Vonage vs. Vocalocity

UPDATE: Vonage acquired Vocalocity in 2013

Vonage and Vocalocity are Voice over Internet Protocol (VoIP) service providers with unlimited and per-minute monthly plans for small-business customers.

Vonage vs. Vocalocity: Business VoIP Plan Overview

While the bulk of Vonage's VoIP services and plans are focused on the residential consumer, Vonage does offer two business voice over IP plans for small businesses.

These business VoIP plans are:

Small Business Premium Unlimited, $49.99/month
Small Business Basic 1500 (3.9¢ per minute after 1500 minutes reached), $39.99/month

Vonage's business voice over IP plans are not hosted PBX plans. They do not offer PBX service or standard business VoIP features such as an automated attendant or call routing.

Vocalocity, on the other hand, is exclusively a business VoIP service provider. Vocalocity's business voice over IP services include a hosted Public Branch Exchange (PBX) and business-centric efficiency features such as call park, 2 GB of online backup/storage, and click-to-dial integration with browsers and Outlook. Vocalocity's hosted PBX service is typically designed for small businesses with 50 or fewer employees.

In the business-focused war of Vonage vs. Vocalocity, Vocalocity edges out Vonage slightly with its three business VoIP service plans:

Unlimited Extension, $39.99/month per extension
Virtual Extension, $14.99/month per extension
Metered Extension, $14.99/month per extension

Find out how much you can save today on Business VoIP

Compare top Business VoIP providers in the table below

Provider	Plan Features	Rate/min.	Trial Period	Setup Fees	Monthly Fees	Details
RingCentral	RATED #1 BY INDUSTRY EXPERTS Includes 100+ Premium Features Unlimited Calling, Faxing, SMS, Conferencing Trusted by over 350,000 Businesses As low as, per month/user	$0.00	14 day trial available to new subscribers	Free	^$ 19.99 _/mo. * Core Advanced Ultra Month to Month (per user) $30/user/mo Annual Contract Paid Monthly (per user) $20/user/mo Annual Contract Prepay (per user) $20/user/mo Month to Month (per user) $35/user/mo Annual Contract Paid Monthly (per user) $25/user/mo Annual Contract Prepay (per user) $25/user/mo Month to Month (per user) $45/user/mo Annual Contract Paid Monthly (per user) $35/user/mo Annual Contract Prepay (per user) $35/user/mo In order to determine the number of users you need for your RingCentral phone system, count the total number of devices you need, including desk phones, softphones, conference phones, and fax machines.	4.1 142 reviews Get Quote!
Alliance Phones	Alliance Phones Simple set-up in less than 30 minutes Efficient daily call report Easy-to-use control panel 12% discount for subscribing and paying for a year upfront.	$0.00	30 days	Free	^$ 19.97 _/mo. * Effortless Plus Simplicity Plus Easy Plus Month to Month (per user) 20 - 100 users $19.97 /mo. Annual Contract Prepay (per user) 20 - 100 users $17.58 /mo. x 12 Month to Month (per user) 4 - 20 users $24.97 /mo. Annual Contract Prepay (per user) 4 - 20 users $21.98 /mo. x 12 Month to Month (per user) 1 - 3 users $29.97 /mo. Annual Contract Prepay (per user) 1 - 3 users $26.38 /mo. x 12 In order to determine the number of users you need for your Alliance Phones phone system, count the total number of devices you need, including desk phones, softphones, conference phones, and fax machines.	5 13 reviews Get Quote!
Talkroute	The phone system built to do business anywhere Video Meetings & Text Messaging Call Forwarding & Routing Desktop, Mobile, & Web Apps $5 per additional user	$0.00	-	Free	^$ 19.00 _/mo. *	5 1 review Get Quote!
Verizon Business VoIP	Get 99.99% network reliability with Fios. Business Digital Voice 1-year price guarantee Unlimited data Per month. Plus taxes, fees and equipment charges.	$0.00	-	Free	^$ 69.00 _/mo. *	1.35 56 reviews Get Quote!

*Rates shown do not include E-911 charges, taxes, and surcharges. Most providers offering unlimited calling have restrictions and some rates shown are promotional rates based on term contracts or promotional periods. Be sure to read individual providers terms and conditions before you buy. Rates and features displayed for each provider have been sourced from provider's site and other online sources. While we strive to display current information, be sure to check directly with each provider as their plans, pricing, and features are subject to change.

Find out how much you can save today on Residential VoIP.

