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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.
Unlimited Calling
Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.
Powerful Phone Features
Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.
Ported from PhonePower to another Voip and am so glad I did!
voip4myhomephone
I was with PhonePower for 5 years and recently "ported" to CallCentric. I am so glad I did! This summer, we learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I researched other Voip providers. Bottom line: I now have superb technical support, excellent custom features, and a much lower bill. Other than getting no calls for weeks, I was unhappy for a long time about other issues. #1: calls going through Nomorobo spam filtering rang once at home before Nomorobo killed spam. Calls that went through had the Callerid screwed up. The PP web interface was always very slow, clunky, and limited options, such as a small limit on blocked numbers, etc. I did not realize that other Voip providers now offer modern, fully customizable features, web gui and mobile apps. The PhonePower billing, rates, and policies are abominable compared to competitive providers. For example, when my credit card expired and got a new expiration date, as they do every few years, I don't think I ever received any notice. If they didn't email, they certainly knew the phone number to call me on! That was 9 months before recent issues and I did solve the billing problem. By the way, the online bills never show a name, jut an address. Which makes it more difficult to port a phone number out. Probably not by accident: "Hotel California" that is easy to get in and a huge pain to check out. Buyer beware. (I did get ported with the help of CallCentric support asking for a screen shot of the payment screen with my name on it). Five years ago PP was the best I could do after Verizon dumped us. Now, not so much.
Decent network and voice quality for most of the past five years
Weeks to resolve an issue of calls not going through; poor process for spam
filter and Callerid; expensive and poor billing, rates, and policies; slow,
clunky, restrictive software; not competitive in 2023
Yes
Long-term customer - still happy
jpbrown
I have been a customer since 2009. The service meets my needs with the main line and a cloned line, giving me the ability to have 2 calls simultaneously. From the beginning I have brought my own adapter (picking it from the list of supported devices). I recently replaced it and discovered that the automated provisioning scripts don't support the setup of the second line. That's okay -- I contacted PhonePower and they put me in touch with one of their technicians who was able to give me enough information so I could manually configure my adapter. Recently (August 2023), I noticed that my adapter showed everything was good but calls weren't coming through (going immediately to voicemail) and then one of the 2 lines became inactive. I contacted support via email and continued to work on the problem (I'm in IT so I don't mind digging into problems and stepping through a reconfiguration process). Using my notes from the manual setup, I got things working again. I also noticed that my firmware on my adapter was significantly out of date and updated it too. I had it fixed before customer support reached out to assist. Things ran well for a number of weeks and then suddenly calls were going directly to voicemail again. That's actually not a bad thing since PhonePower automatically sends a copy of the voice mail to my email. So, I typically screen my calls anyway. To fix it, I have simply unplugged my adapter for a few minutes and then everything works fine -- I can call the house phone from my mobile and everything rings through just fine. I don't know if this is a problem at PhonePower or with my adapter or perhaps my internet provider. I'll dig into it one of these days but it isn't on the top of my list to fix. The amount of spam calls has been reduced by use of NoMoRobo which Phone Power provides free along with good instructions to setup. So, overall, I'm happy with PhonePower. The sound of the calls is excellent; customer service has been responsive and helpful; and it does a pretty good job filtering out spam calls. Some reviewers have reported caller id not working in the past. All I can say is that it has always worked for me since 2009.
Reasonably priced phone service with multiple line capabilities. I love the
customer service -- both being US based and very helpful.
With a BYOD adapter, the automated provisioning/configuration scripts may not
configure the second line (if you are subscribed to it) and may require
manual configuration.
Yes
PhonePower
dwommack
I have been a happy PhonePower customer for many years. Yet 2 years ago the caller ID Name stopped working. A very useful feature. A dozen calLs always got the same response: working on the problem, no forecast for resolution. NEVER FIXED. 2 months ago the speed dial add/delete function would in error delete all speed dials. STILL NO FIX. And the website is SLOW, SLOW, SLOW. SUMMATION: they aren't investing in support/upgrades. They don't care. Probably think VOIP phones are going away -- due to ubiquitous use of cell phones. -- and they want to maximize profits by not paying for support functions other that a call center person.
Price
lack of caller ID Name. Broken speed dial change function.
Yes
Best VOIP out there
Emmett
I've been a customer of PhonePower for about six years, and have never had a single problem with call quality. At one point, I was getting a lot of anonymous calls, so I went to the website and blocked them. No problem after that. PhonePower is the best thing happen to VOIP, in my experience.
Unbeatable uptime and call quality.
Website could use some updating.
Yes
Run the other way from this Group!
