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Home > All Providers Reviews > Viatalk

ViaTalk Reviews

ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.

ViaTalk’s plans usually start at very low price, usually around $99 a year (they do charge state and local taxes, and an emergency 911 fee). That gets you unlimited calling.

ViaTalk doesn’t skimp on the features with that kind of plan, though; over forty features are included with each residential calling plan. You can manage your account via the Control Panel, forward calls and record them with Call Hunt and Call Record, and many more. If you can supply your own device, you can avoid a security deposit to maximize your savings even more.

ViaTalk also offers 24/7 customer service. If you have a question, don’t hesitate to call.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Very satisfied with the service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I honestly can't understand all these bad reviews. I've had Viatalk for close to a year and I am very satisfied with the quality of the service. No issues whatsoever with the quality of either incoming or outgoing calls. I did have an issue with a couple of the features, but the tech support was very responsive and fixed one of the issues right over the phone. The reliability has been perfect. I don't plan on switching. They are a great VOIP provider.

Very reliable and excellent quality for both incoming and outgoing calls. Responsive and friendly tech support representatives.
It does cost extra for the monthly fax service, if you are wanting to send/receive faxes.
Yes

Don't bother, poor quality and high cost

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

We've had Viatalk for more than 10 years and have noticed a degradation in service quality as well as an increase in fees that they say is recovery of taxes, but no other voip provider charges. Even if you choose their 2 year 'special', you still pay $40 in fees and an additional $5 monthly for fees. Rip off city! Plus, they are very difficult to quit.

good feature quality when it is working
unscheduled outages, intermittent poor sound quality, lots of hidden fees, nasty customer service
No

Terrible Everything!

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)

I had this service for many years but as time passes and society moved away from "home" phone, I decided to discontinued the service sometimes in 2017. To be fair, up to that point Viatalk was decent. Price was affordable, reliability was fair and quality was acceptable. Customer service was slow when I asked to cancel. There was 1-2 weeks of back and forth before I thought I had cancelled the service. Fast forward to September of 2020 and I get the below from Viatalk: "While performing an internal audit it was discovered that your ViaTalk broadband phone account had never been completely terminated as we have not yet received our leased equipment. At this time we ask that our equipment be returned immediately." it took 3+ years for them to contact me asking for a piece of junk (Linksys PAP2 adapter) that's not even worth the cost of postage to send. They kindly offered to take $50 in exchange for me to keep the equipment. This just seems like a desperate move from a dying company trying to scrounge up any penny they could get their hands on to survive.

Been around for many years...
This company must be ran by monkeys if it takes 3+ years for them to audit and realized they never fully cancelled an account on request. Beyond that, service and quality was also fairly mediocre.
No

Viatalk Sucks

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I signed up for viatalk service back in 2008 and after 7 years intonusing them it stopped working, then they sent me new equipment in 2015 and said the old equipment was bad. It worked for a few more years, and the quality was just not there, cancelled and moved to Ooma, they asked for their equipment back and even the faulty equipment - well, I didn’t keep the faulty equipment for 3 more years, so at the time of cancellation, they charged me 50 for the adapter that costs less than 10. They wouldn’t let me buy and send another adapter, and escalating to management did nothing. As far as the service goes, they invested nothing since 2008 in their service. I feel they are losing a lot of business and will not be around for long since they just need the last 50 dollars from an outgoing customers.

Can’t think of any
Low Quality, bad customer service
No

American Eagle

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Customer Service is terrible. The voice quality is very poor and low volume.
Try to cancel the service and you will become the enemy. You will get your
money back prorated for the months used. You will get answer if you ask for
an explanation on the refund. I do not recommend this company at any price.
Find a good company with a good service and good vice with a good volume.

Nothing I can tell you.
Poor customer service, Low volume and low quality of the call even with 150 MBPS Fios. If you cancel the service treated like the enemy. Refund is not prorated fairly
No

It's just ok for outbound calls. Inbound calls are a disaster.

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)

The pricing is good, call quality is ok, but good enough for phone service. They have some cool features that you can set up using the internet control panel. The big issue is the continuing problems with incoming calls. They just can't seem to get the system to work right for any length of time.
 

