Vonics Digital Reviews

First, read the positive reviews.
Note, they are almost all fake. They are coming from Vonics emloyees, judjing by the style they are written in. The fact is that they have had no customer service for aproximately 2 months, between July and September. They could not be reached AT ALL. I'm sure it was due to the sunrocketer overflow.
On numerous occasions in that time frame, their service was down. Either there was no dial tone or calls would not go through after numerous attampts. About two week ago, there was no dial tone for aproximately 2 days. When making international calls, there is a constant echo of the caller's voice.
Note also, the people that re making negative reviews are NOT competitors as the fake reviewers want you to think, they are for the most part genuine users. vonics is not much of a competitor right now.
DO YOURSELF A FAVOR STAY AWAY AT ALL COSTS!!!!!!!
YOU WILL LOSE YOUR $200+

I have been using this service for 3 months now.
they are very bad at service and reliablity, you can open a case and they close it without even notifying you what they did if any.
E911 does not work, service goes out if you talk for more than 30 minutes.
It is a switch time, this is a bad company. Stay away.

We have had nothing but problems since subscribing to vonics. It's not reliable. Problems related to ability to make and receive calls come and go unpredictably. Customer service is nearly non-existant: I will never get someone on the phone. When I leave a message it is never returned. When I send and email it is returned a week later with an unhelpful response like, "are you still having problems?"
The voicemail feature doesn't work for us either, and we need to use our phone answering machine.
I urge people to look for other options than Vonics. I have no experience with any other providers, and can't speak to them, but regular land lines are so much better than this garbage I've paid $20 a month for.

I've had Vonics for about 4 months. It took over two months to port two phone numbers over. The customer support frequently provides misinformation regarding how long services will take: the porting, the length of time to get a Vonics box etc. The website does not provide detailed help information for many features. For example, though the voicemail system is full of features, few of them are defined. The user has the option of saving messages into various categories, though this is never explained: categories such as work, family, friends. No definition is given for what a message envelope is. Trial and error will reveal this to the user. One wishes, since there is a categorical way to sort messages that callers could simply affix the label onto the message. The quantity of phone rings that occurs before the voice mail picks up should be an end user feature or part of the customization, yet this is not part of the features a user can touch---yet one can turn call waiting on and off. The time for customer service to pick up calls is slow. Sometimes one is instructed to leave a voice message. In four months I've never received one return phone call. I had some email returned by customer support. One actually had a very rude tone.