MegaPath Reviews

MegaPath Hosted Voice delivers exceptional functionality and features for today’s demanding business environment. The MegaPath Hosted PBX service delivers powerful calling and mobility features that enable employees and entire organizations to streamline how they communicate, both in and out of the office. Lower costs, improve mobility, and work smarter.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

MegaPath is a Voice over Internet Protocol provider that provides business-oriented voice solutions along with business internet, network & security, and cloud IT solutions for businesses of all sizes in all industries. They provide a single source for all business communication needs so you only receive one bill from one provider with the same quality service throughout. Megapath also has nationwide coverage across all 50 states in the U.S. as well as U.S.-based technical support available 24/7.

Reliable Hosted VoIP

MegaPath provides a Hosted PBX solution that offers customers exceptional features, reliable service, and mobility options to meet the needs of today's demanding business environment. Their enterprise-grade features include anonymous call rejection, call park, call return, call transfer, call waiting, do not disturb, push to talk, voice messaging, and more. They also offer their customers the option to add-on value-added features, too, in order to make for a more collaborative and cohesive calling experience.

Feature-Rich Unified Communications

For a solid Unified Communications (UC) solution that can improve collaboration and increase productivity across your business, MegaPath offers a solution that combines phone, video calling, chat, and online conferencing together in one application that works across all devices. Their UC solution is one of the best ways to foster teamwork in your business, as it makes keeping in touch and working from anywhere possible. With features like presence, instant messaging, video conferencing, screen sharing, and more in their "My Room" space, MegaPath makes connecting and collaborating possible in one simple client.

Write your own review

MegaPath is AWESOME!!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)
Our growing business needed a new phone system and MegaPath has been great to work with. From the beginning our Project Manager was awesome at setting up our entire system and getting it up and running. Now anytime we have issues or question regarding our system, EVERY Voice Operations employee we speak with is courteous, knowledgeable, professional and wonderful to work with; they have worked hard to answer or fix any issues we have. This company is the way to go!!!
Awesome customer service
NONE
Yes

Transition to new location and phones - Megapath

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
We are a small company with multiple sites in two sites. We moved one of our office locations and upgraded to new Polycom phone sets at both sites. The sales, project management and technical staff at MegaPath helped us to find the best service and equipment solution for interfacing with the building infrastructure and worked with the building owner's IT department located in Italy. In the end, MegaPath came through for us.
Cordial, supportive and knowledge MegaPath representatives from Sales to Project Management to Onsite Technician
It took much longer than we had planned to make the transition to a new location due to misunderstandings with the building's IT infrastructure.
Yes

VIOP for a Insurance Agency- MegaPath

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
After moving into our new location our old company had delayed our port and MegaPath set up temp numbers to forward and sent 3g hotshots so our office could function due to a speed issue with the dsl line. These people bent over backwards to make sure our business was not interrupted. Ended up putting a T-1 line and that went so smooth. Only once did we have an issue but their tech was here with in 2 hours to reset the system and they forwarded all calls to our cell phones. The problem ended up being an issue with the carriers line. I would recommend Megapath to others based on my initial experience with them and feedback from co-workers.
Account and Staff are so professional and on top of everything.
Nothing
Yes

Megapath as a service provider

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)
We've had issues with our dsl service for the internet, but when ever we called Megapath, they were quick to respond and made a good effort to get the problem resolved. They worked well with other providers(AT&T) to isolate the problems and get them resolved. Provided new options for alternative types of service and we are currently getting a new T1 line installed.
Account rep was well versed in there product offerings and very professional on the phone.
Yes

Connecticut Shotgun review of Megapath

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)
Account rep was very professional as well as helpful in providing possible solutions for our needs. Overall a pleasant experience working with our rep Daniel Ponsay. I would recommend Megapath to others based on my initial experience with them and feedback from co-workers.
Personable account rep. Quick to bring in the right people in to help with our issues
Yes

Great for our construction company - Megapath

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We operate a 40-employee landscaping and construction company and Megapath has taken care of all of our data and communications needs. The VoIP service they provide offers a seamless and reliable way to keep in touch with our sales team, field employees, and customers. The system integrates well with our cell phone as well, so that we can always make sure we are available to take calls, and ensure we do not lose any business.
Professional Staff Reliability Ease of Use
nothing yet
Yes

Highly recommended VoIP system - Megapath

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
MegaPath was a welcome change in quality of service from our previous providers. We had become accustomed to dropped calls and poor customer support. When we finally had had enough, we found MegaPath and it’s one of the best business decisions we have made. We don’t have anymore dropped calls or outages that cost us potential clients. MegaPath also providers our Internet service now too which is helpful to have both services coming from the same provider.
Quality Full Service
I was on hold for customer service the first time for a bit longer than I thought was top notch, but follow up calls were much smoother
Yes

Hosted PBX for Mid Size Business - Megapath

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Since switching our hosted voice system over to MegaPath’s Hosted PBX plan, a lot of the headaches of my day to day life as an IT sys admin have been resolved due to having a phone system that just works. I’d recommend MegaPath’s hosted PBX plan to businesses with a smaller IT staff that would like to focus on other aspects of their business rather than always being worried about the phone system going down. There’s nothing worse than a business losing phone service without warning, and MegaPath has fixed this problem for us.
Very Happy
Yes

