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Home > All Providers Reviews > Ooma Office

Ooma Office Reviews

Ooma Office brings a revolutionary way to cut down your expensive business VoIP phone service bills. Introducing Ooma Office, a system that delivers crystal-clear call quality on top of a handful of necessary features to keep your team connected. Plus, set up is a breeze.

With Ooma Office, business customers find that they get solid phone quality for a very reasonable price. You can even compare your yearly savings with Ooma Office by using their savings calculator. Customers save hundreds of dollars a year by using Ooma for their business phone service needs.

Ooma Office helps you save without requiring you to sacrifice quality or features. Try them today and rid yourself of costly business phone service bills.

For non-business customers, check out the Ooma Telo.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Amazing service & Company

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We were at a loss on what to do with our phone company. We felt lost in the schemes of the big companies and finding someone to actually listen to what we needed as a smaller company. Not only was it the easiest system to set up, but the customer service is above par!

Amazing ease of use, great customer service, great price!
I wish we had found them sooner!
Yes

My Impressions

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Ooma for a little over two years now. I find it to be a wonderful service. Not only am I able to get my "land" line calls on my desk phone, but I can also get these calls on my cell phone. Great feature. When I first started using Ooma, they didn't have a text capability. It has now been added. This is great because if I don't want to give out my cell number, I can use my Ooma number. The service is sometimes spotty but I think that's mostly due to the area I am in at the time I am on a call. The price is fantastic. I have saved so much money since I switched from Verizon. Plus, Verizon didn't offer a virtual fax service like Ooma does, although fax is slowly becoming a thing of the past. I would like to see an option to save names and numbers on the portal and not on the phone itself. It is a little difficult saving numbers on the phone. Their customer service is fantastic. Don't wait long, efficient service, very knowledgeable people. I would also like to see them add a recording of the conversation feature.

Price, convenience, customer service, texting capability
Saving names and telephone numbers
Yes

Got Ooma instead of a new employee

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I started becoming inundated with spam calls. I am the sole employee at my small business so not only am I the engineer, I am the receptionist, accountant, IT, etc. Answering the phones started to become too much for me to handle, and these calls were mostly phone solicitations. I configured my Ooma phone system, so only existing clients can get to me directly, machine automated spam is never able to get to me, and manual solicitations are much more difficult to get to me. I know it's not customary to explain the benefit of a phone system is how difficult it makes it to get a hold of me, but for my business model, this has been invaluable.

Price, flexibility, set up
Haven't found any
Yes

THE PHONE SERVICE TO HAVE

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I really appreciate the ability to use the OOMA phone app on my personal cell phone to make return calls to my customers and be able to all of this on the go

Great
No Cons
Yes

Ooma Office Rocks!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I really appreciate the ability to use the OOMA phone app on my personal cell phone to make return calls to my customers and have it look like I'm calling from my office! My personal cell phone remains personal! All of the other features are set it and forget it for me!

Phone app, text messaging on the app
would like to text message from my desktop computer!
Yes

Switch Now

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched over to ooma office a little over a year ago, and am so happy with everything. If you need customer service help, call the number and they will immediately answer. They ha be thought of every little detail in their service. For example if your internet goes out, you can forward calls automatically to your personal cell phone. Plus the price is in beatable! I am 100% pleased with ooma office with our company!

Easy to use Low price Customizable Quickly change settings (no wait time unlike most providers)
Occasional (once every 6 months) where a phone will decide to stop working. But if you call them they’ll fix it ASAP.
Yes

Great Phone System

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Great lower price phone system option. Gives you options for desktop and mobile uses. Lots of control on the admin side. Easy to get to customer service. Bills are laid out in an easy to understand way.

Cost, mobile options, customer service is easy to get ahold of.
Taxes! The bill is probably half taxes. Ridiculous. Some dropped calls here and there, but very minimal.
Yes

Ooma

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Great phone service, I use it every day to run my business. Great audio quality and helps to make calls between businesses easily and quick. I would not use any other call provider for my business

clear, crisp, fast
None
Yes

Makes Managing Calls Easy

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Ooma to manage calls to my business for quite a few years. As my business has grown Ooma has made it easy to adjust my system to align with my needs. Most of all I like the virtual answering service. It decreases the number of unnecessary calls I have to answer and helps to direct callers to the right place. I will continue to use it to keep myself calm when it comes to answering and replying to calls.

Easy set up, simple system, quality call management
A bit pricey for my tiny business
Yes

Ooma is the best thing since the Internet

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Ooma for many years now. I am saving at least $120.00 each month. I have never had a dropped call or interrupted service. I could not be more happy with anything

Great price, no issues with the service, NO problems
NONE
Yes

Pages

Ooma Office

Sunnyvale , CA
United States
2004Year Founded
100%Recommend
45User Reviews
Get Quote

Overall Rating

4.889
4.78
96%
97%
96%
97%
95%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Ooma is a phone service provider that specializes in both residential and business offerings. They are driven by their passion to reform the telecommunications industry with affordable pricing, more features, and flexible options. Their Ooma Office plan came on the heels of their successful residential service, and offers the same quality and functionality that you would expect. Both plans succeed in helping customers get the most out of their phone system, with features like ring groups, music on hold, call transfer, and more. Plus, they make using Ooma very easy for the customer, with simple installation and 24/7 customer support. 

the rub

The Rub

Their business phone service includes 35+ features to keep everyone connected and working together seamlessly. Ooma also allows you to select your own area code with free calling in the U.S. and Canada, with the added bonus of being able to bring your own analog phones. Or you can purchase Ooma provisioned IP phones and check to see if your number is available for porting. By selecting Ooma Office, you get all of these features and phone services, plus a powerful system that grows with you (Ooma Office supports unlimited users).

Furthermore, Ooma is very flexible when it comes to your business needs and growth. With plug-and-play installation, set-up is easy and takes a matter of minutes. 

bottom line image

Bottom Line

If you're looking for a small office phone system that gives you plug-and-play install alongside unlimited calling in the U.S. and Canada, Ooma Office has you covered. Priced at an entirely reasonable rate of only $19.95 per user/month, you can even add extra user extensions and direct numbers anytime for a monthly fee of $9.95 each. Plus, with big business features and a mobile app for extra mobility, Ooma Office is an overall solid business phone solution.

award image

Awards

Ooma has received the following awards:

  • PC Mag Business Choice
  • 2012 Internet Telephony Product of the Year
  • 2011 Best in Biz Awards Winner
  • 2011 Electric House Products of the Year Award
  • 2010 CE Pro Best Products Finalist
  • 2010 Internet Telephony Product of the Year 
Plan Info
Plan Name Ooma Office
Plan Summary Coming on the heels of Ooma's successful residential plan, Ooma Office is the perfect solution for businesses with 20 users or less. After initial purchase of Ooma's base station, unlimited calling to U.S. and Canada is only $19.95 a month. Easily add users, extensions, and direct numbers as your business grows. You'll also get plenty of support from Ooma's 24/7 customer support team.
Key Features
  • Unlimited Calling
  • Mobile App
  • Virtual Receptionist
  • 24/7 Customer Support
Notes Ooma offers two business phone service plans, designed to suit a variety of business needs. Choose Ooma Office with over 35 features, or Ooma Office Pro ($24.95/user/mo.) which includes perks like Call Recording and Desktop App/Softphone capabilities. With either plan, you can keep your existing number, and set up only takes a few minutes. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer plus taxes and fees
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. 500
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Free
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Optional Features Pricing
    Virtual Fax
    • Setup $0.00
    • Price per Month $9.95
    • Price per User $0.00
    • Price per Min. $0.00
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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