Customer support is pretty good at trouble shooting issues. They have a lot of cool features you set up using the internet panel.
Reliability of incoming calls is horrible. I miss probably 80% of the calls (phone rings, I pick up, line is dead). This is probably why I made the first comment in the pros section. I spend a lot of time on the phone with tech support while they tweak this or that. Most times they fix it for a while, but then it happens again and I have to repeat the whole process.
No

ViaTalk review: Still a bargain at $12.54 monthly

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Like most providers, Viatalk charges the usual regulatory fees, here is the list for my account for one residence line on the $8.47 plan last month in Illinois: Regulatory Recovery Fee $1.97, E911 Cost Recovery Fee $0.48, Communications Service Tax $0.15, Telecommunications Infrastructure Maintenance Fee $0.01, State Universal Service Fund $0.01, P.U.C. Fee $0.00, FUSF (VoIP) $0.20, TRS (VoIP) $0.08, E911 $1.25 Which makes my total monthly fees $4.07, or 48% surcharge. Still a bargain at $12.54 monthly.

Customer Service is 100% based in the USA. Unlike many VOIP providers who simply resell, ViaTalk hosts much of it's own infrastructure.
Lots of features that mostly work, but ViaTalk's custom programming around some of the features such as the "2nd line free" feature leads to some strange behaviors when used in conjunction with other calling functions.
Yes

I switched to ViaTalk about a month ago, and have had nothing but great service.

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I switched to ViaTalk about a month ago, and have had nothing but great service.  The quality is a little less than what I am used to, but nothing to complain about. I received the adapter within 2 days of ordering the service.  After testing the service for a few weeks, I decided to port my landline phone number.  It took about 3 days (AT&T) and there were no glitches or surprises.
Where I feel they really excel is in their customer service.  I have had to call several times and have never had to wait for more than a few minutes.  Their techs all speak English (although I think some of them are based in Mexico) and they are always to resolve my issues.  I find them very friendly and knowledgeable and really know what they are doing. 
It turned out that my adapter was bad, and they replaced it, no questions asked, and I had a new one in a couple of days.  Everything is great now.
One suggestion - you will get a much better calling experience if you set up your adapter in your Router's DMZ.  If you don't know how to do this, they will walk you through it.

Customer Service, English speaking CSRs Price & Features Ease of setup 2nd line!!!
None So Far
Yes

ViaTalk: never have problems

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I use Viatalk for around 6 years. I never have any problem and if I need support, - like today when I was setting up my fax line, - I can call tech support person and get actual help without listening to endless messages. As it stands, - I 'd use any onther company but Viatalk.

Easy access, wonderfull customer service and technical support. Portability - softfone support. Inexpensive. COntrol panel is very intuitive. Call quality is very acceptable. Meaning we never had any problem with it.
Not that I know.
Yes

ViaTalk unhappy customer review

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.2
Average: 3.2 (1 vote)

Been using ViaTalk for two years now.  If you must have a home phone, VoIP is the way to go.  Just don't expect the same quality you had with your traditional land line, at least with this company.  I had a lot of issues early on, mainly with calls dropping out(think cell phone service circa 1998).  After that I had three or four days where my phone stopped ringing and people would go directly to voicemail.  I've also had intermittent periods where call quality has suffered - echoes on the line, words repeating back 1-2 seconds after you speak, more calls dropping.  If you can put up with that kind of stuff, fine.  ViaTalk is cheap enough for me to just deal with it.  I was with Sun Rocket before switching to ViaTalk and had similar issues.  You get what you pay for and I don't care to pay any more than this for a home phone I don't use all that often. 
I don't bother calling ViaTalk support anymore whenever there is an issue because they simply have never been any help.  All I have ever received is the standard response to the effect of, "We are not aware of any issues..."  Blah, blah, blah.  You can read my comments under cons above.  I guess management at ViaTalk isn't aware this is an employers' market in the current economy.  They may want to monitor how their reps interact with customers more closely going forward. 
When my current term expires I will likely try another vendor, they can't be any worse ... and I'm sure there will always be a cheaper deal out there.

Inexpensive.
The WORST customer service reps I have ever encountered. Stupid, obnoxious, unprofessional people who know how to copy-paste and virtually nothing else. If a company thinks having a rep chewing food and crackling wrappers is what should be on the front lines, well, God bless them.
No

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ViaTalk

Clifton Park , NY
United States
2003Year Founded
68%Recommend
19User Reviews

Overall Rating

3.9
4.05
82%
77%
85%
72%
81%

Service Locations

  • United States

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