Telnyx Reviews

Telnyx provides a cloud-based platform that offers access to carrier grade voice services over the internet. Our Mission Control Portal and API allows you to easily integrate, manage, and analyze all of your voice and messaging needs. Start by authenticating your account and adding connections with unique SIP authentication to enable multi-tenancy control.

Purchase numbers for inbound calling, building SIP trunks to empower outbound calling and assigning connections to calling profiles for on-demand scalability. Enable a la carte feature sets like CNAM, e911 and channel billing to suit suite your customer’s unique requirements. Gather granular real-time analytics on communication connections and spend and download filterable usage reports and call logs.

Telnyx has POPs in:

Chicago, IL
Ashburn, VA
San Jose, CA
Vancouver, Canada
London, England
Amsterdam, Netherlands
Frankfort, Germany

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Telnyx - awesome features, great connectivity, and superior tech support

iccillc Aug 15, 2018

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I am the owner, founder, and "master bit herder" for icci, LLC. After 25 years of supporting other providers PBX and VoIP installs for my customers, I decided to enter into the marketplace. We tried several VoIP providers while developing our product. When we came across Telnyx, we knew that if the product worked as advertised, we were all in and had found our preferred provider. Key features we were after from day one: • SRTP/TLS connectivity • Debug terminal with verbosity set high for SIP sessions • T.38 Passthrough • Low latency to AWS Ohio Zone (11-20ms avg) • Flexible trunk price model (dedicated trunks not required) We were surprised by: • Rate Desk Tariff Pricing • Regular API feature updates and new features • AWS VPC availability At one point 18 months ago, we had a doctor's office that was unable to dial specific numbers owned by Sprint... Telnyx support owned the problem from the get-go, which I was very impressed with. It did take several weeks to get the issue worked out, however, we have had no further issues like this. Telnyx works perfectly with Sangoma's PBXact & FreePBX. Supporting TLS/SRTP really helps get an "A" on our HIPAA evaluations!

Pros Full support for modern VoIP PBX features; TLS, SRTP, T.38. Automatic failover to another number when PBX connectivity is down. INCREDIBLE support - REAL support is even available through a chat window in the portal! I have never encountered a non-tech individual, although I have had issues escalated.

Cons Difficult to generate a detail of one customer's charges in the reporting portal. Using the API has resolved this issue, however, it would be great if it was available in the portal.

Telnyx

Chicago , Illinois

United States

2009Year Founded

1User Reviews

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Overall Rating

Sound Quality100%

Reliability100%

Features100%

Customer Service100%

Price100%

Service Locations

United States
Canada
England
Netherlands
Germany
Ireland

Plan Features
API	Yes
Calling Card	No
Colocation	No
E911	Yes
International A-Z	Yes
Origination	Yes
Portal	Yes
Termination	Yes
Toll Free	Yes