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GlobalPhone Reviews

GlobalPhone is dedicated to providing high-quality telecommunication services to the international community. Since GlobalPhone's creation in 1995, the company has been hugely successful. Serving over 500,000 customers in over 130 countries and maintaining a network of over 300 business partners globally, clearly GlobalPhone is a front runner in the industry. GlobalPhone is wholly dedicated to providing the higest quality business VoIP solutions for your company. With outstanding products, services, and customer service, GlobalPhone is the solution to your business communication needs.

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Excellent service from GlobalPhone

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I administer a medium size VOIP environment comprised of 1200+ Cisco phones, various gateways type and typical TDM circuits, naturally the idea of utilizing SIP trunking was always at the back of my mind however a lot of homework needed to be done to effectively introduce the new service into a well established business environment to provide the expected cost savings and maintain traditional voice quality. We did choose GlobalPhone after an extensive research and evaluating process of many of the available products in the market, six month or so after the implementation of the service and we can’t be any happier with the service. Excellent product.
Yes

GlobalPhone VOIP service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
I have been a GlobalPhone customer for about 6 months.  Their service has worked easily and very well.  During setup and configuration, they were easily accessible by phone and email for help and handled the configuration themselves based on our input.  Their rates are competitive and easily understandable without hidden costs.  They also coordinated transfering our phone numbers and any other issues we had.  - Erik Pelton (Erik M. Pelton & Associates, PLLC)
service, quality, reliability, price
Yes

Great Broadsoft Platform

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
We have been a GlobalPhone customer for 3 years with very few problems.  We were very well educated in the hosted VoIP market before looking for a solution, and talked to several different providers in search of a Broadsoft-based platform with support for multiple branch offices, integrated conferencing, international LD packages, and ease-of-use.  GlobalPhone was able to deliver all of this in a flexible, competitive package.
Broadsoft platform, Voice portal, Outlook integration, Remote office, bring-your-own-broadband, Edgewater router, Cisco & Polycom support, Automated Attendant, 4-digit dialing between offices, audio & web conferencing, calling card
No option for complete package with broadband, International carrier (Level3) sometimes has connectivity issues
Yes

GlobalPhone is a great choice for VoIP

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
When my company first decided to go with a virtual PBX solution, I was tasked with doing the research. I looked into a number of the larger VoIP PBX companies and GlobalPhone was the only one that could truly give us what we were looking for, as far as features, voice quality and price are concerned. We have now been with them for more than two years and can truly say we have had few if any issues. Most importantly we have never had an outage which I understand is more the exception than the norm with VoIP providers. As an added bonus, they have always had very responsive customer service. The sales associate I first signed up with is still there and readily available. The voice quality has always been great. No static or echo.  My organization was turned up quickly and their customer service folks worked quickly through the minor issues we had during start up. All issues were resolved within about an hour. I definitely recommend their service.
none I can think of
Yes

GlobalPhone: Excellent service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We replaced our Legacy PBX with Global Phone hosted PBX.  The transition was simple and painless from a dinosaur to a sophisticated state of the art PBX. The turn up was amazingly quick.  Our Virtual PBX was delivered and fully functional within days of placing our order. If you need a fast and reliable telephone service contact Global Phone.  We highly recommend Global Phone as one of the best VOIP providers of the industry.  
Yes

Very Satisfied Customer

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)
We have used Global Phone for over 3 years for those employees who elected to work from their homes.  We started out with just two phones and over the past 3 years we have grown to 17 phones for home office.  We also subscribe to their conference calling feature for customer and subcontractor coordination.  We also subscribe to their GlobalConference Support for online presentations and weekly progress meetings.  We routinely have 20 people online and on concalls with their easy to use tools.  Several of our field sales BDs use this feature with their clients on laptops with broadband cards to great success.  Overall we have been very pleased with Global Phone's service and technical support.  I highly recommend you contact them for a quote.
Yes

