. She tried to help. Loading in three different credit cards because the system kept telling her our address was wrong. It wasn't until on the third credit card that was to a completely different business, address, and bank that she realized that it was not the cards but the system. At the same time, I get an email that they charged the first card which as the one they said we needed to change. I really feel for those who work there, what a damn nightmare to work in such an inefficient place.

Socalgal70 May 30th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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