Vonics Digital Reviews

I sign up with Vonics after being a former Sunrocket customer. I paid $218.05 for the annual fee and then canceled them a couple days later after I heard some other people having problems with Vonics. I found out that one of their head quarters is in Pakistan with the Address Vonics Pakistan
A - 75 Sindh Muslim Society
Hyderabad
Sindh 7100
I asked them if this was Muslim owned and the guy got upset for me asking him that and he said if you have a problem with that you should go to another company. I would not be surprise if this phone company is a front for supporting terrism. They cancel my account right away, and they said they would refund my money with in a week or two. Well it has been over a month and I have not receive my money yet. I called them numerous times, left messages after message, emails after emails nothing yet. No return calls, only automatic generated emails. Contacted the same girl over again in the Philippines and she said that there is nothing that she could do except give me a ticket number and send a email to billing department. Nothing resolved yet. I am considering getting hold of the Attorney General in California to see if he can get this resolved and or take trip to their Vonics Office in San Francisco, CA to get my money back that is if they truly have a office in San Francisco, CA.

It's been 5 weeks after I paid $218, 4 weeks since I received the router. Connected, no dial tone, grave yard silence. Several dozens of voice massages and e-mails. The response was few idiotic e-mails telling me to connect my phone line to the router!!??
No customer service exist or technical support. No phone for 4 weeks and counting...
So far it's been a nightmarish experience.
The only service I got so far is, they took my money and gave me nothing in return.

Signed up after the demise of SunRocket. Device arrived within 5 days and worked out of the box. Was not assigned a number while my original number was being ported(was able to make outgoing calls). Got a temp number after 2 weeks and called after 3 about my port. Could not get someone on the phone. Finally after 3 days of trying got someone on the phone and the number was ported as I talked to him. Have now had the service for 1.5 months and the service has been solid. 1200 minutes since my number was ported and no voice issues at all. Had to install a firmware update and disable spi firewall on Netgear router to get voice mail notifications but other than that the service has been great. For the price the initial headaches are acceptable to me.
The website is a little clunky compared to the redesigned SR site but not a deal breaker for me.

I signed up with Vonics in June '07 (transferred from Vonage really) and foolish enough to pay an annual fee of $218.05. Had trouble from the beginning. I can only get connected to selected US numbers. Basically I was restricted to local numbers. I was never able to call Canada numbers which was one of the primary reasons for signing up. Transferring the number from Vonage took for ever more than 4-6 weeks they had promised. Things got worse after the nuber transfer (my transferred Vonics number was 317 248 1511, I am inserting this number incase someone from Vonics reads this and can call me back to resolve the issue). Tried calling customer service and was rarley got a person to talk. When I did they just initiated a ticket and that's the end of it. I have also initiated a complaint with BBB (Better Business Bureau) to have my money refunded or provide the promised service. Will see how this goes.