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8x8 vs VirtualPBX

Compare 8x8 vs VirtualPBX. Find out whether 8x8 or VirtualPBX is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and VirtualPBX and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 49 Reviews
  • 3 Reviews
3.75
3.6

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

A San Jose, California-based VoIP service provider, VirtualPBX is recognized as a pioneer in the virtual PBX market. They have been providing flexible, reliable and fully-featured virtual phone services for nearly 20 years. Their solutions are...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: virtualpbx.com
  • Headquater Country: United States
  • Founder Year: 1997

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • VirtualPBX Dash Basic - $12.99
  • VirtualPBX Dash Pro - $26.99
  • VirtualPBX Dash Unlimited - $34.99

Users Average Rating

Recent User Reviews

This is the worst customer experience possible. This company is continually breaking their own system... they no more than stabilize it and they roll out another update that breaks it all over again. The best part is trying to work through their customer supports distinct language barrier only to sit on hold for hours. If your company needs reliability in it's phone system, do NOT select 8x8.

NLJay February 3rd, 2021

This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.

TSANTORO December 10th, 2020

We signed up with VirtualPBX about 4 months ago. We originally were on a smaller plan since we only had 4 employees but as we have scaled up to 12, VirtualPBX has been able to seamlessly scale with us. Price point is unbeatable, service is reliable. Would highly recommend.

jsand1324 May 26th, 2016

We were using Comcast's VOIP service for years, but were getting to a point where we couldn't add more lines to that service. I therefore started researching hosted PBX solutions and decided to sign up for three different ones and try them all out for a month before deciding. The three providers I tried were RingCentral, Ringio and Virtual PBX. In the end I went with Virtual PBX because they were the only ones that provided the ability to record all calls - which we need for training purposes. I ordered a couple of phones and was happy to see how easy it was to set them up. At first I had some issues with delays and dropped calls, but with the help from their customer support I discovered multiple issues with our network setup. Once these were fixed the quality of the calls improved and we had no more dropped calls. I only have good things to say about the technical support have received. It is important for anybody who is looking to use VOIP to understand that no matter which provider you choose the call quality will depend on the connection from the phone and all the way to the PBX. That means your internal network, your ISP’s network, and the VOIP providers network. My guess is that 95% of people’s VOIP issues are because of issues on the local network or with the ISP. Don’t underestimate the scope of switching your company’s phones to VOIP, do a pilot run to work out the bugs before you go big. Today we have over 25 phones running on Virtual PBX and are very happy with the stability, call quality, and cost savings over Comcast. @Karmaza B: What is a CLOUN? Sorry, but I really can't take your review serious.

TorbenRytt April 3rd, 2012
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

2
Verizon

Poor staff training. They have no clue whether Verizon owns a landline service or a VOIP service. I got the runaround for months as we had VOIP for 5...

July 23rd, 2021 - Spmsteve
voipms
5
voip.ms

It work very well for low price. Many option are availlable. Good documentation to help configuration of my phone. When I need help it was good...

July 21st, 2021 - ve2hom

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