Gafachi is a wholesale VoIP carrier offering domestic and international termination, DID and toll free origination, and competitive volume pricing.
Founded in 2001 and based in Rochester, New York, Gafachi focuses on providing its wholesale customers with consistent, high-quality VoIP call service, volume discounts, and unparalleled customer service.
Gafachi seeks to simplify the carrier-customer relationship for its more than 10,000 active customers by simply saying "no" to cumbersome, time-consuming bureaucracy.
Gafachi requires no:
- Credit checks
- Up-front costs
- Term commitments
- Interop Form
Gafachi provides white route termination service to the US and 170 countries, lines for as low as $4, and automatically adjusted volume discounts on calling rates.
Gafachi features a no-commitment, inexpensive set of services that includes usage-based, real-time volume rate adjustments. Gafachi has no minimum requirement for minutes, but does require 100% IP origination to be eligible for the default termination plan.
Gafachi offers domestic (contiguous 48) and international termination services with incremental billing, tiered pricing, and automatically adjusted volume discounts on calling rates.
Gafachi makes it easy to access or port DIDs in any service area for a reasonable cost. Gafachi clients can combine lines and DIDs without having to select from a limited set of packages or worry about overages.
Gafachi's origination pricing blends the best aspects of per-minute and per-line costs into an economic alternative. High-volume customers never pay more than $12 per month for lines.
Clients with large call volumes, such as IVR systems or hosted PBX providers, may prefer a dedicated server. The dedicated server eliminates a superfluous connection point and facilitates smoother, more direct handoffs to the Gafachi network.
Toll Free Origination
Gafachi offers toll free number origination throughout the contiguous United States for $2/month and usage fees (plus a $2 setup fee). There's a $25 one-time fee (per number) to transfer toll free numbers, and volume discounting is available.
Toll fee usage fees are determined by a 3-tier pricing plan and the number of minutes purchased per month. Rates in the Lower 48 are billed in 6-second increments.
Hawaii, Alaska, Canada, Puerto Rico, and the US Virgin Islands are included in an extended service area plan. Setup for each toll free number is a one-time fee of $25.
Over ten years as a Telco and a VoIP wholesaler, Gafachi has built a complete, custom, reliable carrier-grade network with QoS features and 24/7 monitoring. It offers support for T.38 faxes, carrier-grade voice quality, and 99.999% uptime. Gafachi also developed its own battle-tested softswitch, the Gafachi SoftSwitch (GSS).
Gafachi offers its service provider, call center, and reseller clients the reliability and efficiency of a homogenous, redundant network. Fully developed and maintained by Gafachi, the Gafachi network offers seamless call management and transmission over an uninterrupted, proprietary network using the open-source SIP standard, the GSS, and TDM (time-division multiplexing) termination.
TDM-side signaling also enables Gafachi to provide customers with the details they need to resolve issues quickly, such as account-specific, real-time call tracing.
The Gafachi network:
- Is privately developed, owned, maintained, and reliable
- Uses open-source SIP and the GSS to connect with Tier 1 networks
- Employs redundant BGP connections
- Features broadly distributed SIP clusters
- Is a self-healing SONET (Synchronous Optical Network)
- Offers the flexibility of TDM termination using SS7 protocols
- Uses TDM to provide real-time, call-by-call tracing services and manage customer issues
Gafachi seeks to set itself apart from other wholesalers by simplifying setup and management of accounts and lines, and offering volume discounts. Gafachi eliminates many of the requirements that slow down the business process, such as term requirements, credit checks, and minute minimums.
Gafachi also offers convenient, efficient service and billing features. Gafachi offers tiered pricing plans for calling minutes, incremental billing, economic rates for DIDs and lines, and automatically adjusts the volume discounts based on usage.
Gafachi customers use a web-based interface to initiate DIDs, administer lines, and view their current volume pricing rates and minute-usage statistics.
One of Gafachi's unique service offers is real-time call tracing. Additionally, Gafachi goes beyond the traditional call record to provide customers with the information they really need, such as hourly use statistics. Gafachi is able to do this through its TRAC system (tracking, reporting, and analysis of calls). Using TRAC, customers can access real-time call detail records online.
Gafachi's customer service advantages:
- Real-time, call-by-call call tracing
- Incremental billing
- Auto-adjusted international call rates by volume
- Web-based management interface
- Fully-featured TRAC services
- Simply, easily, flexibly combine lines and DIDs