ViaTalk Reviews

ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.

ViaTalk’s plans usually start at very low price, usually around $99 a year (they do charge state and local taxes, and an emergency 911 fee). That gets you unlimited calling.

ViaTalk doesn’t skimp on the features with that kind of plan, though; over forty features are included with each residential calling plan. You can manage your account via the Control Panel, forward calls and record them with Call Hunt and Call Record, and many more. If you can supply your own device, you can avoid a security deposit to maximize your savings even more.

ViaTalk also offers 24/7 customer service. If you have a question, don’t hesitate to call.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

American Eagle

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1
Average: 1 (1 vote)
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Average: 4 (1 vote)
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Average: 2 (1 vote)
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Customer Service is terrible. The voice quality is very poor and low volume. Try to cancel the service and you will become the enemy. You will get your money back prorated for the months used. You will get answer if you ask for an explanation on the refund. I do not recommend this company at any price. Find a good company with a good service and good vice with a good volume.
Nothing I can tell you.
Poor customer service, Low volume and low quality of the call even with 150 MBPS Fios. If you cancel the service treated like the enemy. Refund is not prorated fairly
No

It's just ok for outbound calls. Inbound calls are a disaster.

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)
The pricing is good, call quality is ok, but good enough for phone service. They have some cool features that you can set up using the internet control panel. The big issue is the continuing problems with incoming calls. They just can't seem to get the system to work right for any length of time.  
Customer support is pretty good at trouble shooting issues. They have a lot of cool features you set up using the internet panel.
Reliability of incoming calls is horrible. I miss probably 80% of the calls (phone rings, I pick up, line is dead). This is probably why I made the first comment in the pros section. I spend a lot of time on the phone with tech support while they tweak this or that. Most times they fix it for a while, but then it happens again and I have to repeat the whole process.
No

ViaTalk review: Still a bargain at $12.54 monthly

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
Like most providers, Viatalk charges the usual regulatory fees, here is the list for my account for one residence line on the $8.47 plan last month in Illinois: Regulatory Recovery Fee $1.97, E911 Cost Recovery Fee $0.48, Communications Service Tax $0.15, Telecommunications Infrastructure Maintenance Fee $0.01, State Universal Service Fund $0.01, P.U.C. Fee $0.00, FUSF (VoIP) $0.20, TRS (VoIP) $0.08, E911 $1.25 Which makes my total monthly fees $4.07, or 48% surcharge. Still a bargain at $12.54 monthly.
Customer Service is 100% based in the USA. Unlike many VOIP providers who simply resell, ViaTalk hosts much of it's own infrastructure.
Lots of features that mostly work, but ViaTalk's custom programming around some of the features such as the "2nd line free" feature leads to some strange behaviors when used in conjunction with other calling functions.
Yes

I switched to ViaTalk about a month ago, and have had nothing but great service.

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)
I switched to ViaTalk about a month ago, and have had nothing but great service.  The quality is a little less than what I am used to, but nothing to complain about. I received the adapter within 2 days of ordering the service.  After testing the service for a few weeks, I decided to port my landline phone number.  It took about 3 days (AT&T) and there were no glitches or surprises. Where I feel they really excel is in their customer service.  I have had to call several times and have never had to wait for more than a few minutes.  Their techs all speak English (although I think some of them are based in Mexico) and they are always to resolve my issues.  I find them very friendly and knowledgeable and really know what they are doing.  It turned out that my adapter was bad, and they replaced it, no questions asked, and I had a new one in a couple of days.  Everything is great now. One suggestion - you will get a much better calling experience if you set up your adapter in your Router's DMZ.  If you don't know how to do this, they will walk you through it.
Customer Service, English speaking CSRs Price & Features Ease of setup 2nd line!!!
None So Far
Yes

ViaTalk: never have problems

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I use Viatalk for around 6 years. I never have any problem and if I need support, - like today when I was setting up my fax line, - I can call tech support person and get actual help without listening to endless messages. As it stands, - I 'd use any onther company but Viatalk.
Easy access, wonderfull customer service and technical support. Portability - softfone support. Inexpensive. COntrol panel is very intuitive. Call quality is very acceptable. Meaning we never had any problem with it.
Not that I know.
Yes

