Vonics Digital Reviews

Ok.... I signed up on 7.27.07 for the annual plan along with new telephones numbers I requested from there list. It is now 7 days later and you guessed it 1. No tracking number, no device (We will ship to you by 4-5 days.) 2. The numbers you requested not available (But you can call us back tomorrow and maybe we will give the numbers you requested.) 3. When calling back on Friday it's Saturday in the Middle East.

VONICS falling apart???
Let me start by saying I am in the IT industry and have been dealing with VOIP technologies for a couple of years from different service providers at a consumer and corporate level. I always reevaluate the VOIP industry before making a purchase or recommendation as I did this time. I called five of the big names with better reviews specifically to see how quickly they would answer the call, how much time they would take on the phone and the location of there servers and data access points relative to our location. I was expecting all company to have long delays and was surprised to find VONICS and another provider respond quickly. I decided on VONICS due to pricing, servers being located in California and promises of a quick SunRocket number transfer.
7/20 Placed order, very happy
7/26 Followed up on the shipment, delayed by UPS, asked to have my virtual number assigned so I could start to receive VM and was asked to wait until the network device came in. OK good support so far, still happy.
7/30 Devise arrives, set it up and outgoing calls are fine. The web interface looks a little heavy but manageable. Not at all like the refined SunRocket interface. Call tech support no answer. Call sales (same people) and asked for the virtual number to be activated with a Spokane 509 #. I was told they didn’t have any and to call back tomorrow.
I have like others repeatedly called every day, opened a ticket, called all of the numbers on the contact page, some are inactive, ironically one is in my area code to no avail.
VONICS, As you answering you criticism infinitely more often that your phones I will air my needs in this public form in hopes of having you resolve my issues and to express my opinions and experiences of your company.
ACCOUNT # 13868
Replace the temporary virtual 428-999-0007 number with a 509 Spokane local number.
Replace the primary 509-999-0001 number with the requested SunRocket number. If this will take beyond the 5th then give me a second 509 Spokane number.
If you are unable to provide me with an active 509 Spokane local number before Friday 7/4/07 I will call AMEX and have them refuse your payment and block any further payments from your company. When you have time your are welcome to call and provide me with a RMA number and a return-shipping label. I will be kind enough to answer your call and return the product.
CONSUMERS – YOU HAVE RIGHTS WITH YOUR CREDIT CARD COMPANIES. They know the industry is turned upside-down with SunRocket. Simply give the dollar amount, date of the charge and the company name stating they have not provided you with a way to receive calls and are not answering there phones and the charges will be reversed. It will then be up to the vender to prove to your credit card company why they should be paid.

Had Vonics since mid Jul, 2007 ... 1) (-) Equipment shipment was delayed 3 days. 2) (+) Equipment worked right-out-of-box ( outgoing calls- OK. 3) (-) Erroneous Support re: SOHO network set-up from CSR & Website . (fix: plug VOIP adptr into SOHO router ; NOT otherway around as reccmnd'd). 4) (-) NO incoming calls ; phone no. not connected. 5) (-) After discussing w/ 3 diff CSR; told to wait 3 days for permanent phone no. to be assigned. 7) (-) Assigned P.N. in another STATE. (??? 718 v. 713 as reqst'd); still could not recv. calls. 8) (-) Assigned a TEMP. phone no. in Houston, I am in Suburb. told to wait another 5 days for permanent number. Finally can receive calls ( though p.n. is in WRONG city. 9) (-) Told to wait another week for them to acquire the area-code/prefix as ORDERED. 10) (-) They refuse to assign me area-code/prefix for my city. 11) (-) 5 emails to them have gone un-answered. 12) (-) 5 calls to support are not answered ( left voice-mails) ( their voice mailbox is now full!!!!! ???? ) 13) (-) No one returns calls ; no one answers support phone number; no one returns support emails. If only they would do what they say they will. If only they would answer their support phones. If only they had qualified support prsnl... I can make/recv calls. But, the p.n. is in wrong area of town. I cannot publicize my phone no. untill I get a permanent p.n. in my suburb/city. Hopefully, this will help VONICS to get their act together. p.s. VONICS : call me ( 713 - 490 - 3011 ) to get this corrected, t.y.

Vonics Review
I have NEVER written a review for a company, but I do use them in making my selection. This company got very high marks...how I don't know? We paid in full for a 14-month service and 3 weeks later are still without service or any service from VONICS. They could not even follow up with a simple email (after the original generated purchase email). No follow-up after our faxed Port request, No follow-up after several emails and customer service phone calls. No emails about shipment of equipment, no email or follow-up about any service what so ever! Amazing. We signed up for VOIPyourlife and were up and running in 24 hours. Not to mention the AMAZING Customer Service. We were old Sunrocket customers and they were good at their service and customer service. VOIPyourLife blows them out of the water. So Run away from VONICS at ALL Costs...don't go anywhere near them with a credit card number...Still can't get my credit card credited for service I never got. They can't even access my account because of "non-usage" to apply my credit. HA. After being on hold with their cust. service OVERSEAS I was told after over 30 min. that there was nothing they could do to help me and I needed to call back again the next day. Did I mention VOIPyourlife is local and so is their cust. service!!!! I hope I have given you an overview and enough detail to show why this company is a NO! There were so many "anonyms" 5 star rankings with the same basic line or review that I think they are bogus! On VOIPyourlife's review...they are detailed!!!! and from real people. Please take my advice...use anyone but Vonics and if the others leave you unhappy...look again at VOIPyourLife. They are NOT the cheapest...but in this case...you get what you pay for!!!! I do not work for VOIPyourlife...I am a Homemaker with 2 kids and my husband is an IT geek that works in retail. I just want everyone who reads my review to know that we were happy with Sunrocket until the dumped us like last weeks garbage. That Vonics is evil and that our current service provider VoipYourLife is Awesome!!!!
DEB