Service as requested

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Having contracted VoIP service with Globalphone this past year we were very satisfied with the service to date.  Our expectations were low considering past expereiences with other firms, but Globalphone came through it made it happen.  The service and equipment training were excellant.  The advantages of using their system save us time and money and is also now, part of our disaster recovery planning.  Kudos to the team in Falls Church.   D
Yes

GlobalPhone: Great Service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
<strong>“We replaced our antiquated phone system with GlobalPhone and for the first time are actually able to transfer calls. We couldn’t be happier” </strong> <p align="right"><strong>27,000 calls </strong><strong>to date – “</strong><strong>Your quality is excellent”</strong> &nbsp;
Reilable service and Excellent support team
Polycom phones were a little hard to become familiar with
Yes

Impressive quality, outstanding service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We have been very satisfied with the service and quality of GlobalPhone's hosted PBX service.&nbsp;The Polycom phones worked magnificently, with all their business communication functions.&nbsp;&nbsp;We&nbsp;received good service during the&nbsp;set up&nbsp;process,&nbsp;call quality has been impressive and consistent, and the pricing is very competitive.&nbsp;&nbsp; When we added lines, customer service was friendly and efficient.&nbsp; It was amazing how easy and quick it was to accomodate our new employees.
Yes

Does not preform as contracted

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)
We signed up with this firm some time ago and have some limited experienced with Business VOIP. We were careful to issue clear and concise purchase order and the company agreed to that contract. ==============<br/> The first sales rep was cordial and tried his best but the company is selling services it can not deliver. (1) PORTING numbers in 3 geographic areas was a contractual requirement of our purchase. They guaranteed they could do it but have not been able to do about 25% of our phones. (2) TOLL FREE. Better an cheaper toll free was another reason we bought. But they ahve failed to secure the transfer our toll free numbers repeatedly costing us about $2,500 in excess charges from the old carrier. (3) PHONE SETS: We have about a dozen sets in 3 locations. None worked for the first month, then a few and a few more. We still have sets that do not work at all. (4) CUSTOMER PORTAL: Being able to add & subtract serivces or just change a user name or voicemail was a big feature. Unfortunatly, they have now locked the portal because "It wasn't ready to bill people when they added new services." (5) CUSTOMER SERVICE: So to make even the smallest of change [the kind we were able to do personally in our old traditional PBX] we have to call or put in a service ticket. Unfortunately they seldom call back, and usually ignore service tickets. (6) BILLING: Their billing system is very messy. They have persisted in charging us for service that don't work. (7) DAMAGES: We had intended to continue working with them provided they reimburse us for the not delivered services, excess forwarding tolls [from the prior provider] and the difference in Toll Free numbers. (8) BAD ATTITUDE. That resulted in them threatening to turn off the service entirely on very short ofer. ================== SUMMARY: This company does not honor the contracts they make with customers. The President is a beligerent type and does not take responsibilyt for his companies failings. We'll have to go through the entire bidding process and all because this company doesn't understand how to be responsible. Too bad, really. We are not complainers but boy we used to think Ma Bell was bad but she looks like a saint compared to some of these new VOIP providers. <div class="response"> <h3>Provider's Response</h3> This customer cut over to GlobalPhone quickly after having problems with another provider . There was no concise purchase order or written terms proffered by the customer. We brought up around 20 phones in multiple locations and the customer began using around 50,000 minutes a month. They refused to pay their bill for eight months, the excuse being that we could not port one phone number in Winthrop Washington, which is a Century Tel only city. Our sales rep failed to flag that number for portability, but no carrier can port it as CenturyTel is the only game in town.. The customer unreasonably held up the entire bill for one number, and after exhausting our patience we advised them we would terminate their service - what they refer to as a “bad attitude.” As far as the toll free numbers are concerned, the customer was so disorganized they could never give us the proper documentation or a copy of their bill to process the port request. </div><!-- /Provider's Response -->
Not as bad as a tin can and string.
could not deliver contrated service. Rude behavior.
No

GlobalPhone

1995Year Founded
90%Recommend
10User Reviews
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