With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs Gafachi
Compare 8x8 vs Gafachi. Find out whether 8x8 or Gafachi is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Gafachi and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 3 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Gafachi is a wholesale VoIP carrier offering domestic and international termination, DID and toll free origination, and competitive volume pricing.
Founded in 2001 and based in Rochester, New York, Gafachi focuses on providing its...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2001
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I've been trying for TWO MONTHS and three different tech support people to cancel this account. I called them again today and they told me that since it's a prepay service, I "may not" be entitled to a refund of my $406.00 which is still on my account. That sucks and is totally unethical. STAY AWAY FROM THIS COMPANY.
While you can't beat the price for dialer traffic, it certainly comes at a cost and you get what you pay for. After we signed up, we had a few questions. I left multiple voice mails and sent multiple emails to our account manager, all of which went ignored. I finally called in to the main number to get my questions answered and I requested a new account manager. This was 4 months ago and I've called in multiple times regarding the status of our new account manger and they just tell me something nice to get me off the phone but nothing ever happens with it, we still don't have one. In addition, I typically pull the CSRs so I can bill our clients for their dialer traffic, but the last 2 months this link on their website has not been functioning properly. I only get error messages. When I call in to the main number to report this and to see if they have another way for me to get the CDRs, they tell me they will pull them and email them to me (but they never take down my info, my user name, my email address, or the dates I'm requesting). I've called in about 5 times regarding this issue and I NEVER get a response back. Whats worse is that now when I call into the main number I get our old account manager so when he says he'll pull the reports and email them to me, I'm never surprised when it doesn't happen. I haven't been able to bill our client for the last 2 months due to this issue and I can't get ahold of anyone who will do something besides tell me they'll call me back (and then don't). The CDR link is not the only website issue they have. I frequently will log in and their images/logos are missing, or I click a link and get an error message. Currently, when I try to log in, I get an error message. Sometimes, their website won't even come up at all. There have also been many occasions where I've called our old account manager and received "the cellular customer you've dialed is not in service", or I've called the main number and it rings twice, then goes to a busy signal. I do understand that from time to time technical issues will arise, but this has been non-stop for 6 months now, its always something with them and when I report the issue they say "I'll check into that and give you a call back today", and then I never hear from them. I have worked with 2 other upstream providers in the industry and this one is by far the WORST I have experienced. I am currently looking into another company for our dialer traffic and will be moving from Gafachi as soon as possible!