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Managed VoIP Providers

Managed VoIP is an umbrella term for various business VoIP services that focus on ease of implementation, use, and management. Managed VoIP services can be on-premise PBXs that are managed by a VoIP provider, saving your employees from having to do the IT work.

Communication providers may offer these services under the "managed VoIP" umbrella:

  • Managed VoIP PBXs
  • Internet provisioning for VoIP
Find out how much you can save today on Business VoIP

Compare top Business VoIP providers in the table below

Image VoipPreview
Provider Plan Features Rate/min. Trial Period Setup Fees Monthly Fees Details
RATED #1 BY INDUSTRY EXPERTS
  • Includes 100+ Premium Features
  • Unlimited Calling, Faxing, SMS, Conferencing
  • Trusted by over 350,000 Businesses
As low as, per month/user

$0.00

14 day trial available to new subscribers

Free

$ 19.99 /mo. *

Business phone service - no internet required
  • Not internet-based - more reliable than VoIP
  • Landline & cell plans, unlimited calls/texts
  • 1:1 account setup tailored to your business
8.3% discount if paid for the year upfront

$0.00

30 days

Free

$ 17.41 /mo. *

Alliance Phones
  • Simple set-up in less than 30 minutes
  • Efficient daily call report
  • Easy-to-use control panel
12% discount for subscribing and paying for a year upfront.

$0.00

30 days

Free

$ 19.97 /mo. *

The phone system built to do business anywhere
  • Video Meetings & Text Messaging
  • Call Forwarding & Routing
  • Desktop, Mobile, & Web Apps
$5 per additional user

$0.00

-

Free

$ 19.00 /mo. *

Get 99.99% network reliability with Fios.
  • Business Digital Voice
  • 1-year price guarantee
  • Unlimited data
Per month. Plus taxes, fees and equipment charges.

$0.00

-

Free

$ 69.00 /mo. *

*Rates shown do not include E-911 charges, taxes, and surcharges. Most providers offering unlimited calling have restrictions and some rates shown are promotional rates based on term contracts or promotional periods. Be sure to read individual providers terms and conditions before you buy. Rates and features displayed for each provider have been sourced from provider's site and other online sources. While we strive to display current information, be sure to check directly with each provider as their plans, pricing, and features are subject to change.

Most likely when a provider offers "managed VoIP," it refers to a managed PBX. A managed VoIP PBX is a solution for businesses that outsources telecommunication systems.

A managed PBX involves an on-premises PBX, but control and maintenance of the system is outsourced to a service provider.

(Don't confuse hosted VoIP with managed VoIP. While the terms are sometimes used interchangeably, a hosted PBX requires no hardware on-site.)

managed voip system

Benefits & Disadvantages of a Managed VoIP Provider

Benefits of Managed VoIP:

  • no maintenance
  • reduced risk
  • lower cost
  • scalability

Potential Drawbacks of Managed VoIP:

  • you may have little knowledge of how the system works
  • you must rely on the company for tech support

Managed VoIP service providers charge a monthly fee based on the number of users (phones) or lines on your system. The cost of managed VoIP is much lower for smaller businesses than a self-owned IP PBX. There is no hardware investment.

The provider will install all the equipment. Managed VoIP providers are also responsible for configuration and maintenance (upgrading, updating, troubleshooting, etc). This means significantly less risk for a company's telecommunication investment. When a self-owned PBX breaks or malfunctions, the repair cost comes out of your revenue. Not so with managed VoIP.

In addition to maintenance, the managed VoIP provider can also help you expand your system. Depending on the situation, a provider can upgrade your PBX with software or hardware to suit your needs.

On the other hand, you must completely rely on the managed VoIP provider for the health of your telecommunications system. In the event of a system failure or hardware collapse, you’ll need to rely on the VoIP provider to fix it. Even so, this isn’t a bad thing; a company shouldn't have to worry about its telephony system with managed VoIP. Most managed VoIP companies have highly responsive customer service agents that can assist you with a day or so.

Larger companies can still use managed VoIP, but the service becomes more expensive the more phone lines your system operates.

Managed VoIP is an excellent alternative to an expensive traditional PBX system or managing your own IP PBX.

voice over internet protocol

Other Managed VoIP Systems

Internet Provisioning

Internet provisioning with managed VoIP means Internet is deployed by the VoIP service provider or Internet is supplied by a partner Internet service provider (ISP). Internet provisioning gives the benefit of a system unified under one management company or a system that is optimized for Voice over IP communication.

Managed VoIP service providers can deploy Internet access in a number of ways. An IT tech can install the necessary hardware or software on-site. Or, a service provider may send out a sophisticated CD/DVD installer that automates the installation process with software. Finally, a managed VoIP service provider can deploy Internet access virtually with cloud technology.

Unified Communications (UCaaS)

Similarly, unified communications as-a-service (UCaas) providers often deploy VoIP in their package for telecommunication. Unified communications may include VoIP, video conferencing, text chat, live document sharing, and customer relationship management (CRM) software. VoIP is managed along with the rest of the unified communications technologies.

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