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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
VirtualPBX is great for businesses because they offer flexible options that meet the needs of businesses of all sizes. They offer easy setup solutions like Dash Plans for ease of use, or VirtualPBX Pro Plans for complete VoIP-based business phone service with unlimited minutes. They are an industry leader that has won countless awards for their products that put a heavy focus on reliability and flexibility. From VoIP phones to softphones to mobile phones, their solutions are aimed at helping you achieve ultimate mobility. Check out VirtualPBX plans.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
A San Jose, California-based VoIP service provider, VirtualPBX is recognized as a pioneer in the virtual PBX market. They have been providing flexible, reliable and fully-featured virtual phone services for nearly 20 years. Their solutions are designed to address the needs of all types of businesses (from large, multi-national enterprises to one-man firms).
Competitive and Feature-Loaded Plan Options
VirtualPBX offers Dash plans that come with a range of high-level features that companies need to compete in the marketplace. But whatever plan you pick, you are guaranteed to reap fantastic benefits, including cost savings, hassle-free setup and maintenance, experienced local support, web-based management, and so much more.
Award-Winning Company and Products
Committed to providing premium solutions, VirtualPBX has earned a number of awards and recognitions from various industry organizations. The company has been named one of 2016’s Top 10 Fastest Growing Telecommunications Companies by Silicon Review. Additionally, its Dash business phone system won TMC's 2016 Unified Communications Product of the Year Award.
We signed up with VirtualPBX about 4 months ago. We originally were on a
smaller plan since we only had 4 employees but as we have scaled up to 12,
VirtualPBX has been able to seamlessly scale with us. Price point is
unbeatable, service is reliable. Would highly recommend.
Easy to set up, cheap
None thus far
Yes
Virtual PBX: Happy with Stability, Quality
TorbenRytt
We were using Comcast's VOIP service for years, but were getting to a point where we couldn't add more lines to that service. I therefore started researching hosted PBX solutions and decided to sign up for three different ones and try them all out for a month before deciding. The three providers I tried were RingCentral, Ringio and Virtual PBX. In the end I went with Virtual PBX because they were the only ones that provided the ability to record all calls - which we need for training purposes.
I ordered a couple of phones and was happy to see how easy it was to set them up. At first I had some issues with delays and dropped calls, but with the help from their customer support I discovered multiple issues with our network setup. Once these were fixed the quality of the calls improved and we had no more dropped calls. I only have good things to say about the technical support have received.
It is important for anybody who is looking to use VOIP to understand that no matter which provider you choose the call quality will depend on the connection from the phone and all the way to the PBX. That means your internal network, your ISP’s network, and the VOIP providers network. My guess is that 95% of people’s VOIP issues are because of issues on the local network or with the ISP. Don’t underestimate the scope of switching your company’s phones to VOIP, do a pilot run to work out the bugs before you go big.
Today we have over 25 phones running on Virtual PBX and are very happy with the stability, call quality, and cost savings over Comcast.
@Karmaza B: What is a CLOUN? Sorry, but I really can't take your review serious.
Ability to record all calls for all extensions. Easy to deploy. Good customer service.
Older looking interface.
Yes
Virtual PBX: Sound Quality
Christine Ray
I am very unhappy with the hesitation when speaking on my Virtual PBX phone. Worse than a cell phone. I have discussed this with customer service and told that is how the sound quality is. when i call someone - they say hello - but wonder if i am on the phone as there is a delay - until i say hi back - i dont hear them say hi.
The ability to have a fax sent to my email
I am very unhappy with the hesitation when speaking on my phone. Worse than a cell phone. I have discussed this with customer service and told that is how the sound quality is.
No
VirtualPBX
San Jose , CA
United States
1997Year Founded
66%Recommend
3User Reviews
Overall Rating
3.6
4
66%
66%
73%
73%
80%
Service Locations
United States
Canada
The Skinny
VirtualPBX is a cost-effective business solution to a traditional phone system, offering more flexibility and scalability for a fair price. Touted as the original hosted PBX phone system, VirtualPBX offers a number of plans to businesses depending upon their needs.
With a VirtualPBX solution, callers dial your local, toll-free or international number and are greeted by an auto attendant that routes the call to the proper person at your company, regardless of location. If you’d rather have a live attendant, one of your employees can act as operator instead. VirtualPBX can also be used in conjunction with a VoIP phone for calling out. Their solutions also offer a number of advantages over a traditional phone service, such as included toll-free minutes, low per-minute calling rates, unlimited VoIP minutes between system users, an included local/toll-free number, and more.
The Rub
Virtual PBX also a number of plan options for businesses: Dash, Dash Unlimited, and Office plans.
