It seemed like a good idea at first, port my 2 land-lines to VoiceWing, and save $75 per month, right? WRONG! I got the adapter in the mail w/2 temporary numbers, and tried it for 3 days. seemed cool. Then I started the porting process, and the nightmare started. They only port 1 number at a time. The 1st one took 16 calendar days. Then when I called to inquire on porting time on the 2nd number, I was warned NOT to use the on-line form to port the 2nd number, that instead, they would e-mail me a letter of authorization. I was warned doing it on-line may "rub-out" my first-ported number. (red-flag) Got that & faxed it back 5 times over a week without hearing anything. In the process, they sent all of their calls overseas to reps that barely speak fluent English, and the average hold-time was 25 to 60 minutes. After 3 days of spending 3+ hours on the phone at night, I decided to cancel the 2nd line and port the orginal line back to CenturyTel. I put a freeze on the 2nd C-Tel line, and it took 8 days to port back. Then I get an e-mail stating they can't do anything with the letter-of auth, that I have to do it online! (the excuse for the whole mess was a change in computer systems) I knew I was in for trouble. 8 days ago, my adapter was turned off, but the online system never showed my service finalized. Out of curiosity, I reconnected the adapter, and it was REACTIVATED without my consent! The port "should-have" automatically disconnected the account. What they did is decided to act on the LOA (letter of auth) and try to port the 2nd number after all. Fortunately, the freeze I placed on the orignal 2nd line prevented that. I demanded a full disconnect immediately! Sine it would have been impossible to have ported both numbers, and port back in less than 30 days, not sure yet if they will try to go for early-termination. Even offered to send the adapter back at their cost, and was tolf instead to do with it what I want (I plan on running over it with my car!) Thankfully, I used my AmEx card for the payments, and if anything is billed past today, I will dispute it thru AmEx. They contradicted themselves several times, and I have the written documentation. You get an American when you "buy" Voice-Wing, but after the sale, the nightmare begins. The only reason that I went w/Verizon is because AT&T CallVantage can't port a landline to the TA unless it (primary line) is done at order-inception (hint!) I did not want to stop-and start CallVantage again, bur their features, and support is cool. Verizon's sucks in the worst way. Buyer Beware! I will keep the 2 CenturyTel lines, AND the AT&T CallVantage, because you DO get what you pay for....you talk to Americans! not someone that took a week-long crash-course on English and expert-skills on putting the customer on hold, and hanging up. When you buy Verizon, you are NOT buying American!
