VYLmedia strives to provide the highest quality residential VoIP phone service with the best possible features and services at the best possible price. VYLmedia offers its customes products such as VoIP adapters, local phone numbers, and a variety of valuable services. VYLmedia truly is a one-stop solution for all your VoIP needs. Whether you need to connect locally or globally, VYLmedia can provide for your communication needs.
VYLmedia: good price, bad customer service
Been with these guys over 2 years now. was a hassle getting signed up, for porting my number, but did it because of the price.
Had issues over the years, all of a sudden, phone will not connect. Dial out, wait 40-60 seconds, and if lucky, would connect, but most times would not. Their last 'solution' to this was to press # when finished dialing the numbers.
Several times (including today) dial an 800# (800, 888, 866, whatever), and get a fast busy signal. Dial same number from cell, works fine. Called in to their number, told them the problem, they transfer me to tech support. wait, wait, wait... get a person, give them my number THREE Times, then they say - oh, we are not authorized to help on your account, you need to call customer service. UGH!!!!!
So, I call back, and these people never identify themselves, tell him the problem, and the gyuy answering the phone basically is a go-between to tech support, because they are all 'busy'... but none of them are working on the issue causing me grief, as I try to call into a WORK meeting via 800#.....
Then he wasnt me to leave a message, and a call-back number.
Well, if I cannot dial 800# out, how do I even know if incoming calls are working??
This is one in a long line of problems I';ve had with these guys, but switching and keeping my number is such a hassle, I put up with their crap, because of the low rate.
After today? NO MORE!!! Moving on to a more reliable company.
Oh, and after all the issues I've had with them, and communicated, you would THINK they would at least have offered me a discount on my service? WRONG. They did however DOUBLE CHARGE me one month... requiring me to call in and fight with them to get my billing straight.