For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!
Note: The graphs above only measure the user ratings displayed over the last five years.
Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.
Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.
Powerful Phone Features
Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.
Terrible service and ever worse Tech support. Have had to call no less than 10 times to get the same issue resolved. Only gets resolved for a week or so and then there it is again. They act like it is all your fault and there is no urgency to correct the issue. How do you have a personal and small business line with them and it takes from Wednesday to Saturday to correct the issue?
Tech support. Continual technical issues.
Watch out, they auto renew with no notice and will not return any funds should you want to cancel. You cannot not tell them to cancel auto renew unless you call within 30days of the renewal. This happened to me 2X; we all lead busy lives and one must wait over 20 min on hold to even get through to a rep.
poor customer servcie
They stick with their promises unlike other VoiP providers.
Perfect for landline and international calls for home usage
I don't see any
Perfect for landline and international calls for home
It is a limited service. At first it was unlimited minutes, but after a few
months we received first email about crossing the limit and if it happens
again we will be a subject to a different plan. Customer service informed us
about the imaginary limit when company does not make money. It is false
advertising, buyers beware.
Cell phone service to many internatiomal destinations, but with a caviat.
False advertising and harasment.
Treated like a criminal - Phonepower
Paid everything up front and barely used their service. After the two years I had a hard time finding the phone hardware because I hadn't used it in a year (and we moved). When I didn't want to continue with their service things went south. Horrible customer service. I tried to work with them but they were bullies. They wanted their hardware back. Ok, that makes sense. Well, I eventually found the equipment and I told them I found it and would send it in. They still put collectors out for me with annoying daily phone calls even though I TOLD THEM I HAD THE EQUIPMENT.
I am self employed and I have never treated anyone like that. Shame shame Phone Power.
The worst part is that they wanted to charge $99.50 for a box that was clearly less than $40 in cost.
Warning to all - don't trust their business practices. They have no concern for anyone but themselves.
they have what they say they have
Substandard quality service, still long way to go - Phone Power
I am having phonepower service currently. I have two different brand cordless set connected to two lines. The call quality is great, however the service is not reliable. I am not very pleased with the interface setting up call forwarding/simultaneous ringing through web interface. Very confusing and not straight forward. I do not want to have a primary phonepower service. I am not going to renew after 2 year service. Almost every month I see phonepower techincal difficulties such as (out of service for 30 mins or cannot dial toll free numbers). I do not like this kinda interruption. Otherwise, I stayed an hour long interview and then stayed hour long outgoing call and recieved long calls all worked backed to back fine with crystal clear call quality. I have downstream(30mbps) and upstream(3mbps) any given point which is exceptionally good for decent call quality. I will go back to viatalk which is more reliable than phonepower. I would not recommend phonepower right at this time, let them polish up their quality and then worth trying.
Crystal quality phone calls when it works. Internet cable which is high speed very almost zero downtime. At a same time connected two lines works fine. International calls works great.Setup is fairly easy. I use xp or 7 shouldn't matter.stayed on long calls without interruption.
(a) I have a hard time to setup simultaneous ringing/call forwarding through web interface. In my opinion it is very confusing and not straight forward. (b) I can't get more than one month call records which doesn't make any sense. (c) Service is not reliable which bothers me. When I pick a voip service as a primary phone service it better be reliable. Every month I see that phonepower goes out of service for an hour or can't dial toll free phones. Once I call customer service they say we are working on the problems, which is not good for me. I had a better service with Viatalk and I am switching back to them . The price is not cheap like magicjack either. So paying a premium I expect a good quality service which in my opinion phonepower doesn't deliver. Once they polish up their quality I might consider . At this point of time I don't recommend phonepower.
Happy With PhonePower So Far
ISP recommended Broadvoice so I went to the website and selected 1 year pre-pay plan.
However when you get to the ordering page its changes to PhonePower, after reviewing Phone power I decided to proceed anyway.
Equipment arrived in 1 day and was easy to setup but instructions in box do not tell you to put TA in DMZ zone therefore after 20-30 mins of the box flashing and resetting I researched in support and found that you need to put in DMZ to allow unfiltered access to internet. After that the box came up fine and outgoing calls worked.
It only took 3 days for my old number to be ported and I was up and running.
So far I have been impressed with the quality of service and value for Money, even international calls dialed using iPhone app had great call quality. I really cant tell any difference.
Can't believe I have been paying over $50 per month for AT&T landline but needed it for DSL service, but now that I have switched to DSLExtreme's 1Sstream service I can drop the landline. I thinks its criminal that AT&T can charge so much for basic phone service in this day and age with CID/CW but without free long distance or international calling.