Dash
With VirtualPBX’s Dash plan, users can be set up with a new phone system in as little as five minutes. The Dash plan is a cloud-hosted VoIP solution, and comes with all the features and tools you'll need. Dash plans include:
Shared continental U.S. and toll-free minutes
Extra 300 minutes for each user after first
Unlimited VoIP minutes
First local or toll-free number included
Dash Unlimited
The Dash Unlimited plan is perfect for businesses that need unlimited calling from a hosted VoIP solution. Dash Unlimited plans include:
Unlimited minutes
First local or toll-free number included
Email to fax
Modern features
Bottom Line
If you want a hosted VoIP system that is easy to set up and straightforward in execution, VirtualPBX is the answer. Their Dash options include minutes and have low per-minute rates thereafter, and their Dash Unlimited plans keep up with businesses that are constantly on the phone. Virtual PBX also has no hardware or software costs and no maintenance or support fees. Virtual PBX offers numerous standard features with every Virtual PBX plan, including auto attendant, music on hold, never-full mailboxes, call blocking, and custom call routing via AutoRoute. They also offer extra features like vanity phone numbers and additional phone numbers for a fee.
Awards
VirtualPBX has received the following awards:
Unified Communications Product of the Year Award 2016
Best of San Francisco Award for TElecoTelecommunications
Internet Telephony Product of the Year Award 2016
Best of San Jose Award 2015
United States Excellence Award 2015
Innovation Award for VirtualPBX Softphone App 2015
Unified Communications Product of the Year Award 2015
Our Two Cents
If you're looking for award-winning products and services that deliver top features and big business benefits, then you'll enjoy the solutions provided by VirtualPBX. Their calling solutions are easily scalable regardless of the number of employees that you have. Plus, the larger the organization, the cheaper the service per user. Furthermore, VirtualPBX brings local, reliable support to the table. In fact, VirtualPBX claims that 85% of our customers recommend VirtualPBX to others, and 90% of our customers are completely satisfied with VirtualPBX. And with a 30 day money-back guarantee on all of their plans, you can be comfortable knowing that VirtualPBX will only bring your business a reliable, dependable VoIP calling solution.
If you are looking for a hosted VoIP system that includes shared minutes, standard features, and unlimited VoIP minutes between system users, the Dash plan is a great option. Plus, Dash plans can be set up in as little as five minutes, meaning that you will be up and running in no time. And all dash plans are backed by a 30 day money-back guarantee to make sure you are satisfied!
Key Features
Unlimited Local Minutes
Includes Voice,Video, SMS
Free VirtualPBX Softphone
Easy Setup & 24/7 Support
Notes
Flex Plans includes Unlimited Minutes within the United States, Canada, Mexico, and Puerto Rico. 3 local or toll-free phone numbers are included. Additional numbers are $4.99/mo. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$18.00
Promo Price
N/A
Price Disclaimer
Annual Plan Pricing
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
$0.00
Monthly
$1.99 /mo.
Included Min.
0
Add'l Min. Cost
$0.00 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.049
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
VirtualPBX Dash Pro
Plan Summary
If you business requires more than the basics, the Pro plan from VirtualPBX will satisfy your business needs. The plan comes with 2,500 shared continental U.S. / Canada & toll-free minutes, 2 local or toll-free phone numbers included, and unlimited VoIP minutes between system users...all backed by a 30-day money back guarantee.
Key Features
2,500 Shared Minutes
2 Local Numbers Included
Standard Features
Email to Fax
Notes
Pricing depends on term agreement. 2,500 shared continental U.S. and toll-free minutes. 2 local or toll-free phone numbers included; $4.99/mo. for additional numbers. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$26.99
Promo Price
N/A
Price Disclaimer
$26.99/mo. is price per user per month
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
2 - 99 users : $22.99 /mo.
Month to Month (per user)
2 - 99 users : $26.99 /mo.
Annual Contract Prepay (per user)
2 - 99 users : $21.99 /mo.
Toll Free
Setup
$0.00
Monthly
N/A
Included Min.
N/A
Add'l Min. Cost
N/A
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
2500
Add'l Local Min. Cost
$0.044
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.440
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
Yes
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
VirtualPBX Dash Unlimited
Plan Summary
For companies who need unlimited calling, the Dash Unlimited plans are a great option. Quick setup meets modern features in this plan, and the ease of knowing that you don't need technical expertise to operate your phone solution.
Key Features
Unlimited Minutes
First Number Included
Standard Features
Easy Setup
Notes
Pricing depends on term agreement. Unlimited shared continental U.S. and toll-free minutes. 3 local or toll-free phone numbers included; $4.99/mo. for additional numbers. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$34.99
Promo Price
N/A
Price Disclaimer
$34.99/mo. is price per user per month
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
2 - 99 users : $30.99 /mo.
Month to Month (per user)
2 - 99 users : $34.99 /mo.
Annual Contract Prepay (per user)
2 - 99 users : $27.99 /mo.
Toll Free
Setup
$0.00
Monthly
N/A
Included Min.
N/A
Add'l Min. Cost
N/A
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
Yes
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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