Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This...
8x8 vs NexBoom
Compare 8x8 vs NexBoom. Find out whether 8x8 or NexBoom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and NexBoom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 37 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
The NexBoom ATA (Analog Telephone Adaptor) brings traditional telephones to the networked world. It is a handset-to-Ethernet adaptor that interfaces regular analog...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2004
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.
From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.
Was a Champion customer (they used Level 3 as their backbone) and life was good -- excellent actually. Nexboom took over, no more faxing, no more distinctive ring feature, no more good customer service, people complain to me that when they are ringing me the tone is disruptive, I have plenty of dropped calls now, level 1 tech support is awful, then sit in the que for level two tech support. From what I can disect, Nexboom has Nuvio provide their VoIP service, who contracts out to various backbone providers depending on circumstance. In summary I've put up with it long enough and am switching to Packet 8 as they use Level 3, Inc. for their backbone (like Champion did.)
I had service for years with Champion, no problems. Since the Nexboom switch, service quality is horrible, no fax either, and when I canceled service,they continued to charge me for months and finally, when they stopped, charged me a $19.99 disconnect fee after years of service. Please think hard before using nexboom.