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Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
Write your own review

Long-term customer - still happy

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I have been a customer since 2009. The service meets my needs with the main line and a cloned line, giving me the ability to have 2 calls simultaneously. From the beginning I have brought my own adapter (picking it from the list of supported devices). I recently replaced it and discovered that the automated provisioning scripts don't support the setup of the second line. That's okay -- I contacted PhonePower and they put me in touch with one of their technicians who was able to give me enough information so I could manually configure my adapter. Recently (August 2023), I noticed that my adapter showed everything was good but calls weren't coming through (going immediately to voicemail) and then one of the 2 lines became inactive. I contacted support via email and continued to work on the problem (I'm in IT so I don't mind digging into problems and stepping through a reconfiguration process). Using my notes from the manual setup, I got things working again. I also noticed that my firmware on my adapter was significantly out of date and updated it too. I had it fixed before customer support reached out to assist. Things ran well for a number of weeks and then suddenly calls were going directly to voicemail again. That's actually not a bad thing since PhonePower automatically sends a copy of the voice mail to my email. So, I typically screen my calls anyway. To fix it, I have simply unplugged my adapter for a few minutes and then everything works fine -- I can call the house phone from my mobile and everything rings through just fine. I don't know if this is a problem at PhonePower or with my adapter or perhaps my internet provider. I'll dig into it one of these days but it isn't on the top of my list to fix. The amount of spam calls has been reduced by use of NoMoRobo which Phone Power provides free along with good instructions to setup. So, overall, I'm happy with PhonePower. The sound of the calls is excellent; customer service has been responsive and helpful; and it does a pretty good job filtering out spam calls. Some reviewers have reported caller id not working in the past. All I can say is that it has always worked for me since 2009.

Reasonably priced phone service with multiple line capabilities. I love the customer service -- both being US based and very helpful.
With a BYOD adapter, the automated provisioning/configuration scripts may not configure the second line (if you are subscribed to it) and may require manual configuration.
Yes

PhonePower

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

I have been a happy PhonePower customer for many years. Yet 2 years ago the caller ID Name stopped working. A very useful feature. A dozen calLs always got the same response: working on the problem, no forecast for resolution. NEVER FIXED. 2 months ago the speed dial add/delete function would in error delete all speed dials. STILL NO FIX. And the website is SLOW, SLOW, SLOW. SUMMATION: they aren't investing in support/upgrades. They don't care. Probably think VOIP phones are going away -- due to ubiquitous use of cell phones. -- and they want to maximize profits by not paying for support functions other that a call center person.

Price
lack of caller ID Name. Broken speed dial change function.
Yes

Best VOIP out there

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been a customer of PhonePower for about six years, and have never had a single problem with call quality. At one point, I was getting a lot of anonymous calls, so I went to the website and blocked them. No problem after that. PhonePower is the best thing happen to VOIP, in my experience.

Unbeatable uptime and call quality.
Website could use some updating.
Yes

Run the other way from this Group!

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Terrible service and ever worse Tech support. Have had to call no less than 10 times to get the same issue resolved. Only gets resolved for a week or so and then there it is again. They act like it is all your fault and there is no urgency to correct the issue. How do you have a personal and small business line with them and it takes from Wednesday to Saturday to correct the issue?

Nothing
Tech support. Continual technical issues.
No

PhonePower

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

Watch out, they auto renew with no notice and will not return any funds should you want to cancel. You cannot not tell them to cancel auto renew unless you call within 30days of the renewal. This happened to me 2X; we all lead busy lives and one must wait over 20 min on hold to even get through to a rep.

price
auto renew poor customer servcie
No

Very good

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

They stick with their promises unlike other VoiP providers.
Perfect for landline and international calls for home usage

I don't see any
Perfect for landline and international calls for home
Yes

Not unlimited

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

It is a limited service. At first it was unlimited minutes, but after a few
months we received first email about crossing the limit and if it happens
again we will be a subject to a different plan. Customer service informed us
about the imaginary limit when company does not make money. It is false
advertising, buyers beware.