Compare top Residential VoIP providers in the table below

Provider	Plan Features	Rate/min.	Trial Period	Setup Fees	Monthly Fees	Details
Ooma Telo	HOME PHONE SERVICE Special: Save on hardware & low monthly rates! No annual contracts, 30-day money back guarantee Unlimited nationwide calling *Not including taxes/fees + One-time hardware cost of $99.99	$0.00	30 days	Free	^$ 19.95 _/mo. * Ooma Office Month to Month (per user) Ooma Office $19.95 /mo. In order to determine the number of users you need for your Ooma Telo phone system, count the total number of devices you need, including desk phones, softphones, conference phones, and fax machines.	4.85 203 reviews Get Quote!
VoIPo	VoIPo Home Phone Unlimited Calls to US/Canada Over 45 Features + Free 2nd Line Free international call allowance $15.00/mo. or $6.21/mo. with 2 year contract	$0.00	30 days	Free	^$ 6.21 _/mo. * Residential Month to Month (per user) No contract $15.00 / mo. Annual Contract Prepay (per user) 2-year contract $6.21 / mo. In order to determine the number of users you need for your VoIPo phone system, count the total number of devices you need, including desk phones, softphones, conference phones, and fax machines.	3.65 49 reviews Get Quote!
1-VoIP	HOME PHONE SERVICE Unlimited Calling and Free Adapter Included No Contract or Cancellation Fee Over 40 Included Features $8.97 is monthly cost with 1-year prepay	$0.00	-	Free	^$ 8.97 _/mo. *	4.95 5 reviews Get Quote!
Axvoice	Home Phone Service Unlimited USA and Canada calling Free hardware and activation Money back guarantee, 30+ features $6.25/mo. 1-year prepay equals $75.00/year	$0.00	15 days	Free	^$ 6.25 _/mo. * Home Phone USA/Canada US/Canada 200 Pay As You Go Month to Month (per user) No contract $14.99 / mo. Annual Contract Paid Monthly (per user) 1-year postpay $10.99 / mo. Annual Contract Prepay (per user) 1-year prepay $6.25 / mo. Month to Month (per user) No contract $9.99/mo. Annual Contract Prepay (per user) 1-year postpay $5.99/mo. Month to Month (per user) No contract $4.99 / mo. In order to determine the number of users you need for your Axvoice phone system, count the total number of devices you need, including desk phones, softphones, conference phones, and fax machines.	4.25 75 reviews Get Quote!
Community Phone	Modern Landline Service No internet required, works even during power outages. Setup is as easy as connecting a charger to a phone, anyone can do it. Unlimited local and long-distance calling. Device contains a backup battery and is not designed to run without electricity indefinitely.	$0.00	30 days	$99.00	^$ 32.50 _/mo. *	5 7 reviews Get Quote!

Vonage vs. Vocalocity: Business VoIP Features

Business VoIP Plan Basics

As voice over Internet protocol providers, Vonage and Vocalocity both offer the conveniences and low-cost calling benefits of any VoIP service provider. These VoIP benefits include:

Lower monthly phone bills
Voice and data integration
Anywhere/anytime access
Free or inexpensive long-distance calls
Low-cost international calls

Additionally, as business voice over IP service providers, Vonage and Vocalocity each offer the following standard features with each of their business VoIP plans:

Mobile phone integration
Voicemail
Caller ID
Caller ID on Call Waiting
Call Waiting
Caller ID Block
Call Forwarding
Voicemail to Email
3-Way-Calling
Do Not Disturb
Online Account Access

Features: Business VoIP Plan Exclusives

In pitting Vonage vs. Vocalocity, there is a clear winner in the business VoIP features category: Vocalocity.Vocalocity simply offers more business-focused conveniences as standard and optional add-on features.

Vonage

Vonage includes all of the VoIP features of its residential plans in both of its business VoIP plans. Vonage offers only a handful of VoIP features that are exclusive to its business VoIP plans, such as:

Simul-Ring
Dedicated fax line
Unlimited incoming faxes
500 minutes of outgoing fax service

Vocalocity

Vocalocity caters to businesses. It has a slew of business conveniences that come standard with each of its business VoIP plans. Here are just a few:

Call continuity (rerouted calls if ISP goes down)
Call logs
Call flip (transfer calls to a cell phone)
Virtual receptionist
Customizable music on hold
Call park
Click-to-dial (integrated with Outlook and/or browser)
7-digit dialing
2GB online backup/storage
CounterPath softphone
Dashboard feature
- Shows employee availability
- Uses Company-wide Outlook directory
- Offers extension to extension click-to-dial

Vocalocity business over IP plans also include an integrated social media desktop app with:

LinkedIn integration
Caller locator
Google search results
Outlook integration (additional monthly fee)

Vocalocity also offers optional, fee-based add-on services available with each of its business voice over IP monthly plans, such as:

Call recording, $49.99/month
Call queue, $14.99/month plus 03¢/minute
Virtual fax, $14.99/month
Conference bridge (for up to 30 people), $14.99/month
Voicemail transcription, $4.99/extension per month
Call group, $4.99/month
Toll-free number, $39.99/month

Vonage is a residential VoIP service provider that also offers a basic foundation of business VoIP services. Vocalocity is a specialist in business VoIP solutions, with a wide array of business VoIP features and cloud-based, hosted PBX services.

When considering Vonage vs. Vocalocity for a small-business VoIP solution, Vocalocity offers a wider spectrum of (mostly free) business voice over IP services.

Vonage Service Advantages

In a business VoIP service comparison of Vonage vs. Vocalocity, each has something to offer the business VoIP customer:

Vonage has some more geographic flexibility with its long-distance calling boundaries, and doesn't require new phone hardware (a Vonage ATA is included). Vocalocity has more business-focused features and hosted VoIP.

