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Verizon Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

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Users Average Rating

Providers Comparison

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Account temporarily suspended

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.
Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.
The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.

The unit arrived and service was set up pretty quickly, with no interruption in service. Account manager is pretty good
Account can be suspended for no good reason, online help doesn't work for me, no response to email
No

AVOID THEM like the FLU

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

WORST company ever! They are NOT VERIZON. They are a low budget company that bid to use the Verizon name. There is NO customer service. It took 5 days for them to restore my account when it was suspended because of a brief modem power failer. NO one works on weekend. The phone was good for 5 days. The after 5 minutes your call breaks down. the conversion has echos, and your voice drops to the point where you cannot be heard.They charged me up front and never refunded my money. It took 4 weeks to receive my phone adapter. Another 2 weeks to get my old number. After 2 weeks of crap service, I tried to switch back to my olde Verizon land line. Voicewing (verizon VIOP) would NOT release the number for 2 weeks, pushing past the 30 refund termination deadline. Further proof VoiceWing is NOT Verizon. They are a spererate entity, and only paid to use the Verizon logo.

NONE
EVERYTHING IMAGINABLE
No

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

Customer service is one of the worst. When I lost my Internet for 2 days, my Verizon Voip service did not recover for over a week. Tech support is not in the US. They insisted on making me trying the same old things over and refused to relay my problem to the next support level. I finally got someone nice enough to do that after over a week. Basically, you are at their mercy. I will cancel it as soon as my one year contract is up.

Good call quality, good features set
Terrible customer service. Cross your fingers that you don't have interruptions on your internet connection.
No

Frustrating customer service

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.2
Average: 2.2 (1 vote)

After an initially smooth experience getting set up, I encountered problems and "customer service" should be relabeled as "non-service" -- have had an issue they haven't even called or e-mailed back in spite of daily calls for the past two weeks. I have never experienced anything this bad in my 57 years of life. I cannot recommend Voicewing to anyone.

No

DON'T DO IT!!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

I had Verzon for just over one month. I had problems from the start but wanted to give them a chance to solve them. Nothing was solved. Voice quality was poor. Calls were lost after one minute. Faxing worked only 20% of the time. Customer service people were difficult to understand. When I finally cancelled my service, they tried to charge me an "early cancellation fee".

The web page
Poor Quality Poor customer service. No ability to send faxes.
No

Not Ready For Prime Time

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3.2
Average: 3.2 (1 vote)

See my tale of woe on epinions.com:
http://www.epinions.com/content_400604565124

Call Quality As Good As a Land line, Customer Service Agents All Based in The USA who all speak and understand English
No

If Disaster came in a can, it'd have the Verizon logo on it! (update)

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.2
Average: 1.2 (1 vote)

My last post was 10/20. I am happy to update that after little help from the credit card company, I decided to call Verizon back, and tell my story to yet another human that took a crash-course in English. Best thing is, though, I took my time, and spoke slowly and made sure he had AMPLE time to type out EVERYTHING I told him....Was told to wait 48 hours for a response.....So.....Here is what I got. NO response via e-mail OR the on-line account manager, but DID log in to my credit card this morning to find that they gave me a $30 credit out of the $40 early termination-fee (let's not forget the week overcharge since my number was ported back to CenturyTel) But, all in all, they could have just been sitting-ducks, and gave me nothing. I was actually shocked. LEARN from my mistake, and if you are reading before you buy, don't go with Verizon. I was LUCKY. I stood up for my rights, but it took a LOT of time and effort, and time is $, but I will use the $30 on something I will enjoy better. If you must choose VoIP, choose AT&T CallVantage. I'll cut my losses now.

None
Mass need to BEG for aspirin to end headache!
No

If Disaster came in a can, it'd have the Verizon logo on it!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

It seemed like a good idea at first, port my 2 land-lines to VoiceWing, and save $75 per month, right? WRONG! I got the adapter in the mail w/2 temporary numbers, and tried it for 3 days. seemed cool. Then I started the porting process, and the nightmare started. They only port 1 number at a time. The 1st one took 16 calendar days. Then when I called to inquire on porting time on the 2nd number, I was warned NOT to use the on-line form to port the 2nd number, that instead, they would e-mail me a letter of authorization. I was warned doing it on-line may "rub-out" my first-ported number. (red-flag) Got that & faxed it back 5 times over a week without hearing anything. In the process, they sent all of their calls overseas to reps that barely speak fluent English, and the average hold-time was 25 to 60 minutes. After 3 days of spending 3+ hours on the phone at night, I decided to cancel the 2nd line and port the orginal line back to CenturyTel. I put a freeze on the 2nd C-Tel line, and it took 8 days to port back. Then I get an e-mail stating they can't do anything with the letter-of auth, that I have to do it online! (the excuse for the whole mess was a change in computer systems) I knew I was in for trouble. 8 days ago, my adapter was turned off, but the online system never showed my service finalized. Out of curiosity, I reconnected the adapter, and it was REACTIVATED without my consent! The port "should-have" automatically disconnected the account. What they did is decided to act on the LOA (letter of auth) and try to port the 2nd number after all. Fortunately, the freeze I placed on the orignal 2nd line prevented that. I demanded a full disconnect immediately! Sine it would have been impossible to have ported both numbers, and port back in less than 30 days, not sure yet if they will try to go for early-termination. Even offered to send the adapter back at their cost, and was tolf instead to do with it what I want (I plan on running over it with my car!) Thankfully, I used my AmEx card for the payments, and if anything is billed past today, I will dispute it thru AmEx. They contradicted themselves several times, and I have the written documentation. You get an American when you "buy" Voice-Wing, but after the sale, the nightmare begins. The only reason that I went w/Verizon is because AT&T CallVantage can't port a landline to the TA unless it (primary line) is done at order-inception (hint!) I did not want to stop-and start CallVantage again, bur their features, and support is cool. Verizon's sucks in the worst way. Buyer Beware! I will keep the 2 CenturyTel lines, AND the AT&T CallVantage, because you DO get what you pay for....you talk to Americans! not someone that took a week-long crash-course on English and expert-skills on putting the customer on hold, and hanging up. When you buy Verizon, you are NOT buying American!

None, unless headaches are a "pro"
Anything, and EVERYTHING, seriously!
No

DON'T DO IT!!!!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

Horrible customer service and tech support! Never could get anything working after HOURS on hold. Do yourself a favor and avoid like plague!!!!

None
SERVICE
No

trying to set up

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

I tried to sign up for voicewing. i entered an order online and my credit card was promptly charged.
i didn't receive any other communication other than that. i called to find out what was happening with my order. they could not find my account. i was transferred to 3 people and each time i was told that their system was down and the next person had the correct system that my account was in. i worked customer service so i was patient, but i asked for a supervisor. the supervisor told me their system was down. so he couldn't explain who was lieing to me, the techs or him. i am just trying to sign up. i dont even know if my number will go into never never land. terrible customer service to lie to customers. if the system is down just tell me and i'll call back but they wasted an hour of my time.

No

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Verizon

1990Year Founded
11%Recommend
52User Reviews
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2.2615
2.73
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