net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
Generally reliable service, although at times clarity could be better.
Handsets confusing to use-my assistant still struggles with transferring a
call. Customer service very responsive and a real saving grace. Aside from
an initial lost of connectivilty, have had not major problems since the
install.
Our business is heavily reliant telecommunications for providing customer support to our various chains throughout the world, and while Net2phone certainly has some advantages over traditional telco providers, their customer support department has proved incapable time and time again in providing support in any of the issues at hand and an escalation of the matter took me to a representative of even less caliber in India (?)
What prompted me to write this review and pull the plug is the latest reply related to an inconvenience related to static and dimished quality for our entire organization:
"Are you using wired/wireless headsets? If so, please check the headphones connection is secure, or if you are using an IP phone please ensure that the device is compatible with our service".
What??? We will not be renewing our contract.
This service is very easy to setup and as long as you have a good pbx you should be able to start making calls in minutes.
We have been using Net2Phone for most of 2014 now and have found it to be very useful for the way we run our business. The pay as you go pricing model is convenient for us, and the long distance rates for when we need to make long distance calls are affordable. I would recommend net2phone for business SIP trunking or hosted PBX service. Also, there are no contracts involved which is refreshing.
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Hosted PBX
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP Trunking
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
| Plan Info | |
|---|---|
| Plan Name | - Save 50% off Competitor Pricing + Free Phones - Free Phone Rentals - Free International Calling to 40+ Countries |
| Plan Summary | - |
| Key Features | - |
| Notes | - This Plan is available in the following countries : |
| Plan Pricing & Services1 | |
|---|---|
| Regular Price | - |
| Promo Price | N/A |
| Price Disclaimer | N/A |
| Setup Fees | Free |
| Activation Fees | Free |
| Number Porting Fee | Free |
| BYOD | Yes |
| Termination Fee | Free |
| Unlimited Minutes | Yes |
| Toll Free3 | No |
| Toll Free | |
|---|---|
| Setup | N/A |
| Monthly | N/A |
| Included Min. | N/A |
| Add'l Min. Cost | N/A |
| Faxing | |
|---|---|
| Setup | N/A |
| Monthly | Included |
| Included Pages | N/A |
| Add'l Pages Cost | N/A |
| Plan Minutes | |
|---|---|
| Local Min. | Included |
| Add'l Local Min. Cost | N/A |
| Long Distance | - |
| Incl. Long Distance Min. | N/A |
| Add'l Long Distance Min. Cost | N/A |
| Plan Features3 |
|---|
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