Hope PhonePower service keeps on working the way it is and I will be very happy, but not sure if I can pre-pay another year next year for low rate or if it will go to monthly.
Didn't know about 2 year pre-pay until I came to this website, could have saved more, even if you have to pay taxes for 2nd year. Not sure why some people miss this fact and then complain.
Voice quality is very good, fairly easy install, equipment arrived in 1 day, free 2nd virtual line, mobile app, lots of other features
None really but confused about Broadvoice and PhonePower brands
Almost what they seem to advertise. - Phone Power
The service as a whole is great, only had one issue and it was a result of using the adapter after the router and needing a port forward setup to accommodate which I had heard about but didn't do because it gave me partial service. Other than that they have provide an almost flawless service.
Really a good reliable service with only a few hiccups but heck nothing is perfect. Good quality, service and hookup without a hitch.
The price includes a couple snags like other unexpected charges called taxes, fees and surcharges. Then you have a return bout the second year if you get the second year "Free", say "WHAT?" like $52 of free.... That is a $5 lift per month.
Poor Service and Up Time - Phone Power
I decided to use VOIP service to handle phone service in three offices located in two cities. I started using Vonage VOIP around 2005-2006. I eventually moved off Vonage to Broadvoice and stayed with Broadvoice from around 2006 until 2013. While on Broadvoice I had 5 VOIP lines on a VOIP PBX system which worked great. Let me emphasize that everything worked fine, I had no complaints. Line configuration was straightforward and Broadvoice tech support was great. However, when I tried to add an additional line, Broadvoice stated their equipment couldn't handle that number of lines and required that I switch all my lines to Phone Power - their parent company. I switched to Phone Power over 6 months ago and am NOT happy. In short, the Phone Power VOIP software is hard to configure and calls are not routed properly. Unlike Broadvoice tech support, Phone Power tech support will not help reconfigure my VOIP PBX system to work with the Phone Power service. The manufacturer and tech support of my PBX says the problem is with the SIP settings - a Phone Power issue. Since switching Phone Power hasn't been able to configure my basic phone lines to consistently work. Call routing on my primary business line has been down now for nearly three weeks - incoming calls go nowhere. I have wasted a lot of time trying to get Phone Power to fix the problem. Additionally, the Fax line is a joke - it doesn't work. When I tried to switch back to Broadvoice from Phone Power I was informed by Broadvoice that it was against Phone Power company policy. I have lost a lot of business and clients because of Phone Power. I am now searching for another VOIP provider.
Can't think of any.
Hard to configure Phone Power interface. Unreliable service and routing. Fax service does not work.
THIS IS GREAT - Phone Power
only took 3 days for shipping, set up was so easy, call clearity great, so many great features included, price comparison i am saving lots of $$ a month. the things i can do to my account online are fantastic, and the mobile app is another added bonus.
customer service is great i had one thing i wanted changed and they did it, then they called me back later to check if it was done and to see if i wanted anything else.
Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.
If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.
For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.
Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line.
If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.
While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order.
Phone Power has received the following awards:
Gold Award Top Ten Reviews 2013
Deloitte Technology Fast 500 2012
Inc. 500's 30th Fastest Growing Private Company in America
Editor's Choice Voip Review
Our Two Cents
Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.
Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number.
With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Unlim. Calls US & Canada
Money Back Guarantee
Mobile Phone App
Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
Plan Pricing & Services1
$8.33 is monthly average with 1-year prepay
Number Porting Fee
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
1-year contract : $9.95 / mo.
Month to Month (per user)
No contract : $19.95 / mo.
Annual Contract Prepay (per user)
1-year prepay : $5.99 / mo.
Add'l Min. Cost
Add'l Pages Cost
Number Availability & Details
Area Code Selection
Local Number Port
IP Phone Included
IP Phone For Sale
ATA For Sale
Add'l Local Min. Cost
Incl. Long Distance Min.
Add'l Long Distance Min. Cost
Anonymous Call Rejection
Busy Lamp Field
Call Forwarding - Advanced
Call Me Now
Caller ID - Dynamic
Caller ID Block
Caller ID Control
Desktop Integration Client
Directory Assistance (411)
Do Not Disturb
Fax to Email
Find Me/Follow Me
HD Video Conferencing
Interactive Voice Response
Local Number Portability
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Telephone Numbers (DIDs)
Third Party Softphones
Voicemail to Email
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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