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How To: VoIP

Want to learn about how to use VoIP? Follow this guide.

What is VoIP?

VoIP means Voice over Internet Protocol. Instead of using the old telephone network, the VoIP phone system uses your high-speed Internet connection to make and take calls.

How to: VoIP Providers

The VoIP world is big and growing. With hundreds of VoIP companies to choose from, no wonder some people find it hard to find a company they like! Don't settle for a VoIP provider. Find A VoIP provider that fits your needs.


1. Know what kind of VoIP service you want

What features do you want? How much do you want to pay a month?

A typical VoIP service subscription usually ranges from $10-$20 a month. Compared to old telephone service, which starts at $20 for basic, local phone service, the VoIP system is much cheaper.

There are lots of features that come with VoIP service. Many VoIP features come free with your subscription to the VoIP service. Common features are:

  • call waiting
  • caller ID
  • voicemail
  • 3-way calling

Some VoIP providers give you a free second line with your subscription, too. Other features are more advanced, such as enhanced voicemail that lets you check messages on your phone, web browser, or email.

If you make international calls often, consider a plan that includes free minutes to the countries you call the most. So, if you call the UK every week or two, there are global plans available with minutes to the UK, such as ViaTalk's World Upgrade. VoIP service has low international rates but it might be worth paying up-front for an international calling plan instead of paying by the minute.


2. Search for VoIP providers

Once you have features and prices in mind, start looking around for the VoIP provider that interests you. You can start here and compare residential plans.


3. Read reviews about the VoIP providers

When you find a VoIP plan that interests you, read reviews of the VoIP provider. Pay attention to critiques of customer service, service reliability, and sound quality.


4. Read the terms and conditions for the VoIP provider you like

If you're satisfied with the plans, price, features, and customer reviews of the VoIP provider you picked, go to its website and read the terms and conditions. It will usually be at the bottom of the page in small print, sometimes called "terms of use."

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