Cell phone service to many internatiomal destinations, but with a caviat.
False advertising and harasment.
No

Treated like a criminal - Phonepower

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

Paid everything up front and barely used their service. After the two years I had a hard time finding the phone hardware because I hadn't used it in a year (and we moved). When I didn't want to continue with their service things went south. Horrible customer service. I tried to work with them but they were bullies. They wanted their hardware back. Ok, that makes sense. Well, I eventually found the equipment and I told them I found it and would send it in. They still put collectors out for me with annoying daily phone calls even though I TOLD THEM I HAD THE EQUIPMENT.
I am self employed and I have never treated anyone like that. Shame shame Phone Power.
The worst part is that they wanted to charge $99.50 for a box that was clearly less than $40 in cost.
Warning to all - don't trust their business practices. They have no concern for anyone but themselves.

they have what they say they have
Customer service
No

Substandard quality service, still long way to go - Phone Power

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)

I am having phonepower service currently. I have two different brand cordless set connected to two lines. The call quality is great, however the service is not reliable. I am not very pleased with the interface setting up call forwarding/simultaneous ringing through web interface. Very confusing and not straight forward. I do not want to have a primary phonepower service. I am not going to renew after 2 year service. Almost every month I see phonepower techincal difficulties such as (out of service for 30 mins or cannot dial toll free numbers). I do not like this kinda interruption. Otherwise, I stayed an hour long interview and then stayed hour long outgoing call and recieved long calls all worked backed to back fine with crystal clear call quality. I have downstream(30mbps) and upstream(3mbps) any given point which is exceptionally good for decent call quality. I will go back to viatalk which is more reliable than phonepower. I would not recommend phonepower right at this time, let them polish up their quality and then worth trying.

Crystal quality phone calls when it works. Internet cable which is high speed very almost zero downtime. At a same time connected two lines works fine. International calls works great.Setup is fairly easy. I use xp or 7 shouldn't matter.stayed on long calls without interruption.
(a) I have a hard time to setup simultaneous ringing/call forwarding through web interface. In my opinion it is very confusing and not straight forward. (b) I can't get more than one month call records which doesn't make any sense. (c) Service is not reliable which bothers me. When I pick a voip service as a primary phone service it better be reliable. Every month I see that phonepower goes out of service for an hour or can't dial toll free phones. Once I call customer service they say we are working on the problems, which is not good for me. I had a better service with Viatalk and I am switching back to them . The price is not cheap like magicjack either. So paying a premium I expect a good quality service which in my opinion phonepower doesn't deliver. Once they polish up their quality I might consider . At this point of time I don't recommend phonepower.
No

Happy With PhonePower So Far

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

ISP recommended Broadvoice so I went to the website and selected 1 year pre-pay plan.
However when you get to the ordering page its changes to PhonePower, after reviewing Phone power I decided to proceed anyway.
Equipment arrived in 1 day and was easy to setup but instructions in box do not tell you to put TA in DMZ zone therefore after 20-30 mins of the box flashing and resetting I researched in support and found that you need to put in DMZ to allow unfiltered access to internet. After that the box came up fine and outgoing calls worked.
It only took 3 days for my old number to be ported and I was up and running.
So far I have been impressed with the quality of service and value for Money, even international calls dialed using iPhone app had great call quality. I really cant tell any difference.
Can't believe I have been paying over $50 per month for AT&T landline but needed it for DSL service, but now that I have switched to DSLExtreme's 1Sstream service I can drop the landline. I thinks its criminal that AT&T can charge so much for basic phone service in this day and age with CID/CW but without free long distance or international calling.
Hope PhonePower service keeps on working the way it is and I will be very happy, but not sure if I can pre-pay another year next year for low rate or if it will go to monthly.
Didn't know about 2 year pre-pay until I came to this website, could have saved more, even if you have to pay taxes for 2nd year. Not sure why some people miss this fact and then complain.

Voice quality is very good, fairly easy install, equipment arrived in 1 day, free 2nd virtual line, mobile app, lots of other features
None really but confused about Broadvoice and PhonePower brands
Yes

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
75%Recommend
161User Reviews

Overall Rating

4.05
4.28
82%
79%
85%
75%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

bottom line image

Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

award image

Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
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Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    	
    Toll Free
    Setup $0.00
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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