Wickster
Terrible service and ever worse Tech support. Have had to call no less than 10 times to get the same issue resolved. Only gets resolved for a week or so and then there it is again. They act like it is all your fault and there is no urgency to correct the issue. How do you have a personal and small business line with them and it takes from Wednesday to Saturday to correct the issue?
Nothing
Tech support. Continual technical issues.
No
PhonePower
mhlindgren
Watch out, they auto renew with no notice and will not return any funds should you want to cancel. You cannot not tell them to cancel auto renew unless you call within 30days of the renewal. This happened to me 2X; we all lead busy lives and one must wait over 20 min on hold to even get through to a rep.
price
auto renew
poor customer servcie
No
Very good
Anthony
They stick with their promises unlike other VoiP providers.
Perfect for landline and international calls for home usage
I don't see any
Perfect for landline and international calls for home
Yes
Not unlimited
Petermisa
It is a limited service. At first it was unlimited minutes, but after a few
months we received first email about crossing the limit and if it happens
again we will be a subject to a different plan. Customer service informed us
about the imaginary limit when company does not make money. It is false
advertising, buyers beware.
Cell phone service to many internatiomal destinations, but with a caviat.
False advertising and harasment.
No
Treated like a criminal - Phonepower
busyuqboy
Paid everything up front and barely used their service. After the two years I had a hard time finding the phone hardware because I hadn't used it in a year (and we moved). When I didn't want to continue with their service things went south. Horrible customer service. I tried to work with them but they were bullies. They wanted their hardware back. Ok, that makes sense. Well, I eventually found the equipment and I told them I found it and would send it in. They still put collectors out for me with annoying daily phone calls even though I TOLD THEM I HAD THE EQUIPMENT.
I am self employed and I have never treated anyone like that. Shame shame Phone Power.
The worst part is that they wanted to charge $99.50 for a box that was clearly less than $40 in cost.
Warning to all - don't trust their business practices. They have no concern for anyone but themselves.
they have what they say they have
Customer service
No
Substandard quality service, still long way to go - Phone Power
db3480005
I am having phonepower service currently. I have two different brand cordless set connected to two lines. The call quality is great, however the service is not reliable. I am not very pleased with the interface setting up call forwarding/simultaneous ringing through web interface. Very confusing and not straight forward. I do not want to have a primary phonepower service. I am not going to renew after 2 year service. Almost every month I see phonepower techincal difficulties such as (out of service for 30 mins or cannot dial toll free numbers). I do not like this kinda interruption. Otherwise, I stayed an hour long interview and then stayed hour long outgoing call and recieved long calls all worked backed to back fine with crystal clear call quality. I have downstream(30mbps) and upstream(3mbps) any given point which is exceptionally good for decent call quality. I will go back to viatalk which is more reliable than phonepower. I would not recommend phonepower right at this time, let them polish up their quality and then worth trying.
Crystal quality phone calls when it works. Internet cable which is high speed very almost zero downtime. At a same time connected two lines works fine. International calls works great.Setup is fairly easy. I use xp or 7 shouldn't matter.stayed on long calls without interruption.
(a) I have a hard time to setup simultaneous ringing/call forwarding through web interface. In my opinion it is very confusing and not straight forward. (b) I can't get more than one month call records which doesn't make any sense. (c) Service is not reliable which bothers me. When I pick a voip service as a primary phone service it better be reliable. Every month I see that phonepower goes out of service for an hour or can't dial toll free phones. Once I call customer service they say we are working on the problems, which is not good for me. I had a better service with Viatalk and I am switching back to them . The price is not cheap like magicjack either. So paying a premium I expect a good quality service which in my opinion phonepower doesn't deliver. Once they polish up their quality I might consider . At this point of time I don't recommend phonepower.
Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.
If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.
The Rub
For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.
Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line.
Bottom Line
If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.
While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order.
Awards
Phone Power has received the following awards:
Gold Award Top Ten Reviews 2013
Deloitte Technology Fast 500 2012
Inc. 500's 30th Fastest Growing Private Company in America
Editor's Choice Voip Review
Our Two Cents
Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.
Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number.
With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
Unlim. Calls US & Canada
Money Back Guarantee
Mobile Phone App
Free Activation
Notes
Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
United States
Canada
Mexico
Plan Pricing & Services1
Regular Price
$8.33
Promo Price
N/A
Price Disclaimer
$8.33 is monthly average with 1-year prepay
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
1-year contract : $9.95 / mo.
Month to Month (per user)
No contract : $19.95 / mo.
Annual Contract Prepay (per user)
1-year prepay : $5.99 / mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
Yes
Call Screening
No
Call Transfer
No
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
Yes
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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