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Home > All Providers Reviews > Vonics Digital

Vonics Digital Reviews

Vonics is a digital communications service provider that specializes in business and residential VoIP.

Update: Vonics Digital is no longer in service as of 2008

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Former SunRocket User

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I can compare Vonics to SunRocket, as I was a SunRocket subscriber for 16 months. Call quality is clear and strong. I use FiOS for my Internet connection, so bandwidth is not an issue. My install took about 2 minutes and I was up and running. While I had very few call quality complaints with SunRocket, Vonics seems as good if not better based on the calls I've made so far. It provides very clear voice quality with no timing or jitter problems. This is a feature-rich service that compares well with SunRocket's pricing.
A virtual second number enables you to choose an area code where most of your incoming calls originate. This makes it a local call for the calling parties who live in the different area code, a great feature. This is an actual second number, not the ability to connect two phones on the same number like one or two other VoIP providers offer.
Excellent international rates and an easy-to-configure website enable self-sufficiency in this case. When I received my adapter, there was no need to contact tech support. All the information you need is on the website. My experience with Vonics tech support came before I submitted an order when I was comparing VoIP providers. They were very straightforward and provided frank and clear information enabling me to make my choice. I'm surprised at the reviewers who indicated they had a problem with support, as I have had a very positive experience.
I'm curious to see how long it takes Vonics to port my number, but with SR's demise, it seems all VoIP providers are busy at this time. I'll provide an update if my experience changes, but I like what I've experienced so far . . .

Yes

This thread has been hijacked by Vonics

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1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

On 3/8/07, Anonymous from the US wrote:
Vonics Digital is a good company
make them yours, too
you'll never regret subscribing for their great deal
Good voice quality,
Super savings,
And top of all, their range of availability
Try and be satisfied!
---------------
Then on 2/16/07, Nina (whoops you didn't change your name from your previous fake post on 1/5/07!) wrote:
Make Vonics Digital your VOIP Provider, too.
I guaratee you the sound quality is Perfect. I can say that it's one of the best.
The Price is ok, too, now that they are offering an Annual Plan that lets u save BIG of your usual monthly charge!
------------
This is a complete joke! It is quite obvious that around 3/4 of these posts are completely bogus, posted by shills for Vonics to tout the wonders of their service. Also, look at how many of the suspiciously similar posts have almost identical "helpful" ratings - it appears that they get their lackeys to go and positively review their fake positive reviews.
I find it insulting that a company would abuse a review system this blatantly. I was considering signing up for Vonics, but started to get a bit concerned when I realized how little substantive information could be found about them on these reviews. Then I eventually got completely outraged by their abuse of this thread. No way I'll order from a company that's so underhanded.

No

Customer Service

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3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

This company has the worst customer service. Rep are rude then you will have to fight for a refund. No hassel money back (sure)

No

Rude and Racist customer service reps!

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.2
Average: 3.2 (1 vote)

The service calls are handled by call centers in Pakistan and the moment they know they are talking to someone with an Indian origin, the tone changes and the person who was working with me, said that I could take my business elsewhere if I don't like the service. All this after only about 4 minutes into the call - Got my adapter after about a week of placing the order. But was charged for shipping / activation - i signed up for the annual payment plan which offers free shipping and activation and wanted to know why i was charged for shipping and activation. Even before i could explain the whole situation, the customer service rep asked me a pointed question - "Are you from India?" and to this I answered "yes", that when all hell broke loose. More than once he used the term "You Folks", and asked me if i knew how much it would cost to ship a package thats about a pound. Bottom line looks like they have a great service, but have racist customer service reps who hate Indians.

No

A little quirky, but still very good

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

I have been on Vonics now for about 5 days. I noticed a slightly less solid sound compared to the phone co connection, but it is still very good. The problems I have experienced are a slight delay in the duplexing ( I changed the setting from auto duplex to full duplex and it seems to work better). I also have received several calls where there is about a five second delay before it connects. I have also had some calls coming through forwarding from my telco line that have acted strangely, but only a few.

Yes

Bad International

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3.2
Average: 3.2 (1 vote)

I have been with Vonics for about 4 months...
When service works is great voice quality...BUT BE CAREFULL FOR INTERNATIONAL CALLS...I have Passport unlimited Plan (paid for a full year)
Know June 30 and July 1 2007 when I dial a International Call (suppose to be unlimited to the country called) i get a message "YOU HAVE UNSUFICIENT FUNDS" ....WHATTTTT, I paid for a full year unlimited and I have not even used 1200 minutes and the system wont allow me to call outside the USA.I will call to cancel ASAP,Dont bother with Vonics They do 0 ADVERTING,
DONT sign up with them

No

Exceptional

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Hello, I’ve decided to give VOIP a second chance with Vonics Digital, and I do have to admit, it was the best decision I’ve ever made thus far, apart from marrying my wife Kate. I’m in high spirits with the service from Vonics Digital. The setup was a breeze and the voice quality is outstanding, moreover, I get all the features I call for, and a great deal more. The seamless integration with my existing network was unexpected. Furthermore, you can't beat the price.

Yes

By far the best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have friends that have Vonage and Sunrocket who will be changing over to Vonics Digital. By far, my service is far superior in every category. Price, $12.66 a month unlimited? Customer service is incredible, a rep answered 1st ring and answered all the questions and I signed up painlessly in 5 minutes. I had Sunrocket for less than 24 hrs, customer service was a joke and "our system is being updated" excuse was legendary. Vonics had my VOIP interface box to my house overnight, yes you read this correctly. I suggest any subscriber out there that is with any of the other 100 or so services to give Vonics Digital a try. I have no affiliation with Vonics and I simply found them on the internet searching for VOIP providers so.............give them a shot, you will be stunned by the service!!!

Yes

a

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)
No

Internet phone service by vonics

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I signed up for the service after comparing different voip phone companies. I am glad I selected vonics digital. I don’t know how the other services work and or how good they are, but vonics has been great so far. The saving are great from the regular AT&T which I had for years before I signed up and I was able to transfer my existing phone number to vonics.
They sent me a modem and all I did it is plug it in as per the instructions and next thing I know is I have dial tone. Why couldn’t the phone companies do that? I am not sure if I can tell difference between the old phone service and this new one and or what makes it digital as they call it. I thought digital is supposed to be better. I had heard that the voice quality of internet phone service is poor however; that hasn't been my experience so far and I am happy with my service. The other thing I love about vonics is all the features I get for free. I love getting my voice mail messages on my email.
This is a good trouble free service with great phone features and savings. I will definitely recommend my friends and family to switch their service to the internet phone service.
Gabriel
San Jose, CA

Yes

Pages

Vonics Digital

San Francisco , CA
United States
2002Year Founded
49%Recommend
167User Reviews

Overall Rating

3.35
4.03
66%
63%
71%
54%
80%

Service Locations

  • United States
  • Puerto Rico
  • Canada

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