ViaTalk unhappy customer review

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.2
Average: 3.2 (1 vote)
Been using ViaTalk for two years now.  If you must have a home phone, VoIP is the way to go.  Just don't expect the same quality you had with your traditional land line, at least with this company.  I had a lot of issues early on, mainly with calls dropping out(think cell phone service circa 1998).  After that I had three or four days where my phone stopped ringing and people would go directly to voicemail.  I've also had intermittent periods where call quality has suffered - echoes on the line, words repeating back 1-2 seconds after you speak, more calls dropping.  If you can put up with that kind of stuff, fine.  ViaTalk is cheap enough for me to just deal with it.  I was with Sun Rocket before switching to ViaTalk and had similar issues.  You get what you pay for and I don't care to pay any more than this for a home phone I don't use all that often.  I don't bother calling ViaTalk support anymore whenever there is an issue because they simply have never been any help.  All I have ever received is the standard response to the effect of, "We are not aware of any issues..."  Blah, blah, blah.  You can read my comments under cons above.  I guess management at ViaTalk isn't aware this is an employers' market in the current economy.  They may want to monitor how their reps interact with customers more closely going forward.  When my current term expires I will likely try another vendor, they can't be any worse ... and I'm sure there will always be a cheaper deal out there.
Inexpensive.
The WORST customer service reps I have ever encountered. Stupid, obnoxious, unprofessional people who know how to copy-paste and virtually nothing else. If a company thinks having a rep chewing food and crackling wrappers is what should be on the front lines, well, God bless them.
No

ViaTalk Works Well

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
Works well for me. I have used ViaTalk since 2006. It works very well. For less than $15 a month it is much better than POTS.
Yes

(Viatalk)they have changed there ways for the best

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
when i switched from voip.com i had a prob at first but they took very good care after i gave it to them good.the service works great and the price is the best like two lines incl w/ all the goodies check them out you whont be sorry peace.o ps i had it for 8 mounths now and im very happy i think i will stay with via talk.
goddies n price
nothing bad to say
Yes

Full-featured, high-quality phone service for less than $20 per month

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
I've been using the ViaTalk service for about 9 months, and I'm quite satisfied with it. I was forced to find a new VoIP provider when SunRocket dropped their customers like a bag of dirt. At first I thought I'd made a mistake in choosing ViaTalk, because of the poor voice quality (echoes and voice delays), but that improved after about a week. So, the bottom line is that for less than $20 a month, I have a full-featured, high-quality phone service.
Cheaper and more features than "regular" phone service
Can't think of any
Yes

Viatalk Review Not perfect but here is why I still rate it a 10 of 10

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 3 (1 vote)
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Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
AwesomeVia – Talk Review Not perfect but here is why I still rate it a 10 of 10. My past companies have always paid for 2 phone lines for me – until now. I claimed to use my home number as a fax, so that I never had paid anything. I have been researching for a year or so, to save the company money as they are trying to slash costs like the rest, and hell I hope that we save lots…. My only problem is my need to sometimes to modem into another modem and no one except roadrunner seems to offer that unusual feature. I ended up buying a specialized program for my cell and now using that, but it is cumbersome. Here is the quantifying factor – it is sometimes not plug and play and takes more maintenance then an expensive landline. For example my wife loves it, but would return it if she had to call support a few times and tweak things herself, she also would be in tremendous debt if not for me. My new unit arrived DOA, the next one was fine and while testing it for a month, I did lose 1 line, I needed to call tech support and they stepped me right through. Since then I noticed that call block *67 did not work every time, they then fixed it. So far I have been using it for over 2 months trouble free. The quality is very good, I did have to hand up on 2 different calls and called back – and the connection was great. Surprisingly we tested it, having 2 teens at home who seem to always be downloading something, we used both lines, had 3 different computers downloading very large files, during peak times and have NEVER had a problem. I though for sure that our bandwidth would suffer. Now the clincher. My bills averaged $130 per month after taxes, fees …. I waited for their $200 special for 2 lines for 2 years. Savings of over $2,800 - EASY choice. Even with the $200 you end up paying only $240. I especially hate overpaying on utilities where the politicians get a piece of the action, plus Comcast and Verizon contribute huge amounts of cash everywhere to remain a monopoly. The system is so corrupt and I would next love to replace Comcast and peco electric – someday…. I have read negative reviews on Via-Talks support but they have been great, and I have used them a few times. EVERY time I had a live person who speaks great English, unlike many others. Go Via-Talk !!!!!
Yes

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ViaTalk

Clifton Park , NY
United States
2003Year Founded
80%Recommend
15User Reviews
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Overall Rating

4.3465
4.6
88%
85%
90%
81%
92%

Service Locations

  • United States

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