Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
8x8 vs Conexiant
Compare 8x8 vs Conexiant. Find out whether 8x8 or Conexiant is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Conexiant and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 46 Reviews
- 2 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Conexiant is a telecom company that provides services for VoIP wholesalers and small businesses that are interested in using wholesale VoIP products.
Wholesale VoIP Service with Conexiant
Conexiant telecom offers a comprehensive...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 1992
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.
As with many other VoIP providers, support is very poor. The issues "can't be replicated".... Eventually one just gives up. We used them for some origination services because of their easy to use GUI but reliability of the service is very questionable. We experienced a number of outages and the company's management did not do anything to rectify the situation other than admitting "an error on their part". CDR was not working fo rthe better pasrt of a year. We ordered several DIDs that turned out not to be availible (previously assigned). This is certainly not a company that can handle the needs of a wholesale client.
Best Features to name a few: Easy to use portal - lot of providers portals are clunky Geo-Redundant Pops/Proxies: Denver, L.A., Frankfurt, and Hong Kong - was told more coming soon Excellent Customer Support - always freindly and helpful, and can be reached 24/7 - I can finally relax Flexible pricing for Wholesalers - they were able to get me first class rates for my customers that want cheap rates, and have premium routes for my demanding customers that want quality The only carrier to offer a real billing Solution - DTH billing Dialer Friendly carrier - high or low ASR, they will take the traffic International Carrier - premium and non-cli FreeSwitch Friendly - their support knows FreeSwitch!! Hosted Servers and PBXs - they will do custom solutions for High Availability, remote backup, remote voice recording, etc.... Secured VMs - the VMs I bought were FreePBX Asterisk based, and were properly patched and up to date with iptables Multi-Alert 911 solution - this feature is cool, it will notify you by SMS if a customer dial 911 - no more crazy bills IP Authentication - no user based authentication yet, but was told it is being added within a few weeks Keep up the great work guys