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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
Oh my gosh! Net2phone's Megan Fisher helped us get our phone system working after our SIP phone crashed. She spent so much time going over our extensions and cleaning up the entire phone system. She was so responsive. Honestly, I've never had anyone help me like she did.....ever! Thanks Megan. Todd^2
Super helpful, super available. We are in the middle of a COVID-19 crises,
and she helped us like I was the only person in the world. Thank you!
ZERO
Yes
The Most Incompetent VoIP Company
jbennett
The single biggest misstep for my business was engaging with Net2Phone to be our office phone service provider. Nothing can compare to the amount of time wasted communicating our needs, re-communicating our needs, testing their implementations, reporting bugs, and retesting their implementations. Net2Phone promised pre-configured VoIP polycom phones that would have limited set-up once the phones are delivered to our office. This could not have been further from actuality. The onboarding engineer / project manager was kind and well-intentioned, but did not seem to have a command of the system or the necessary tools for proper onboarding (the onboarding team are consultants, not actual net2phone employees). Our small-office had basic phone needs with simple UX requests on how we would like to best utilize the polycom hardware - these requests took countless bulleted emails, several customer service calls, and a few upper management calls that were addressed, but then never actually executed. The phone service itself was terribly unreliable with intermittent call quality. We received over two dozen spam calls per day (which when we eventually changed VoIP carriers, instantly went away). In troubleshooting the call quality, Net2Phone often pushed back on our internet provider with no responsibility taken to their poor product. When we did cancel our service, it took several emails and phone calls in the initial month. Then it took another phone call the following two months as we kept receiving invoices, email communication, and voicemail notifications from a service we no longer had. Incredibly poor customer service. Simply a disaster for my business.
A reliable net2Phone mobile application for ringing your office phone on your
iPhone.
Inefficient and ineffective onboarding of what should have been
pre-configured polycom devices. Unorganized onboarding team, customer service
team, and other support channels. Poor call quality even with
state-of-the-art internet. No responsibility or follow up taken by senior
customer support and engineering teams.
No
Sam's Review
dwight.shumate
Sam has been very responsive to our needs. He keeps a level head with clear thoughts and follow through. Thanks Sam for all you help.
He is calm and precise. When needed he escelates issues to the correct
individual or team for more advanced assistance.
He doesn't work 24/7. Sorry, just kidding I can't think of a "con" for Sam.
Yes
Excellent customer service
Tecnica Business
They definitely make a difference with the quality and professionalism of their team. The customer service is excellent; we have been working with Sam Weisbuch and I have to say that he is amazing. He is accessible, knowledgeable, reliable and always happy! Every time you call it, it will make you feel that you are the most important customer in the world. Sam is not only the person who will expedite your requests (in general, you will receive a quick response if you call technical support), but he is also a consultant. Do you have an idea but don't know how to put the pieces together? He will help. Our overall experience with Net2phone has been satisfactory so far, the product is good, we want them to develop some features that we need to improve the experience of our customers, but we are still in the beginning. I highly recommend it.
Best customer service
None so far
Yes
Net2Phone
kristen
The service team at Net2phone that I recently had the pleasure of dealing with was fantastic. I called in and spoke with one of their support engineers, Kassandra, and she not only helped me with the issue that I was originally calling in with, she patiently then answered all of my additional questions, of which I had many. Her professionalism, kindness as well ass knowledge of her product was exceptional. We did end the conversation with one lingering issue but she assured me she would contact the correct people and get that handled asap. She did just as promised and got me into contact with Sam the Customer Success manager. He was also very kind, helpful and professional and he was able to correct the final issue that I had. I would highly recommend the Net2phone product not only based on the fact that it is great but also because of their wonderful Team. Thank you
Great customer service team and product.
They do not answer the cranky people's calls for me!
Yes
Good working with you
compel
We worked with Dyamek at net2phone support. Great overall experience, thank you, just wanted to express our gratitude.
I recommend this provider.
No
Yes
Net2Phone
S Cass
Highly recommend Net2Phone Service. Stefania our Onboarding Specialist was very helpful and most of all friendly! Easy to get setup, love the equipment, great price and customer service is on point!
Customer Service
None
Yes
Downtime and errors
Darden
The initial setup was great. We have had several issues with our name not appearing correctly on caller ID. They fix it, but it reverts back or they spell our name incorrectly. Our voicemail doesn't always answer so clients get a busy signal or they get the greeting and are not able to leave a message. Also, had them route our calls incorrectly. We're looking around for a new carrier. The errors are mounting.
Phones are a great product.
Support is hit or miss. Answering service doesn't always work. Attention to
detail is lacking.
No
Net2Phone
Cornerstone National Title
The best feature that net2phone provides is their customer service. Sam Weisbuch, our direct contact, has always been available to me with any questions or concern. If he doesn't answer the phone immediately, he returns my call in minutes. Not hours, not days. Minutes. He has been extremely helpful in setting up our plan and providing the utmost in functionality and reliability. We are a fast growing company and Sam has provided a vital component to our growth.
Sam Weisbach. Hardware and software are very similar. Sam is the
difference. Very attentive and accessible.
N/A
Yes
Great service, and oh yes a great quality product too!
TECBuilding
We had a different VOIP provider for many years and this company is like night and day to what our business used before. The customer service has been OUTSTANDING! Anytime I have a question, I can call our account contact and I get an almost immediate answer. The quality of the phone calls is also considerably better from what we had before. LOVE being able to also see the voice mails on the computer! Thank you Net2Phone for making things so much easier here!
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Hosted PBX
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
Plug & Play Ready Polycom IP phones
Faxing & Conferencing solutions
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP Trunking
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
International Virtual Numbers (DIDs) from 50+ countries
Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
Support for both IP Authentication and Username/Password
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
Unlimited channels and unlimited concurrent calls
Scale capacity up or down as needed – pay only for what you need
Inbound virtual phone number from over 50 countries to support customers in other parts of the world
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
- Save 50% off Competitor Pricing + Free Phones - Free Phone Rentals - Free International Calling to 40+ Countries
Plan Summary
-
Key Features
-
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
No
Toll Free
Setup
N/A
Monthly
N/A
Included Min.
N/A
Add'l Min. Cost
N/A
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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