This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...
8x8 vs netTALK
Compare 8x8 vs netTALK. Find out whether 8x8 or netTALK is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and netTALK and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 25 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
Have used NetTalk for quite a while, every other month fighting the blinking red light issue and exceptionally poor NetTalk customer service. Have had 2 devices fail, taking 15-20 email with Customer Support to get them replaced only to 'lather, rinse repeat' due to poor product quality. I've since tossed the NetTalk hardware, replacing with OBI200 - 1 time $50, no monthly fee or recurring service fee like NetTalk. Same if not better dialing plan and it NEVER blinks due to inability to connect. Now have 3 OBI200's with zero issues. Before you waste your time and money, consider alternatives.
I purchased the nettalk duo @ my local Walmart in Arkansas on clearance (back in June 2014), it came with 3 free months... To make a long story short, I have had it now for 3 years & still works fine. I have traveled to Argentina & was able to stay in connection with family & friends from US. The only issue is if you bandwidth or internet service is choppy, the phone call will be too.. But that is Not Nettalks fault... I purchase in April 2017 the Wireless & so fare am satisfied with the service... There are some dead areas, cause is powered by T-Mobile & in my area is not that good... Have read a lot of bad reviews & honestly don't understand hose sometimes people express themselves that hard. The only bad thing I have to say is the Customer Service thru the chat is a very long process, but like with you Doctor, you are lucky to receive a response or a call back within a Month... So that is all I can say about the company Nettalk, good product, but hard to get in touch with them.