Managed VoIP

Managed VoIP is an umbrella term for various business VoIP services that focus on ease of implementation, use, and management.

Communication providers may offer these services under the "managed VoIP" umbrella:

Most likely when a provider offers "managed VoIP," it refers to a managed PBX. A managed VoIP PBX is a solution for businesses that outsources telecommunication systems.

A managed PBX involves an on-premises PBX, but control and maintenance of the system is outsourced to a service provider.

(Don't confuse hosted VoIP with managed VoIP. While the terms are sometimes used interchangeably, a hosted VoIP PBX requires no hardware on-site.)

managed voip system

Benefits & Disadvantages of a VoIP PBX

Benefits of Managed VoIP:

  • no maintenance
  • reduced risk
  • lower cost
  • scalability

Potential Drawbacks of Managed VoIP:

  • you may have little knowledge of how the system works
  • you must rely on the company for tech support

Managed VoIP service providers charge a monthly fee based on the number of users (phones) or lines on your system. The cost of managed VoIP is much lower for smaller businesses than a self-owned IP PBX. There is no hardware investment.

The provider will install all the equipment. Managed VoIP providers are also responsible for configuration and maintenance (upgrading, updating, troubleshooting, etc). This means significantly less risk for a company's telecommunication investment. When a self-owned PBX breaks or malfunctions, the repair cost comes out of your revenue. Not so with managed VoIP.

In addition to maintenance, the managed VoIP provider can also help you expand your system. Depending on the situation, a provider can upgrade your PBX with software or hardware to suit your needs.

On the other hand, you must completely rely on the managed VoIP provider for the health of your telecommunications system. In the event of a system failure or hardware collapse, you’ll need to rely on the VoIP provider to fix it. Even so, this isn’t a bad thing; a company shouldn't have to worry about its telephony system with managed VoIP. Most managed VoIP companies have highly responsive customer service agents that can assist you with a day or so.

Larger companies can still use managed VoIP, but the service becomes more expensive the more phone lines your system operates.

Managed VoIP, that is, a managed VoIP PBX, is an excellent alternative to an expensive traditional PBX system or managing your own IP PBX.

voice over internet protocol

Other Managed VoIP Systems

Internet Provisioning

Internet provisioning with managed VoIP means Internet is deployed by the VoIP service provider or Internet is supplied by a partner Internet service provider (ISP). Internet provisioning gives the benefit of a system unified under one management company or a system that is optimized for Voice over IP communication.

Managed VoIP service providers can deploy Internet access in a number of ways. An IT tech can install the necessary hardware or software on-site. Or, a service provider may send out a sophisticated CD/DVD installer that automates the installation process with software. Finally, a managed VoIP service provider can deploy Internet access virtually with cloud technology.

Unified Communications

Similarly, unified communications services often deploy VoIP in their package for telecommunication. Unified communications may include VoIP, video conferencing, text chat, live document sharing, and customer relationship management (CRM) software. VoIP is managed along with the rest of the unified communications technologies.

More on unified communications

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