Where Vonage edges ahead of Vocalocity:

Free long distance
- Vonage business VoIP plan subscribers can call anywhere in the US, Puerto Rico, and Canada for free (for Basic 1500 customers, it's 3.9¢ per minute after the 1500 free outbound calling minutes).
- Vocalocity's Unlimited Extension free long-distance business VoIP service is limited to the continental US and Canada, or anywhere in the Vocalocity network.
Fax services
- Vonage includes a dedicated fax line and 500 free outbound fax minutes with both its Small Business Premium Unlimited and its Small Business Basic 1500 business voice over IP plans.
- Vocalocity offers a virtual fax service (send and receive faxes as emails) with its Paperless Fax optional add-on ($14.99/month).
Extension services
- Vonage and Vocalocity both offer mobile VoIP extension service. Vonage also offers its business VoIP customers the option to register any phone (excluding faxes, 800/866 or virtual numbers) as a second line for free.Vonage business VoIP customers can register another phone as a second extension for $4.99/month.
- Vocalocity charges a small fee for each fully-featured extension (although it does include direct and extension dial numbers). Vocalocity allows up to three phones on each extension.
Transcription services
- Vonage offers its Visual Voicemail as a standard option on all its VoIP plans, including residential. Vonage Visual Voicemail transcribes all voicemails to text and email. Plus you'll still get an audio file attachment, if you choose.
- Vocalocity charges a small monthly fee of $4.99 per extension to have your voicemail transcribed and sent via email.

Vonage vs Vocalocity: Cost

Vonage and Vocalocity each offer their small-business customers the flexibility of fully-featured unlimited and per-minute business VoIP plans. These range between $15 and $50 per month for basic services.

The monthly plan rates for Vonage and Vocalocity's unlimited business VoIP services are comparable, at least for the first Vocalocity extension. (Vocalocity doesn't require a contract, but its minimum order is one Unlimited Extension for $39.99/month and a Main Company Number for $9.99/month.)

The rates listed do not include any applicable taxes and fees for the VoIP service.

Vonage vs Vocalocity: Unlimited Calling

Vonage

Small Business Premium Unlimited, $49.99/month

Unlimited local and long-distance in the US, Canada, and Puerto Rico
Free calls to landlines in Ireland, Italy, France, Spain, and the UK
Dedicated fax line
500 minutes of outgoing faxes
Unlimited incoming faxes
One free extension (landline, cell phone, smartphone)
Second extension for $4.99/month
Simul-Ring -- up to five other numbers in the US, Canada, and Puerto Rico
Portability: Use your Vonage VoIP adapter anywhere there's high-speed Internet access

Vocalocity

Unlimited Extension, $39.99/extension/month (the first extension requires one company number for $9.99/month)

No contract
Unlimited inbound/outbound calling for one unique extension in the continental US and Canada
Simultaneous or sequential ring (Follow Me feature)
Up to 3 phones on one extension
Unlimited calling within the Vocalocity network

Virtual Extension, $14.99/extension

A PBX extension for cell phones
Dedicated direct dial number (forwarded to the cell phone)
Unlimited inbound calls
Extension dialing (forwarded to the cell phone)
Forward to another VoIP number, landline, or answering service instead of a cell

Vonage vs Vocalocity: Per-Minute Plans

Vonage

Small Business Basic 1500, $39.99 (3.9¢/minute for additional minutes)

1500 outbound local and long-distance minutes in the US, Canada, and Puerto Rico
Unlimited inbound calls
Unlimited calls on the Vonage network
Dedicated fax line
500 outbound fax minutes
Unlimited incoming faxes
One free extension (landline, cell phone, smartphone)
Second extension for $4.99/month
Simul-Ring -- up to five other numbers in the US, Canada, and Puerto Rico
Portability: Use your Vonage VoIP adapter anywhere there's high-speed Internet access

Vocalocity

Metered Extension, $14.99/extension plus .03¢/minute

.03/minute for inbound and outbound calls
Direct dial number
Internal extension
Intended for phones with less than 30 minutes use per day

For Vonage business VoIP service, you only need the free Vonage VoIP adapter.

To use Vocalocity's hosted PBX service, you will need IP phones or ATA VoIP adapters (if you intend to stick with your analog phones). Vocalocity offers a range of IP phones for use with its business voice over IP service. The IP phones Vocalocity sells range from $89.99 to $259.99.

Vonage vs Vocalocity: Equipment Needed

For business VoIP services from Vonage or Vocalocity, you will need high-speed Internet access. Vonage and Vocalocity also offer apps for iPhone and Android users.

To use VoIP services from Vonage, you need:

A touch-tone phone
A Vonage VoIP adapter
A US or Puerto Rican mailing address
For a registered landline extension, a US phone number (no 800/866 or virtual numbers)
For registered cellular extension service, any cell phone

Using Vocalocity's VoIP services requires the following equipment:

VoIP phones or VoIP adapters
A router

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