Megapath - A top flight Business Service Provider

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
We are a small architectural firm with 15 employees and our phones are one of our most important tools. We needed to save money, but maintain all of the features a large company has as far as telecommunications resources are concerned. Megapath helped us with both, we saved money over our traditional phone service including eliminating our PBX technician costs and we ended up with state of the art telecommunications features.
Reliability and Features
None so far
Yes

Rock solid SIP and Hosted PBX

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We have used both SIP service as well as fully hosted PBX service from Megapath without any significant issues. Getting started was easy, and the initial sales and set-up call was painless. Sales rep was attentive and we had our phone system up and running in no time. Uptime has not been an issue for our Megapath service, would recommend it to other medium size businesses that rely on phone service.
Easy set up, advanced features, high uptime
Yes

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MegaPath

Pleasanton , CA
United States
1996Year Founded
92%Recommend
14User Reviews
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Overall Rating

4.457
4.14
92%
90%
90%
90%
82%

Service Locations

  • United States
VoIP app

The Skinny

MegaPath simplifies vendor management by serving as a single-source provider of hosted voice services, unified communications, internet connectivity, managed networks and security, and cloud IT services for businesses of all sizes. Beyond voice, MegaPath offers:

Internet Connectivity: HiCap, Ethernet, T1, DSL, cable, and wireless – available nationwide.

Cloud IT Services: Cloud Hosting, Data Backup, Hosted Exchange (Email) and SharePoint.

Managed Network & Security: SD-WAN, IPsec VPN, UTM and Managed WiFi

MegaPath Hosted Voice delivers exceptional functionality, reliability, and HD sound quality.

the rub

The Rub

MegaPath offers a number of business communication solutions and products to fit your businesses size as well as your specific industry. For business communication products, MegaPath offers hosted PBX, Unified Communications (UC), integrations, call center, SIP Trunking, and more. Furthermore, if your business needs more than just a voice option, MegaPath offers business internet, network & security options, and cloud IT as well.

MegaPath's VoIP solutions offer users 24/7 customer care availability, feature availability, and also a 30-day satisfaction guarantee.

bottom line image

Bottom Line

With Megapath's business hosted PBX solution, you get the following:

  • Feature-Rich: Over 50 calling and mobility features including voicemail-to-email transcription, conferencing, auto attendant, call recording, and more
  • Enhance collaboration with Unified Communications: Integrate business telephony with instant messaging, presence, one-click conferencing, and screen sharing
  • Application Integration: Unlock click-to-dial capabilities and more in the applications you use every day – from Salesforce to Skype for Business
  • Flexible install options: Choose self-installation or professional installation, both with dedicated account management
  • 100% US-Based Support, 24/7
  • Free Custom User Training
  • Powerful Self-Service Portal
  • HD VoIP Phone Compatible: Switch to an HD voice phone and ditch your old desk phone.
award image

Awards

Megapath has earned the following awards:

  • Internet Telephony Product of the Year Award for Hosted Voice 2017
  • Internet Telephony Product of the Year Award for Unified Communications 2017
  • Unified Communications Excellence Award for Hosted Voice 2016
  • Unified Communications Product of the Year Award for Hosted Voice 2016
  • Unified Communications Product of the Year Award for Unified Communications 2016
  • Internet Telephony Product of the Year Award for MegaPath One 2016
  • Internet Telephony Hosted VoIP Excellence Award 2016
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Our Two Cents

For a business VoIP designed specifically for your business, MegaPath delivers no contract options at affordable prices for businesses of all sizes and industries. Their VoIP solutions are diverse, ranging from phone service to business internet and even cloud IT and security, ensuring that your business is covered. They offer no minimum for their feature availability, 24/7 customer care, or 30-day satisfaction guarantee.

Plan Info
Plan Name Hosted Employee Local
Plan Summary Full featured Hosted Seat with Unlimited Local calling.
Key Features
  • Over 50 calling features
  • Follow me, find me
  • Simultaneous ring
  • Unlimited transcription
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • $29.95 : $ /mo.
    	
    Toll Free
    Setup N/A
    Monthly $2.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $0
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Hosted Employee National
    Plan Summary Full featured Hosted Seat with Unlimited Local and Nationwide calling.
    Key Features
    • Over 50 calling features
    • Follow me, find me
    • Simultaneous ring
    • Voicemail transcription
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.95
    Promo Price $19.95
    Price Disclaimer Pricing and promotions subject to location, availability and contract terms.
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 19.95 : $ /mo.
    	
    Toll Free
    Setup N/A
    Monthly $2.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $0
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Hosted Employee National with UC
    Plan Summary Full featured UC Enabled Hosted Seat with Unlimited Local and Nationwide calling.
    Key Features
    • Over 50 calling features
    • Follow me, find me
    • Simultaneous ring
    • Video/Audio Conferencing
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.95
    Promo Price $29.95
    Price Disclaimer Pricing and promotions subject to location, availability and contract terms.
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 29.95 : $ /mo.
    	
    Toll Free
    Setup N/A
    Monthly $2.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $0
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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